24 Ford of Easton

Service department worked with us to get several car issues resolved. Great communication from Anthony. issues resolved. Great communication from Anthony. More

Everything was great. Polite staff, clean waiting area. There was some staff gossip happening and some swearing talking about the Patriots game from the office area. This did not bother me, but it might bo There was some staff gossip happening and some swearing talking about the Patriots game from the office area. This did not bother me, but it might bother someone eles? More

Satisfied with the work completed will return for additional services and would recommend friends and other additional services and would recommend friends and other More

Great service dept in QuickLane. Nice, respectful. The wait was close to their estimate. Good people make the difference. wait was close to their estimate. Good people make the difference. More

Bay State Ford Quick Lane is excellent, as is their Service department. Excellent service. They let you know about anything they may find during your service appointment,discuss it with you so you can Service department. Excellent service. They let you know about anything they may find during your service appointment,discuss it with you so you can decide the options. Keep the the excellent work & service. More

I set up an appointment a week and a half in advanced, so they could order the parts for a safety recall, breaks and airbag. I dropped off my vehicle early in the morning, on the service date. I asked when i they could order the parts for a safety recall, breaks and airbag. I dropped off my vehicle early in the morning, on the service date. I asked when it would be done, I was told around 2:00 PM. hey would call me. by 3:30 PM still no call, I called them, and spoke with the person in service about my vehicle, and he informed me he did not know anything about my vehicle, and would have some one call me back, at 4:00 PM I received a call and was told my vehicle would by ready by the end of the day. At 5:00 PM I dropped by Baystate, to see if it was ready, when I asked about it, the man at the desk stated " I told you it would be ready by the end of the day", I said ok, I'll be waiting in the waiting area till it was ready. At 5:20 PM I got a call on my cell, from Baystate ford, the person on the phone said he was the service manager, and asked my if I could leave my vehicle they did not have the right part. I told he I was in the waiting area, He did not know that I was there, he came out and talked with me informing me that they did not have the pars for my vehicle, and they were on order, and if I could bring my vehicle back on Thursday. I told him that is why I made the appointment a week and a half in advanced, so you could have the parts in. and that the man on the desk told me my car would be ready by the end of the day, he ask me who told you that, I am the service manager, and never said it would be ready today. He just told me that the parts have to match the VIN #, and need to reorder them. He would call me when they come in. It has been 3 weeks now and I have not received a call from him. I would not recommend Baystate ford any service on any vehicle. More

Very good service friendly staff prompt service clean service room pleasant staff and parking area nice service room pleasant staff and parking area nice More

This dealership is very friendly and knowledgeable! I have had several different repairs to my vehicle and they are very patient explaining the issue and why! I appreciate their concern as i refer to my have had several different repairs to my vehicle and they are very patient explaining the issue and why! I appreciate their concern as i refer to myself as “the driver”! I will continue for service at this dealership when needed! More

The staff was very friendly, knowledgeable and professional. Made buying a car very simple and easy. professional. Made buying a car very simple and easy. More

The guys at the front desk in the service department were great! They were very informative and communicated with me about everything that needed to be done to my car. And my car was done in a timely manner great! They were very informative and communicated with me about everything that needed to be done to my car. And my car was done in a timely manner More