
21st Century Auto Group
Springfield, NJ
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Traveled from PA to Jersey for a car & I found the car of my dreams for a great price! Came in nervous & Shaq was so much help and reassured me the entire time I was going to be leaving with a car. He was ri my dreams for a great price! Came in nervous & Shaq was so much help and reassured me the entire time I was going to be leaving with a car. He was right to. Glad I traveled for this car, wouldn’t have had it any other way More
Awful I was given two confirmation calls to make sure I was still coming to see a specific car I requested an appointment for, including a call 1 hour befor I was given two confirmation calls to make sure I was still coming to see a specific car I requested an appointment for, including a call 1 hour before the appointment. When I arrived (from an hour away) I was told the car was actually shipped off somewhere else. I was forgiving of this and was asked to look at another car. I was told I could only test drive it after we looked at the numbers?? (opposite of every other dealership). And then the price "estimate" changed multiple times, and they refused to give me the actual numbers and breakdown until I promised I would take the car that very day. It was insane. Who would agree to purchase a car they haven't even test driven? I ended up buying the same exact car, the next day at another dealership who had great customer service, broke down every single number for me, accurately explained the price, and let me test drive the car first, obviously. That is the difference between a good salesman and a terrible one, DIEGO. "It's not fair to make us do the work and run the numbers when you might not get the car today." You mean your job??? Embarrassing. More
Don't trust advertised prices I just came back from 21st Century Auto group and wish I never wasted my time. We went to see a used car priced at $11,697. The first salesperson was I just came back from 21st Century Auto group and wish I never wasted my time. We went to see a used car priced at $11,697. The first salesperson was really nice and told us his manager would give it to us for $10k. We went for coffee to think about it and when we returned we told him we'd take it for $10k only to have the manger come out and say the minimum he'd take is $13k. Not only was that ABOVE the listed price, but he undermined his salesperson who told us we could have it for $10k, and made up a story about someone who was flying in from Michigan offering $13k. If that lie was true, have the decency to tell us from the beginning so we wouldn't have wasted our time! More
Just purchased my Lexus from Century and my experience was amazing Tim the salesman was very patient and understanding with me. Great environment . The whole team worked with me ! Will definitely be back was amazing Tim the salesman was very patient and understanding with me. Great environment . The whole team worked with me ! Will definitely be back for my next purchase. More
Tim was awesome! Appreciate the help! Looking forward to doing business again! Quick easy fast and reliable! Very flexible with deals and specials of all kinds! doing business again! Quick easy fast and reliable! Very flexible with deals and specials of all kinds! More