ALM Gwinnett

I felt very comfortable with the way their team handles customer service. Their demeanor was outstanding and exceptionality friendly. customer service. Their demeanor was outstanding and exceptionality friendly. More

They presented various interesting solutions, communicated with me kindly and respectfully, and offered several models of the brad that caught my attention communicated with me kindly and respectfully, and offered several models of the brad that caught my attention More

Excellent customer service, outstanding attention, and an exceptional team that includes dedicated professionals ensuring your satisfaction exceptional team that includes dedicated professionals ensuring your satisfaction More

I recently bought a vehicle from this location, and while my salesperson Kevin was actually pretty decent and seemed like he meant well, the experience took a sharp turn for the worse once the sale was while my salesperson Kevin was actually pretty decent and seemed like he meant well, the experience took a sharp turn for the worse once the sale was done. Before finalizing the deal, I made it very clear that I was only moving forward if the vehicle came with a working charger. Well, I got the car — but the charger doesn’t work at all. That’s bad enough, but what’s worse is how everything was handled after. I tried reaching out multiple times — called at least 4 or 5 times — just to speak with a manager. No response. When I finally got through to Nubian M. Holmes, who is apparently the Sales Manager, I was completely shocked by how rude and unprofessional he was. Instead of trying to help or even just listen, he brushed off the situation, offered no solutions, and actually told me: “If you’re not happy, just bring the car back. We’ll be waiting.” Who says that to a customer? It wasn’t just dismissive — it was disrespectful. No accountability, no effort to make it right. Just pure ego and attitude. I honestly couldn’t believe it. Let me be clear: this isn’t about the car. It’s about how they treat people after they get your money. That’s when the mask comes off. And if this is the kind of leadership they have running the place, it explains a lot. The sales team might seem helpful at first, but once the papers are signed, you’re on your own. No one will care. No one will help. And if something goes wrong? Good luck even getting a call back. Trust your gut and shop somewhere else. I wish I had More

The client service and great attitude of their crew left me with a favorable impression while interacting with them me with a favorable impression while interacting with them More

Their customer service is approachable, they treated me with courtesy and provided all the necessary information to ensure I felt completely confident with courtesy and provided all the necessary information to ensure I felt completely confident More

The team at this dealership was exceptional, sharing the car's features with me with such care. Their guidance felt effortless, and their customer service was truly remarkable car's features with me with such care. Their guidance felt effortless, and their customer service was truly remarkable More

Spoke with Amani Johnson to inquire about a vehicle. But they refused to provide the total price of the vehicle when asked. Games and terrible service. But they refused to provide the total price of the vehicle when asked. Games and terrible service. More

Awesome and personalized attention, I've to highlight customer service team, they sent me all the request information and different purchase options customer service team, they sent me all the request information and different purchase options More

Good experience with this dealer, they behaved in a professional and trustworthy manner, offering me several interesting purchasing options through their attentive customer service department professional and trustworthy manner, offering me several interesting purchasing options through their attentive customer service department More