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ABC Nissan
Phoenix, AZ
574 Reviews
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Helpful September 27, 2021
Scheduled to see a vehicle through the cars app with Travis came out the dealer with it. Aniq helped me get a good deal. Very freindly staff thankyou ABC Nissan. Travis came out the dealer with it. Aniq helped me get a good deal. Very freindly staff thankyou ABC Nissan. More
by abigaelramirez4
Employees Worked With
Betty Gonzalez, Jason Sehak, Nicholas Luckenbill, Kevin Nguyen, Darwin Sosa, Brett Tschannen, Joel Ortiz, Joseph Jaehnig
August 21, 2021
Went in to purchase a vehicle last year around November. The vehicle I inquired about was not on the lot. When I asked why, I was told there were some scuffs on the paint and they were working on fixing it. The vehicle I inquired about was not on the lot. When I asked why, I was told there were some scuffs on the paint and they were working on fixing it. I had already saw the vehicle on a separate date so I went through with signing the loan. It took a whole week of calling each day and eventually driving down to the collision center to figure out what was going on with the vehicle. Turns out someone who was test driving it had damaged the front end of the vehicle which is why it was taking so long for them to give me the vehicle. The sales reps never admitted to it directly and kept repeatedly telling me it will be fixed like new. I told them this was not mentioned during the sale and that I would’ve never gone through with signing the loan. Eventually the sales manager said there’s nothing he can do and arranged for me to speak with the property manager. Upon meeting with the property manager he immediately started saying the same things as the sales manager and wouldn’t admit to the fact that the front end of the vehicle had been damaged. He agreed they should have disclosed this during sale. I asked for the down payment back since I wanted nothing to do with the vehicle at this point. He said the vehicle had been off the market too long (roughly 1 week and a couple days) and there was nothing he could do since the loan was already established. He then promised to lower the loan amount to compensate for the hassle and put in writing that if something happened with the front they would take the car back no questions asked. I have yet to see there be anything to compensate them lower the loan amount nor him handing or mailing a letter stating what he gave his word to do. More
by Shawnee
Employees Worked With
Brett Tschannen
July 22, 2021
Joe Jaehnig is an excellent representative for ABC Nissan! Patient and professional! Thank you Joe! Joe was very thorough throughout the process. We'll be using the service here too! Nissan! Patient and professional! Thank you Joe! Joe was very thorough throughout the process. We'll be using the service here too! More
by Mpstrohmeyer
Employees Worked With
Joseph Jaehnig
April 28, 2021
DON'T WALK - RUN!!! Worst bait and switch game in the DON'T WALK - RUN!!! Worst bait and switch game in the business. I was texting with Nick on Sunday and set up a time on Monday at 6:30 pm to go m DON'T WALK - RUN!!! Worst bait and switch game in the business. I was texting with Nick on Sunday and set up a time on Monday at 6:30 pm to go meet with him or his partner Mike to look at and test drive some cars and hopefully purchase one for my daughters 16th birthday. I had text him four vehicles that we wanted to look at. During the day on Monday, I found a few more interesting vehicles that we wanted to look at and took care of all of my financing, etc., so I was ready to go in and buy a car. I go into ABC Nissan and no one knows Nick. Then one genius finally asked if I was there for used or new and I said Used, so I was sent over to another building that appears to be a Lincoln dealership. Not like you could really tell the difference, both lots appeared to be used cars and if ABC Nissan lot was supposed to be new cars, it was Ford's so that was confusing. We go to the other building and ask for Nick and again, no one knows who I'm talking about. I said, "here are the text messages, if he isn't available I was told to ask for Mike." They leave me standing in the lobby for about 5 minutes before this idiot kid named Raffy or Scrappy or something like that, came up and said he would help us. I didn't like that at all because he couldn't enunciate his words and was barely audible so that was fun. He also had absolutely no clue what the xxxx he was doing. I showed him the list with all of the VIN numbers and Stock numbers that I wanted to see. He looked at me with a dumb blank stare and told me that all of the cars on the lot were "in my price range." Wouldn't have been able to tell anyway because NONE of them were marked in any form to be able to identify the price. I looked at the lot and NONE of the cars I had picked out to see where out there except for one. I then went to their website and showed him each of the vehicles that I wanted to see and he again gave me a dumb blank stare. He went in to get some "keys" for vehicles and on his way out, met another sales guy that gave him the keys to the one and only car that I saw on the lot that I was inquiring about. Other than that - NO OTHER KEYS! I confirmed with him that this was indeed the car on my list and he said it was so we took the car for a test drive and I said, this is it, we will take it. I pulled up the information for the e-price or whatever and it came to be $13,495.00. He came back 10 minutes later to say that the car we drove was not the car I was inquiring about and the cost of this care was $15,995. WHAT?!?!? So I pulled up the car again on their website and I said "then find me this car!!!" He left again and came back 10 minutes later to tell me that the car had a recall and was not on the lot yet. Okay, why in the xxxx is it online then!?!? It's not like I went in there with just one car picked out, I had at least 8 that I was interested in seeing and I was not shown any of them! Horrible experience all around. Now I'm trying to get the general manager and customer relations managers emails and those aren't able to be released, really? I wonder why? Stay far away from this place!!! More
by leeannbaranski11
Employees Worked With
Raffy?
