ALM Gwinnett

Positive experience. The staff at this dealer really made every effort to make sure I had zero doubts about the whole buying process. Friendly and explanatory. The staff at this dealer really made every effort to make sure I had zero doubts about the whole buying process. Friendly and explanatory. More

Good customer service. The team members were always on top of it, making sure I got all the details about the buying process and every standout feature of the car. The team members were always on top of it, making sure I got all the details about the buying process and every standout feature of the car. More

The reply from their team was pretty much instant. They were nice and gave me professional care. They were nice and gave me professional care. More

Great customer service, with advisors who go above and beyond to ensure great care. Everything was really good beyond to ensure great care. Everything was really good More

Their response wasn't only prompt but also very kind, and their employees always remained focused on offering me excellent service their employees always remained focused on offering me excellent service More

They gave me the full VIP treatment and were really friendly about it, their customer service was honestly killer friendly about it, their customer service was honestly killer More

Great customer service department. They provided me outstanding attention with the best attitude, excellent manners and a polite, friendly approach They provided me outstanding attention with the best attitude, excellent manners and a polite, friendly approach More

I do not recommend purchasing from this dealership. I came to the dealership because my aunt purchased her Maserati here and I thought it was a good place to purchase ours. They literally waisted our t I came to the dealership because my aunt purchased her Maserati here and I thought it was a good place to purchase ours. They literally waisted our time with the initial purchase. We were approved and agreed to the terms and took the vehicle home. Even though they said they do an inspection on their vehicles, it's a complete LIE! I took our Maserati SUV to the Ferrari Maserati dealer of Atlanta to have some warranty and recall work done on it. The advised us that all the drive belts needed replacing. I contacted ALM and after a few hours of back and forth, they agreed to cover $500 of the $600 repair bill. I paid the bill and went on my way. After a week of having the vehicle and doing repairs that should had already been done prior to purchasing. We get a call stating the bank wants another $4500 additional down payment. I kindly decline and requested my traded vehicle back along with the $100, plus the $80 I paid for the front windows to be tinted. They assure me I would get that back and it never happened! I have been playing phone tag for two weeks not with Matthew the manager and all I get is excuses and broken promises. I informed them at the time of purchase that I am a previous car salesman of 10 years myself! Therefore, I am of aware of the way to conduct business properly and in a timely matter. Now, I am forced to file smalls claim case against the dealership. I have plenty of text messages to support my case and a good family attorney on hand that handles these types of situations. The are going to allow a $180 refund cost them much more in the long run. This could had simply been resolved but they choose to treat me as an incompetent buyer, and I am far from that. I guess they will find out in court/ or arbitration that I am not like some uneducated buyers. More

Excellent service. Their customer support team is remarkably friendly and helpful. They provided superb advice regarding my situation and the possible options when buyi Their customer support team is remarkably friendly and helpful. They provided superb advice regarding my situation and the possible options when buying the car More

I have to say, their customer service team was absolutely amazing with me. They were very friendly, extremely kind, and even invited me to test-drive the car I liked amazing with me. They were very friendly, extremely kind, and even invited me to test-drive the car I liked More