24 Ford of Easton

Good experience would recommend Gave 4 star rating because have not had to use service dept. yet. Sam Pierce is why I bought SUV there. Knowledgeable, polite & really cared. Gave 4 star rating because have not had to use service dept. yet. Sam Pierce is why I bought SUV there. Knowledgeable, polite & really cared. More

Happy with results. Happy with our sales person. She was very knowledgeable and polite. We would refer her to friends. Tony from financing Was very pleasant and very funn Happy with our sales person. She was very knowledgeable and polite. We would refer her to friends. Tony from financing Was very pleasant and very funny. More

I think it was fair I received a letter stating a trade in price for my truck. They gave me close to what the letter said. Tried to give me a higher interest rate but my I received a letter stating a trade in price for my truck. They gave me close to what the letter said. Tried to give me a higher interest rate but my credit was in excess of 825. I had to bargain to get a lower rate at a payment I could afford More

Used Car Purchase I had a good experience at Baystate this week. My Salesman and General Manager were a pleasure to deal with. I would purchase another vehicle from B I had a good experience at Baystate this week. My Salesman and General Manager were a pleasure to deal with. I would purchase another vehicle from Baystate Ford More

2016 Colorado Beautiful Z71 in excellent condition. got good value for our trade. Urys was great to deal with and we love our new (to us) truck. Beautiful Z71 in excellent condition. got good value for our trade. Urys was great to deal with and we love our new (to us) truck. More

purchased 2 vehickes negotiations were fairly stress free, felt as if we got decent prices on both vehicles, and never had to deal with the “manager” coming out to negoti negotiations were fairly stress free, felt as if we got decent prices on both vehicles, and never had to deal with the “manager” coming out to negotiate, only dealt with our sales rep More

explorer recall Left eexplorer early in morning with info in drop box. Made appt. over a week earlier. Was told half a day. Called about 1:30 p.m. to check status. Sc Left eexplorer early in morning with info in drop box. Made appt. over a week earlier. Was told half a day. Called about 1:30 p.m. to check status. Scott said will call back with info? ten minutes later tells me nothings been done yet. Said I didn't leave the keys. Told him I filled out the info sheet and left it in the box explaining the keys were in the ignition right in front of shop.He says somebody didn't do something. How about a phone call when the envelopes were checked in the morning? I had an appt. Said sorry, we''ll have it done for you by the end of the day,only takes a couple of hours. Went ther at five o'clock and the manager tells me it won't be done until tomorrow. mechanic working on it has gone home. Again nobody called to tell me that. I was promised today. Have to watch grandkids tomorrow. car seats are in the car. Only vehicle. Asked for loaner for half a day. Can't help you. Asked next day if I could be picked up. I'm only 10 minutes away. Can't help you. Really messed us up. They screwed up royally and didn't work with me for a ride. Been there for oil changes with good experiences but this was a joke! B.B. More

Great Experience Was looking for a particular used car, Bay State Ford had what I was looking for, after meeting our salesperson, Katelyn, we were able to work out a G Was looking for a particular used car, Bay State Ford had what I was looking for, after meeting our salesperson, Katelyn, we were able to work out a Great Deal. We ended up taking the car home the same day! I have never had an experience like this, was treated fairly, honestly and comfortably. The entire experience reassured me that I made the right decision to go to Bay State Ford. HIGHLY Recommend! Business Manager was Great to work with as well! More

It was a great experience. Caitlin was very courteous. She helped and answered all questions I had. I was in and out within 4 hours. It was a very stress free experience Caitlin was very courteous. She helped and answered all questions I had. I was in and out within 4 hours. It was a very stress free experience More

Poor organization Poor organization.. You need to make sure you don't leave all your customers waiting in the parking lot in line for 50 minutes. Never seen such a mess Poor organization.. You need to make sure you don't leave all your customers waiting in the parking lot in line for 50 minutes. Never seen such a mess. It would be one thing if you were short staff, but you were not. Attitudes seemed disinterested in offering explanation for all the confusion many customers had this morning. Why have a drive through intake of its not used that way. Never seen so many frustrated customers at one time. Peopke urging in line ahead of others total caios. More