March 17, 2021
Trust me stay away!!I wish I would’ve read the reviews Trust me stay away!! I wish I would’ve read the reviews before walking in. Worse experience.I felt like I was being hold hostage and forced to sing Trust me stay away!! I wish I would’ve read the reviews before walking in. Worse experience.I felt like I was being hold hostage and forced to sing and deal that gave it to me up the xxx. I know it’s my fault for signing it but I was so under pressure and I wanted to leave so bad. More
by Jose
Employees Worked With
Don’t recall
January 31, 2021
I just wanted everyone to know of the great experience I had with abc Nissan. I first emailed them telling them everything I needed to know along with the vehicle I wanted to purchase. Then Brett Tschannen had with abc Nissan. I first emailed them telling them everything I needed to know along with the vehicle I wanted to purchase. Then Brett Tschannen contacted me on email and phone we worked out all the details and there was no pressure. I'm the type of person that doesn't like to spend hours at a car dealership and Brett Tschannen had everything set up the day I picked up my new Nissan Titan I was only at the dealership for a grand total of only 1 hour that was from the test drive all the paperwork and me driving off the lot. Edgar his assistant took care of me and the finace team was amazing. Its hard to write everything down that I would like to say but I will be back to buy my next vehicle from them used or new and will always recommend them. Keep up the great work abc Nissan and everyone out there give them a shoot you won't be disappointed. Sincerely, Jacob Gordon More
by Jacob Gordon
Employees Worked With
Brett Tschannen
January 20, 2021
We worked with Joseph and it was really bad experience for us! One of the worse car dealership I been so far! We made a deal over the phone with Joseph for out the door price. We came to ABC Nissan to for us! One of the worse car dealership I been so far! We made a deal over the phone with Joseph for out the door price. We came to ABC Nissan to test the car and close the deal! There were some issues with the car that we wanted to be fixed (missing sun visor clip and carpet clip) and he said it's not a problem. When we sit down with him, he gave us 4k over the price we agreed on the phone!! After 40 min they give us the price that we agreed on the phone and he wrote down that sun visor clip and carpet clip will be fixed and signed it, but they don't have parts now and he will call us when they arrived. In the finances, we had a really rude person. He was taking bad about the customers. Like every finances guy, he was "nice to sell warranty" and when we refuse it, he was not nice any more. It's funny that he can give you lower rate only if you take his warranty!! And in the end... AGAIN the price we agreed on was different then price on paper that we need to sign!! BE CAREFUL WHEN YOU SIGN THE LAST PAPER WITH PRICE OF THE CAR!!! It's 4 weeks that we bought the car. We never get a call from Joseph for our missing parts. so we texted him and call him but, no answer. This is my experience with this dealership and I know that ever person got different one... so just be careful! There is no point to send a email to GM, because he is not responding! More
by tsantek
Employees Worked With
Jopseph
January 05, 2021
Did not address my issues addressed in my mulltiple emails. Did not address the problems associated with the two vehicles purchased from them.. still waiting on a response emails. Did not address the problems associated with the two vehicles purchased from them.. still waiting on a response More
by grneyesnphx
Employees Worked With
Adam Marazzo
December 01, 2020
With all the high pressure salesmen out there, what a pleasant surprise to meet Joseph at ABC Nissan. He was friendly, knowledgeable and professional. He was genuinely concerned in finding us the best ve pleasant surprise to meet Joseph at ABC Nissan. He was friendly, knowledgeable and professional. He was genuinely concerned in finding us the best vehicle in our price point. He spent many hours with us looking for the right car. I would highly recommend him to anyone needing his services, for new or used cars. Thanks Joseph Jaehnig and the Team at ABC Nissan. We will be back again soon! More
by Kent
Employees Worked With
Joseph Jaehnig
