I worked with Zach Fernandez and am happy with my overall
experience. He was very professional and straight forward. Anytime I called him with questions he picked up and addressed any concerns. I initially
experience. He was very professional and straight forward. Anytime I called him with questions he picked up and addressed any concerns. I initially called him 2 months prior about a specific car they had listed on CarGurus but didn’t approved for financing with my banking institute. My score was fine and my income was fine but because of a previous repossession (due to unforeseen circumstances) my back wouldn’t approve an auto loan. Fast forward 2 months, I was in an accident to where my car was totaled and now I need a car badly. Because Zach followed up with me regularly
Over the 2 months, I had his number readily available. I called him up and set an appointment and went in to their dealership. The environment was really nice and professional. When I sat down with Zack he informed me that the car I initially called about was still available. That made me happy but I also knew that I had to get through the financing process first so I didn’t let myself get to happy. After Zach got all of the info he needed from me and asked me what type of payment I wanting to have he took our back to George for the financing step. George was up front about the financing, what all of my options were and thoroughly explained the situation. Shortly thereafter I was signing the paperwork for my car. The payment is not far from what I expected(because of my credit profile) and I was satisfied with it. The best part about my experience was that Zach not George made me feel pressured to make the purchase. Since they sell luxury/highland vehicles and my income is really good, I honestly expected to feel a little pressure to buy. That just want the case. On top of that I was not in there for 8 hours. The process is what it is but it was really quick compared to every other experience I’ve had buying a vehicle. I don’t know if how they operate is standard throughout ALM but not definitely recommend this location.