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495 Chrysler Jeep Dodge Ram

Lowell, MA

4.7
625 Reviews
We are a family owned and operated business where our main goal is to provide a great purchase experience for all departments not only in the sale of a new or preowned vehicle,but in the maintainence and parts departments as well. My goal is 100% satisfaction and will remain my goal for as long as 495 Chrysler Jeep Dodge Ram remains in the Lowell area. I promise that if you have any issues I am available at anytime and I am in the store everyday You can call me direct at 978.454.1400 and speak with me personnally Tony
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732 Rogers Street

Lowell, MA

01852

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Showing 625 reviews

March 31, 2014

I was drawn to 495 Ram by their website (as they are 65 miles away). I was impressed by the large assortment of models they had on hand. After a extensive review of my top choices with the very knowledge More

by RAV4ster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 01, 2014 -

495 Chrysler Jeep Dodge Ram responded

I really appreciate you being so kind as to write this review about our dealership. We do our best to stand out from other dealers in terms of service excellence and its quite an accomplishment to hear that we provided you the best dealer experience ever! I will be sure to let Shah and Bill hear of your awesome feedback. Congratulations on the Ram 1500! If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Best regards, Ike Twombly Customer Care Specialist

March 27, 2014

Glad I found them My salesman Bill Tierney is a straight shooter and was a pleasure to deal with. I am very happy with my new Jeep and with the deal I got on it at 495 More

by prynnwood29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 28, 2014 -

495 Chrysler Jeep Dodge Ram responded

Our highly-trained and knowledgeable sales staff is here to cater to your every purchasing need! From providing the answers to your questions, to getting you familiar with different vehicle options, to arranging a great deal, we are here to serve you. We're pleased to hear you enjoyed your experience at our dealership with Bill and we are all grateful for the 5-star review. We hope you'll think of us for all of your automotive needs. Stay updated on all of our service and new car specials by liking and following us on Facebook and Twitter! Kind regards, Ike Twombly Customer Care Specialist

March 27, 2014

Jonathan Cruz was probably one of the best car salesman I have ever dealt with. From the honesty to the sternness of seriousness I trusted him over any other salesman I dealt with at the other 5 Jeep dealer More

by shill55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 28, 2014 -

495 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us such positive feedback! We are all encouraged to hear our dealership has stood out among all others you have visited. Even more so, we are glad that Jonathan has provided you with an amazing car shopping experience and received the service you deserve! Please do not hesitate to call or stop by should you run into any issues with your new car, have any other questions, or just want to say hi. You can also stay connected by liking and following us on Facebook and Twitter! We offer exclusive dealership specials and updates to our fans. Warm regards, Ike Twombly Customer Care Specialist

March 26, 2014

Excellent overall experience is all I can really say. The Excellent overall experience is all I can really say. The Staff here including my sales rep, Eddie Cruz, was truly a major reason why I came back More

by Ryan636363
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Cruz
Mar 27, 2014 -

495 Chrysler Jeep Dodge Ram responded

Ryan, thank you for your recommendations and for taking the time to share your experience with us. We are humbled to know you speak so highly of our dealership and we will be sure to pass along your praises to Eddie and the rest of the team. We anticipate working with you again in the future as well as any friends you may send our way. Please like and follow us on Facebook and Twitter to stay connected! Kind regards, Ike Twombly Customer Care Specialist

March 24, 2014

The service was impeccable. Bill new exactly what I was looking for and set me up with exactly the right vehicle and price. I did not feel pressured to make a purchase I didn't want or was unsure of. He More

by Jeneva82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 26, 2014 -

495 Chrysler Jeep Dodge Ram responded

Congratulations on your new car, Jennifer! We are excited to hear that your car buying experience exceeded your expectations. 495 Chrysler Jeep Dodge Ram takes pride in listening to your needs and strive to give you the information needed to help you find the exact vehicle you're looking for. Your kind words are appreciated and will definitely be passed on to Bill and the rest of the sales team. If you have any questions, please don't hesitate to contact us. Thank you for your recommendations and we look forward to your next visit. Be sure to follow us on Twitter and like us on Facebook for updates and specials. Best, Ike Twombly Customer Care Specialist

