24 Ford of Easton

Absolutely the worst Customer Service & Customer Absolutely the worst Customer Service & Customer Experience. I purchased a vehicle from Baystate Ford 11/19/21. On 12/5/21, I received an error msg Absolutely the worst Customer Service & Customer Experience. I purchased a vehicle from Baystate Ford 11/19/21. On 12/5/21, I received an error msg via the Ford Pass App. My dashboard in my vehicle had a Check Engine Icon. I sent an email and left a msg with the sales rep who sold me the car. On Monday, 12/6/21 I was told that they couldn't get my car in to the shop until the following week. I explained that I did not feel comfortable with driving my car for another week with the check engine light on. I brought my car in about an hr later and they couldn't find what was wrong but told me they needed to keep my car. They explained that because of the new ownership they did not have loaner vehicles that was registered & insured. After having uncomfortable & unpleasant conversation's with (2) service dept staff members, I finally received the assistance that I needed from the Mr. Ryddings, pleasant and most definitely professional. They gave me a beat up loaner that was filthy and had visable marks on the exterior of the vehicle with a hand written contract (to take the place of a traditional contract) written on plain white 8x11 printing paper. I took a picture of it (the contract) and the vehicle.Needless to say three days later on Thursday12/9/21, after frigid temperatures from the night before, I was warming up the loaner vehicle and it was not heating up. The defrost did not work. I called and reported the problem a little after 8 am in the morning. After fighting with the service department to get a replacement, Mr. Ryddings, once again to step in because the staff members where unprofessional and not helpful to my situation. I had to miss a 1/2 of work. On Wednesday 12/29 I received a phone call informing me that my car was ready to be picked up. I changed my schedule around and arrived to the dealership yesterday morning at 10 am. I spoke with Brandon who was pleasant and helpful, and he informed me that the gentleman who called me would gather and process my paperwork. After waiting almost 20 minutes, my car was driven to the front of the building. I immediately noticed that my car had dirty hand prints on the front exterior of the vehicle. I opened the driver side door and my brand new expensive floor mat was covered in a brown dirt. I spoke with gentlemen who drove my car, and asked why didn't they clran my car out as that is not how I left my vehicle. After going back and forth with me and explaining to my how they have covered expenses and even didn't charge me a $100 deductible, he took my car and only vacuumed the floor mat. He wouldn't even spray water on my car to clean the exterior dirt (which the hand prints are still there and I am not a mechanic). I turned my radio on and someone changed my channels. They lefy my vehicle on a Latin Hip Hop Station (I don't speak Spanish, but I am learning for the sake of my job) When I listen to the radio, I only listen to #96.9fm (just an FYI). I immediately left, feeling defeated and disappointed, wishing that I had not done business with them and realizing that due to the financial deal, I am forced to continue to deal with them. I had an appointment in the South Shore (Hingham) and was able to make there on time. My Gas light comes on and my Gas Gauge is reading full. I pulled over, called the dealership back, waited on hold for 26 min 47 sec. I sent an email and called right back. Brandon assisted me and gave me basic instructions which I followed. Lord and behold, my gas gauge reset itself and I actually had no gas. So now, not only did have to put gas back in the loaner vehicle, which I returned on a full tank of gas, but I also had to spend $30 on gas for my car, totaling $60 for 2 vehicles in 1 day. I called Brandon who, apologized and informed me that he would let management know. I want to be reimbursed and have every intention on following up with Management as soon as possible. On another note, it's ironic that the vehicle that I traded in (which was a Ford by the way) was purchased at Nissan 24 in Brockton back in 2012. That car ran like a tank and thr customer service & experience (Yes there is a difference between the two) was phenomenal. I had actually called them first but they didn't have what I wanted in stock. Had I'd known that they were going to buy out Baystate Ford 12 days later, I would have waited. When doing business with anyone, a customer should never be made to feel as if their less than, at the mercy or favor of the business and most importantly helpless. Baystate Ford, you scarred me really good. Thanks for the humiliation, aggrivation, uncertainty and the lack of trust that I now have. #ILost #NotFair More