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495 Mazda - Service Center

Lowell, MA

4.7
1,698 Reviews

1,698 Reviews of 495 Mazda - Service Center

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May 26, 2021

They are great I thought my appointment was Tuesday it was the next day. They still did my oil change, tire rotation and sticker while I waited. Sent a video to my email to show me brakes Inside engine More

by BOOKWORM17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella, Paul Deziel, Jonathan Terrero
May 25, 2021

I'm very pleased. I had rear sensors installed in my new CX-5 and while the install was not without it's glitches - I was kept fully informed by Cesar, the Service Manager. The end result was great! Very More

by SFAWCETT_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella, Paul Deziel, Jonathan Terrero
May 24, 2021

Paul was very friendly and helpful. I got my car serviced pretty quickly. I enjoyed the relaxing seats and I could choose my type of coffee. More

by lane.andersen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
May 23, 2021

Service was great. They did exactly what I needed done and didn't try to upsell me with unnecessary repairs. Paul is fantastic and I trust him with my car completely. More

by Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
May 22, 2021

Nice service and a great customer service the new video explaining the details when the car gets service is very nice. Great work. Thank you. More

by ERNEST2812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella, Paul Deziel, Jonathan Terrero
May 22, 2021

495 Mazda was excellent as expected given the reviews I had seen from other customers prior to my visit. I went in for a simple service (oil change+) and a concern with my tires/brakes and they ended up fi More

by Jeff L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel, Jonathan Terrero
May 21, 2021

Awesome service dept...Brought my car in a few times and was very pleased...They listen and are very thorough...Got it right each time...I will keep coming back for service in the future. More

by triciag524
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella, Paul Deziel, Jonathan Terrero
May 19, 2021

I have been coming to 495 Mazda since before it became 495 Mazda, and I like the refurbished building with nicer waiting area etc., and the staff are all helpful and friendly. More

by drakaragm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella, Paul Deziel, Jonathan Terrero
May 19, 2021

Jonathan and the entire service department is excellent. In this case, they accommodated my schedule, which changed three times. As a bonus, they were extremely friendly to my kid that I brought along. Reas More

by ThrowAwayMazda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
May 15, 2021

I dealt with Service Advisor Jonathon Terrero and he was I dealt with Service Advisor Jonathon Terrero and he was excellent. My vehicle, a Mazda CX-5, had a problem that was difficult to diagnose. Jonatho More

by JIMMYMERRICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella, Jonathan Terrero
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