ALM Gwinnett

Use Extreme Caution purchased a 2011 Mercedes E350 Coupe with a "clean-accident free" car fax report. After delivery took the car to local detail shop for wax and buff b purchased a 2011 Mercedes E350 Coupe with a "clean-accident free" car fax report. After delivery took the car to local detail shop for wax and buff because the finish didn't look quite right. They pointed out that the vehicle had extensive low quality body and paint work and had been involved in a frontal crash (seams didn't quite line up right and water stains in the paint!). Took the car back and was told many used cars are retouched and they would not do anything about it. Fast forward a few more days and the low air warning kept coming on, took to discount tire and was informed it had numerous cracked rims. Very unsatisfied and feel like I was ripped off. More

Good Value I purchased a Mercedes from out-of-state. Sunny delivered the car to a local mechanic that I found online (Larry @ MBS Motors). ALM fixed the issues I purchased a Mercedes from out-of-state. Sunny delivered the car to a local mechanic that I found online (Larry @ MBS Motors). ALM fixed the issues that the mechanic identified and I purchased the car without seeing it in person. When I arrived in Atlanta, I identified a few additional items (affix a loose molding, buff out some paint swirl marks) and they worked to make me happy. I was pleased with the overall experience and recommend working with Sunny. More

Awesome Exprience I was activately searching for a vehicle when I came across ALM. The first car was sold, however the Salesperson, Shirley did notify me of the status I was activately searching for a vehicle when I came across ALM. The first car was sold, however the Salesperson, Shirley did notify me of the status. In addition to the notification, she indicated that she would keep me informed if another one became available. Due to a suprise she called me back and followed up with an email! Less than a week late I traveled over 7 hours to make the vehicle purchase. I am very pleased, thus far! Arlena More

Sucessful family car shopping Great prices! The whole team at ALM is very kind and helpful. Sales rep, Alex worked with us diligently and made it a much easier process. Great prices! The whole team at ALM is very kind and helpful. Sales rep, Alex worked with us diligently and made it a much easier process. More

Very helpful people They gave me the best deal and again very helpful people like they said in their slogan "when the search ends" and it actually ends They gave me the best deal and again very helpful people like they said in their slogan "when the search ends" and it actually ends More

Exceptional service. The entire team from Ruben the sales representative to the finance department was very professional and helpful. The sales rep answered all of my ques The entire team from Ruben the sales representative to the finance department was very professional and helpful. The sales rep answered all of my questions in a relaxed, no pressure environment that made this my first pleasureable car buying experience. More

Bought used car for son My son needed a used car for transportation. ALM had recently taken in an Altima on trade. I met with Ken Dewberry for the review. The negotiations My son needed a used car for transportation. ALM had recently taken in an Altima on trade. I met with Ken Dewberry for the review. The negotiations for the car were straight forward. The sales manager came to the table for the negotiations as opposed to the salesman wearing out the floor trekking to the managers office an back. A very refreshing experience. Ken was very professional and no pressure was applied. I bought the car subject to a pre purchase inspection. The inspection revealed that the car needed rear brakes and rotors. After presenting the info to Ken and ALM, they stepped up and repaired the brakes without any questions asked. I wouldn't hesitate to buy another car from Ken and ALM. More

I bought a Mercedes Jeff was very patient and courteous. He worked very hard to get us exactly what we wanted and went above and beyond the normal responsibilities of a s Jeff was very patient and courteous. He worked very hard to get us exactly what we wanted and went above and beyond the normal responsibilities of a sales person to make sure we left with exactly the car I truly wanted. More

They take care of you I was greeted by Alex. He made sure that I got the car that was right for me and wasn't in a hurry just to make a sale. He made sure that I was satisf I was greeted by Alex. He made sure that I got the car that was right for me and wasn't in a hurry just to make a sale. He made sure that I was satisfied with my purchase after the sale. It wasn't a case of I sold you a car and I'm done with you. Would certainly buy a car again and if you are in the market for a luxury car ask for Alex at ALM Gwinnett. You will not go wrong. More

Be ready to wait! The sales folks at this dealership are decent people. They are not pushy no do they make you feel as thought you need to buy right then an their. Th The sales folks at this dealership are decent people. They are not pushy no do they make you feel as thought you need to buy right then an their. They have a good selection and price their cars at a no haggle price. Overall the buying experience was very easy. The vehicle I purchased needed be tires, which at the time of purchase the dealership had them in order. Once the tires came in we scheduled an appointment to have them put on my car. A process that should have taken less than an hour, ended up taking over 4 hours. Definitely a high breakdown in communication between the mechanics and the sales staff, I could not get a straight answer from anyone. That being said, I would buy here again, but make sure all maintenance is completed before you leave with your new car. More