"the worst experience I ever had with a sales man.Paul..."
the worst experience I ever had with a sales man.Paul Ciocca. I put a down payment on a car of nearly 2000.00. Than I had to get proof oF income so I could purchase the car and finance it. PAUL Lied to me and sold the car behind my back. Not even a phone call to see how I was making out with my paper work FIRST. I called him to tell him I got everything he needed and HE SOLD MY CAR WITHOUT MY PERMISSION. THE WORST SALES MAN I EVER HAD. I HOPE HE GETS FIRED OVER THIS. This was may second car I bought there and my LAST!!!!!! PAUL CIOCCA IS A LIRER. DO NOT BUY FROM THIS BACK STABBER.
"Purchased this car last year and have had nothing but..."
Purchased this car last year and have had nothing but problems with it. From having a flat tire, a spare tire that had a nail already in it, to my car constantly giving an overheating error but not overheating! A better way has had my car for the majority of 2021 and have NOT fixed my car. I brought my car to them on January 21 2021 due to my car overheating and the driver side not having heat. All they did was drain and put new fluids in and fix the heater box. I received my car back on February 19 2021, not even 24 hours after having my car back it began to give the error for overheating I immediately called them and told them and all Tanya stated was that they did all they could. I took my vehicle to the Ford dealership who were able to fix one issue but found multiple other issues which continued to cause my car to overheat. They stated multiple different hoses and etc were broken and needed to be replaced, and even if we did fix those issues the car engine would begin to fail within a couple of months. when I stated this to a better way Tanya and a tech rudely stated that "ford cannot determine whether or not an engine can fail". I returned my car back to A Better Way on March 2nd and was told they would make sure my car is a priority and fixed immediately. I called in multiple times because they do not reach out to customers to provide updates only to be given false information. My last conversation with them on 03/16/2021 ended up being a lie, I was told that my car was taken apart for the warranty company to inspect and the warranty company never came so they had to put it back together. I immediately reached out to the warranty company who stated A Better Way never reached out to them. I called A Better Way back only to receive an excuse that they were super busy and had no techs to take my vehicle apart and it would not be taken apart until the following week. I should add in that when I called on 03/09/2021 they stated my car was being brought into the dock to the broken piece apart. When I stated how unacceptable this was all the associate kept repeating was "like I said we're very busy". Absolutely no sympathy for the customer. I'm currently $2,000 in debt for rentals because of them and the reimbursement policy from the extended warranty A Better Way provided claimed they will only reimburse me for one day. They have zero care for their customers. The majority of their vehicles should be considered lemons!
"Avoid this place at all cost. They are sharks and liars...."
Avoid this place at all cost. They are sharks and liars. They sold me a car that was involved in an accident. It was in the left side rear and had some structural damage. The car is in good state despite the repairs, looks and drives great and all. But the fact that they lied in my face and gave me a fake carfax that only stated it was in a small bumper accident, was dishonest enough for me to be pissed. Do not accept any carfax in paper. They pulled that trick off their sleeve.
In addition, the sales guy also forged my initials for a supposedly security theft feature on the paper work and went forward with it when all it is, is the vin# engraved in the windows of the car. I never requested that, nor agreed to it.
If I ever run into that sales guy again, it sure won't be a pretty picture. Avoid it and don't trust them. The service is crap and you will spend the whole day there. They buy car's involved in accidents and flip them for profit.
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