24 Ford of Easton

Was taken care of by Nick and Katelyn which both were AMAZING and knowledgeable. Highly recommend Bay State Ford. Once again thanks have a good day AMAZING and knowledgeable. Highly recommend Bay State Ford. Once again thanks have a good day More

Service was excellent I was informed that I needed An HVAC board for my Ford Edge. They found it shipped it and installed it in less than a week I'm very happy HVAC board for my Ford Edge. They found it shipped it and installed it in less than a week I'm very happy More

Baystate Ford does a great job communicating with the customer and completing the job on time! Thank you for a job well done. Will call again! customer and completing the job on time! Thank you for a job well done. Will call again! More

Great Service - Kept Informed They got me right in for a 'check engine' light. They had to diagnose and get rid of it, for me. On three occasions, they called to give me a progre They got me right in for a 'check engine' light. They had to diagnose and get rid of it, for me. On three occasions, they called to give me a progress update, and make sure it was okay to continue work, when they thought there might be an upcharge for unforeseen work. Its much better to know early, rather than to be surprised with charges at pick up. More

Great Service - Kept Informed Could not have been treated better by the dealership, I have endured a long process, starting in November of 2019 with an engine issue to my vehicle. Could not have been treated better by the dealership, I have endured a long process, starting in November of 2019 with an engine issue to my vehicle. The team at Baystate was extremely accommodating based on limitations and authorizations required by Ford corporate during a process that took 8-months to resolve. My experience was one of the best by a dealership over a 35-year duration. I found Mike exceedingly sincere in assisting the customer, especially when it came to honest communications. More

Got me right in and finished within a few hours. Great job great service i always take my truck here and will continue to do so job great service i always take my truck here and will continue to do so More

We were very happy with the service and attention we received at Bay State Ford. Christine was a pleasure to deal with . She answered all our questions and explained everything about our new truck. S received at Bay State Ford. Christine was a pleasure to deal with . She answered all our questions and explained everything about our new truck. She set up our Ford Pass and all our contacts. We will be looking for her when we purchase our next Ford. We'd also like to thank Toni for her help She was very nice and kept in contact with us to answer our questions More

I visited the facility back in the month of April 2020 and Mike in the service department was extremely helpful very nolagible and friendly, if I could give him a 10 stars I would and Mike in the service department was extremely helpful very nolagible and friendly, if I could give him a 10 stars I would More

Anthony was very helpful throughout my experience at Baystate fords service department. Every issue got fixed and the car has been running fine ever since. Baystate fords service department. Every issue got fixed and the car has been running fine ever since. More