March 22, 2014

I had a positive experience. I purchased a 2014 Jeep Wrangler Unlimited. Eddie Cruz was my salesman, I think he did a great job answering all my questions and keeping it real. Thank you Eddie for rest More

by Lisacrowley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Cruz
Mar 24, 2014 -

495 Chrysler Jeep Dodge Ram responded

Lisa, thank you for taking a minute out of your busy day to write us this encouraging review. It is crucial customers feel completely confident in their decisions and comfortable with their purchases. Our sales team is here to answer any and all questions, address any concerns, and help guide you to your next car. I'm glad Eddie did just that and took exceptional care of you. I will be sure to share you awesome feedback with him. We appreciate the opportunity to have done business with you and the trust you have put in our dealership. Please let us know how we may be able to assist you next! We look forward to your return. Thanks again, Ike Twombly Customer Care Specialist

March 22, 2014

I had a very good experience purchasing my car from 495 Jeep. I worked with Jonathan Cruz and he was very helpful with picking out the right car for me as well as doing all he could to get me the best and More

by NatashaDesaavedra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 24, 2014 -

495 Chrysler Jeep Dodge Ram responded

Congratulations on your brand new Jeep, Natasha! With a staff that is knowledgeable, eager to help, and passionate about what they do, it's no surprise you found a car that best fits your needs for a great deal at 495 Chrysler Jeep Dodge Ram! Thank you for allowing us the opportunity to show you around our lot and to discuss options. Jonathan will be glad to hear how much you appreciate his help. I will definitely pass along your kind words. Please let us know if there is anything else we can do for you! You can also stay connected by liking and following us on Facebook and Twitter. Our fans are the first to receive service specials and dealership updates. All the best, Ike Twombly Customer Care Specialist

March 19, 2014

I went in on a Sunday morning only half expecting to purchase a truck listed online. Jon was the salesman that I dealt with and was very knowledgeable about the truck I was interested in. Bear in mind t More

by SBugs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 21, 2014 -

495 Chrysler Jeep Dodge Ram responded

Congratulations on your new truck, Steve! Thank you for taking the time to share your experience at 495 Chrysler Jeep Dodge Ram. Jon's ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable addition to our team. I am pleased to hear he made such an impact on your most recent trip to our dealership and will be sure to pass along your positive feedback. All of us look forward to the next time we may be of service to you. Be sure to like and follow us on Facebook and Twitter to receive dealership updates and discounts on routine maintenance! All the best, Ike Twombly Customer Care Specialist

March 12, 2014

My sales experience was very pleasant. It was fast, no pressure and easy. Jonathan brought the pricing and trade-in value and followed up until the vehicle was delivered. More

by GreggSanborn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 13, 2014 -

495 Chrysler Jeep Dodge Ram responded

Gregg, your fantastic review was quite a refreshing read! At 495 Chrysler Jeep Dodge Ram, our top priority is delivering honest service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Jonathan was able to provide you with such a memorable and outstanding experience. We look very forward to seeing you again in the future! All the best, Ike Twombly | Customer Care Specialist

March 08, 2014

I reached out to bill at this dealership last year and mentioned what I might be looking for in a truck. After a test drive and running some numbers I decided to wait a bit until buying. I came back to Bi More

by rgarvin82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 13, 2014 -

495 Chrysler Jeep Dodge Ram responded

Thanks for the awesome feedback! It certainly was a pleasure working with you and we are glad to know you enjoyed your experience at our dealership. Our customers are our number one priority and we work hard to ensure they leave completely satisfied and well taken care of. After reading your review, it definitely sounds like that was the case for you, thanks to Bill! We will be sure to pass along your feedback. In the meantime, be sure to like and follow us on Facebook and Twitter. Our fans receive special access to coupons, updates and more. Best regards, Ike Twombly | Customer Care Specialist

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