495 Mazda - Service Center

After two years and 3 amazing services, I unfortunately had a bad experience this past week at 495 Mazda. Alfonso Medina was my service advisor and I got the impression that I was bothering him the entire had a bad experience this past week at 495 Mazda. Alfonso Medina was my service advisor and I got the impression that I was bothering him the entire time. I didn’t realize that my registration was expired and when he confronted me about it, he talked to me like I was a toddler and had no knowledge about anything. I did push back and insist that my registration was not expired since it was very unexpected. When he brought me the registration in my car he had to point out the date of expiration and once again did so in the manner as if he was talking to a child. The positive part was he did tell me how to fix it, which I did and emailed him the confirmation form and he printed it out for me which was kind of him. When my car was done a few moment later, I hear “Hey….Yo….Frank (not my name)…then there was a pause and he said my actual name. There were three people, including myself, in the waiting area and he had no problem coming up to me earlier, but couldn’t come from behind the desk to tell me I was all set. I thanked him once again for helping me with my registration problem and he said no problem, but felt like I was bothering him yet again. The receipt I received was different from all the other ones I have gotten and was less detailed. Another issue was that I received my video detailing what was done to my car two hours after I left the dealership. This has never happened. I always received them while I was sitting in the waiting area. The video I received after was nothing compared to what I have received in the past. It was 12 seconds of a computer screen with them reading what they did to my car. The did not show the car, undercarriage, or explained how everything looked. I’m extremely disappointed in this experience and really hope this was a bad day on everyone’s behalf. I was looking forward to buying another car through 495 Mazda, but this experience has lowered those chances. More

I have received three amazing services from 495 Mazda and thorough videos after detailing what was done. In December 2023, the advisor was Paul M Deziel and in July 2024, the advisor was Jonathan Terrero. I thorough videos after detailing what was done. In December 2023, the advisor was Paul M Deziel and in July 2024, the advisor was Jonathan Terrero. I cannot remember who was my advisor in December/January of this past year, but it was also a great experience. Everyone was so nice and helpful. More

I’ve always loved coming to 495 for my maintenance needs since I purchased my car in 2022. They’re fair, thorough, and the customer service is top notch - thanks Natasha! since I purchased my car in 2022. They’re fair, thorough, and the customer service is top notch - thanks Natasha! More

I went to mazda the other day to get batteries for my 2 remote car keys thank you robert and jeff for taking care of it I will definitely come back again great job remote car keys thank you robert and jeff for taking care of it I will definitely come back again great job More

I went to mazda to do an oil change they found somethings that needed to be done then had to came back again so they could fix it thank you emily and everyone at mazda for taking care of my car i will defini that needed to be done then had to came back again so they could fix it thank you emily and everyone at mazda for taking care of my car i will definitely come back again great job everyone More

I went to mazda to do an oil change they found somethings that needed to be done then had to came back again so they could fix it thank you emily and everyone at mazda for taking care of my car i will defini that needed to be done then had to came back again so they could fix it thank you emily and everyone at mazda for taking care of my car i will definitely come back again great job everyone More

went to mazda to put inspection sticker it was a little busy and emily found time to put me in thank you emily and everyone at mazda I will definitely stop by again great job everyone busy and emily found time to put me in thank you emily and everyone at mazda I will definitely stop by again great job everyone More

Service dept was great handling my unscheduled drop off. We’re good at communicating progress. Helped with transportation to/from work and home with Uber and a free loaner. Fixed problem. Only downside, We’re good at communicating progress. Helped with transportation to/from work and home with Uber and a free loaner. Fixed problem. Only downside, no inspection report. More

Again, unscheduled drop off on Monday due to engine trouble on way to work. Uberred me to work. Did not have loaner available. Diagnosed issue. Part didn’t arrive next day (ordered too late). When trouble on way to work. Uberred me to work. Did not have loaner available. Diagnosed issue. Part didn’t arrive next day (ordered too late). When part was sent to wrong location the next day, they were able to arrange for me to get a loaner. I asked again for my inspection report. They ran it and gave it to me. Since my car was in the shop I elected to have extra work done based on report. Didn’t get my car back until following Monday because the work wasn’t going to be completed until sometime Saturday. They said I could hold onto loaner until then. I really wanted my car back Friday. Communication became spotty Friday, that I ended up going to the dealership to see if by chance they were able to finish the work on Friday. In general, communication was good this experience but not as good as previous. More

Customer service is responsive, but the mechanics try to upsell customers on service that is not needed. The dealership is not cheap and doesn’t value longstanding customers. upsell customers on service that is not needed. The dealership is not cheap and doesn’t value longstanding customers. More