495 Chrysler Jeep Dodge Ram

Great dealership, very smooth easy car buying experience. I was looking to order a 2014 Grand Cherokee Overland diesel and no other dealerships were willing to make that happen for me. I called Phil Goodru I was looking to order a 2014 Grand Cherokee Overland diesel and no other dealerships were willing to make that happen for me. I called Phil Goodrum on the phone and told him what I wanted, he told me he could make it happen, and he did just that. I drove over an hour and a half from the South Shore to go to the dealership, as soon as I arrived Sam Cruz and Phil were more then helpful and in no time my new Grand Cherokee Overland EcoDiesel was ordered. About 7 weeks later my new Grand Cherokee arrived, Sam Cruz delivered me the vehicle and did an outstanding job. This was the best new car buying experience I've had yet and I would recommend the dealership to anyone. Sean Mackenzie More

Eddie & his brother Sam were great to work with! Very friendly & knowledgeable! They found me the perfect vehicle & I highly recommend 495 for anyone looking for a new vehicle! friendly & knowledgeable! They found me the perfect vehicle & I highly recommend 495 for anyone looking for a new vehicle! More

Great experience. Best deal. They want your business and are willing to negotiate and get you the deal you are looking for. Great trade-in value. Got car off the lot within a couple hours. are willing to negotiate and get you the deal you are looking for. Great trade-in value. Got car off the lot within a couple hours. More

Went in Thursday night, slept on it for a day and was back at the dealership 9am Saturday morning, on the road in my new Jeep by noon. The experience front start to finish was flawless. James was a pleas back at the dealership 9am Saturday morning, on the road in my new Jeep by noon. The experience front start to finish was flawless. James was a pleasure to deal with along with Phil. Shah was the man when it came to getting my financing set up. I didn't feel pressured, I explained what I wanted and they made sure that I got exactly that. When it came to price, they were by far and away the best. They gave me their best number which I took to other dealers and no one could touch it. Overall great experience, would recommend to anyone. More

I had done my homework prior to buying and was expecting your typical car salesmen approach being very pushy and wanting you to sign papers first day so they can get the sale. But I was pleasantly surprise your typical car salesmen approach being very pushy and wanting you to sign papers first day so they can get the sale. But I was pleasantly surprised, Eddie was great very friendly and very helpful. There was no pressure and he was very good with helping me find something in my price range and not giving me the run around. I would recommend this dealer for anyone who wants a stress free buying experience, and when you get there ask for Eddie Cruz. More

I would give Eddie an excellent rating as this is the second time we have bought a car from him. He was knowledgable, friendly and accommodating. They dealership went out of their way to get the car I wa second time we have bought a car from him. He was knowledgable, friendly and accommodating. They dealership went out of their way to get the car I wanted as it was not on their lot at the time. They were not pushy and made me feel comfortable. More

My experience with Eddie Cruz was exceptional, from beginning to end he made me feel valued and was extremely knowledgeable. When he delivered my car he spent a lot of time with me making sure he answe beginning to end he made me feel valued and was extremely knowledgeable. When he delivered my car he spent a lot of time with me making sure he answered all my questions and set things up they way I wanted. He is truly an asset to 495 Chrysler Jeep Dodge Of Lowell. Eddie was very professional. He was wonderful and made the whole experience easy. More

Jonathan and Shah were the friendliest Customer Service driven professionals we have dealt with in 20 years. They took care of our every need and will continue to recommend and visit them for future needs. driven professionals we have dealt with in 20 years. They took care of our every need and will continue to recommend and visit them for future needs. More

Eddie was great. He found out what kind of car and the needed options I was looking for. The car was ready for test drive and pick up. Eddie stayed in touch and worked for me until I was satisfied, even needed options I was looking for. The car was ready for test drive and pick up. Eddie stayed in touch and worked for me until I was satisfied, even on his day off. The dealership was modern, clean and customer friendly. I will definitely recommend anyone to Eddie, as I trusted him. More

How anyone other than an owner of 495 Chrysler could rate them a 5 star is beyond me. My experience was significantly different. First, they led me to believe that they were giving me a discount off of m them a 5 star is beyond me. My experience was significantly different. First, they led me to believe that they were giving me a discount off of my purchase price. In fact, it was a coupon that, according to the Chrysler guidelines, could only be redeemed by me and with the coupon I received in the mail weeks later (which I intended to use to buy a second new Chrysler. Then, they sold me an extended warranty that they said was a manufacturer warranty. It turned out to be one offered by a non-Chrysler entity and at a cost of $100's more. I later found out that the reason that sold me that one was that they got a kick back. And that other, more reputable dealers offer the manufacturer's warranty from Chrysler at a much lower cost. When confronted with these facts, the sales manager insisted that he previously informed me - which not true since I would not pay more for a warranty obviously. They also offered to allow me to use the $500 coupon but only if I bought our second Chrysler from them. I ended up purchasing our second Chrysler from a significantly more reputable dealer - however, when contacting the Chrysler Corporation, they stated that they could only offer one coupon per family - so i was out the $500, thanks to 495. More