I’ll make this as short as possible. I will start by saying my recommendation is to absolutely avoid 495 Chrysler Jeep Dodge Ram at all costs. I bought a 2019 Ram Laramie from this dealer in November of 2018. Currently the truck has 11,xxx miles and is less than 1 year old. The truck originally drove great. Then the recalls started coming in. For the new redesign, this is somewhat understandable.
The vehicle not only had to go back to the dealer for recalls, but also for service related issues. It took this dealership 3-4 attempts to fix a U-Connect issue that I was having. The U-Connect issue was fairly simple. Every 3-4 times the truck was started, the FM radio sounded like it was an AM radio. The reception would go in and out, the volume would go up and down, and reception was very staticy. By looking issues up online, I came to the conclusion that the U-Connect needed a simple re-flash. After about 3-4 times to the dealer, they finally did the “re-flash” that I originally suggested, and once that was completed, the issue was gone for good. It’s a shame it took so many attempts to fix an issue. During each of these attempts to fix the issue, I was left without a vehicle to drive.
Then my brakes started making noises every time the brake was applied. This started at about 6,xxx miles. I brought it to the dealer and asked that they fix the FRONT BRAKES. They took my truck and told me they would call me when it was finished. This was now the 4th or 5th time my vehicle was at their establishment. When I got to the dealer to pick up the truck, they assured me it was fixed. They handed me the keys and said "all set, we have replaced your REAR BRAKES." I explained that the issue was with the front brakes, and they again assured me it was fixed and that this was the proper process in fixing the brake noise I was experiencing from my front brakes. I hesitantly took my truck, drove onto 495 South, and immediately heard the brake noise.
Now was about to start the second trip to the dealer for the same issue. I spoke with a manager, who spoke with the service manager, Bob, and they explained they would ensure my truck was fixed this time around. They took my truck and replaced the front brake pads. I picked up the truck hoping this was my last visit to the dealer. The constant brake noise that I would hear now subsided, but now every single time I hit a bump in the road, or press the brake pedal, a loud squeak is heard. I took a video of this issue, and showed it to the service manager. If possible, I will post that video here to show exactly what a brand new truck should NOT sound like. I said I thought whoever put my caliper back together may not have used enough brake grease on the slide pins in the caliper. He told me that was not the problem and that the entire caliper needed to be replaced.
So a third visit was now going to be needed, Bob, the service manager said he would call me in the next couple of days, get me a loaner car and take care of the issue. A week went by, no call was received from Bob. At this time, another issue developed, my check engine light came on and the code given was U11E9. This code means “Replace active grill shutter.” I decided to drive to the dealer, brakes squeaking, possible faulty caliper, check engine light on and still no call from the service manager. The service advisor there shut my check engine light off and said if it comes back on they will need to replace the active grill shutter. I was then sent on my way and told that Bob would call me. I spoke with Bob the next day, not because he called, but because I went to the dealership and saw him walking to his office. It was a Thursday 9/5/2019. Bob apologized, took my truck and ensured that it would finally be fixed. On Friday 9/6, I noticed that my truck was parked in their lot with a new driver’s side caliper installed. I thought, maybe they are finally taking care of my issues. I went by the dealership Saturday 9/7, Sunday 9/8 and Monday 9/9 and my vehicle was parked in the exact same spot and had not been moved. I didn’t speak with anyone during these trips by the dealership, I simply drove through the lot and was able to see my truck parked in their lot. I received a call from a service advisor on Monday at 3:30 PM saying that my vehicle was complete. I drove to the dealer to pick up my truck again. I arrived and he gave me the key and said that it was all set. I asked what was done to fix the active grill shutter. The advisor explained that they cleaned all terminals on the connection ports, and preformed a “re-flash” I told him that the part was supposed to be replaced and then walked out to the truck, started it up, and yea, you guessed it, the check engine light was still on. They apologized and said that the technicians were the ones that messed up and that it wouldn’t happen again.
The service manager said they would order the active grill shutter and have it shipped next day air. I was told that it would arrive on Wednesday 9/11 and be installed on that same day. Wednesday came and went with no phone call. On Thursday afternoon at about 2:00 PM I received a call from a service advisor saying the part never came in but it would be in Friday 9/13 and installed on Friday. Friday afternoon at about 3:15 PM I got a call from the same advisor saying the part didn’t come in but it would be in Saturday 9/14 and installed Saturday. When I got to the dealership Saturday, I spoke with the service advisor and expressed my frustration with the dealership in general and the service department specifically. I pointed out 2 areas of damage to my truck that were absolutely no caused by me. One area was on the center of the rims. This was not curb rash, this was damage caused by the air tools they use when removing lug nuts. The second area was on the corner of my front bumper. There are 2 small dents which may have been caused by someone possibly backing into my truck. I was told to expect a call from the service manager that Monday which would have been 9/16. It is now 9/24 and I have yet to receive a call from anyone at the dealership. And to top it off, the brakes are still making noise when the brake pedal is pressed. Sorry this is so drawn out, but if I were you, I would avoid 495 Chrysler Jeep Dodge Ram at all costs. This is absolutely no way to do business. I am still paying over $500 per month on a vehicle that has been tied up for repairs. When a person is spending well over $50,000 on a truck you expect it to operate correctly and to have great service for any problems that could arise.