ALM Hyundai West

Great job with oil change. Jameel provided excellent service and was informative. Will be back. Jameel provided excellent service and was informative. Will be back. More

I recently purchased a vehicle from this establishment and was extensively helped by Armani. The process was smooth, quick and my worries were addressed fully. Love my car and the exceptional service I re and was extensively helped by Armani. The process was smooth, quick and my worries were addressed fully. Love my car and the exceptional service I recieved from Armani and the team at ALM Hyundai West! More

I am writing to express my dissatisfaction with the service I received for my vehicle, 2015 Hyundai Sonata, at ALM Hyundai West on Feb. 9, 2025. As a loyal customer of ALM Hyundai West, I have trusted service I received for my vehicle, 2015 Hyundai Sonata, at ALM Hyundai West on Feb. 9, 2025. As a loyal customer of ALM Hyundai West, I have trusted your brand for quality and reliable service; however, my recent experience has been both frustrating and disappointing. On Feb. 9 2025, I had my car towed in for service, (diagnostic testing due to the car not starting), and the service process did not go as expected. Despite being assured that the issue would be resolved in a timely and professional manner, I encountered several problems, including the lack of communication about the repairs, delays, and incomplete work during the service. To further elaborate on my concerns: (1) I was told that I needed to get some repairs, brake ignition switch and rear tail lamp assembly. I agreed to have those things replaced/fixed and expected them to be completed. My vehicle is still not starting and they have no idea what the problem is; (2) There was a serious lack of communication and failure to provide updates, e.g., the service is taking longer than expected, and I am not being informed about the status of my car. Each time I am provided with an update it is due to me calling the service department and inquiring about the process; (3) Although my service representative was professional, she did not offer any help, such as the use of a loaner vehicle. When asked I was told I'd be put on a list. I never received any communication about the status of this service. As a result of these issues, I am now facing further inconvenience and additional costs, as my vehicle is still not completed. I went up there on March 31, 2025, to retrieve some items out of my vehicle, only to find it on the lot with a window down and it was due to rain later that day. The seat was wet and there was water on the dash on the driver’s side from a previous day of rain. After contacting the GM regarding this matter, twice, your service department contacted me on April 11th to inform me that my vehicle was ready for pickup and that a multi-point inspection had been completed. However, upon reviewing the inspection paperwork that was sent the same day, I was shocked to discover that my vehicle failed in several key areas: • Engine oil level – marked as “Fail,” which, if neglected, can result in catastrophic engine damage. • Passenger compartment air filter – failed. • Wheel alignment – needed. • Left rear brakes – needed immediate attention. • Engine air filter – marked as “Caution.” Despite these serious concerns, none of them were discussed with me before the vehicle was released. Why would your team inform me that my car was ready and safe to drive, when in fact, several maintenance issues remain unresolved? At no point did anyone offer recommendations, quote repairs, or even mention the failed items on the inspection report. In addition to the mechanical concerns, I must also address the state in which my vehicle was returned. My car sat uncovered in your lot for days, with the window left down. This occurred during a period of severe weather, and now my vehicle smells musty and has visible pollen buildup inside. Furthermore, my driver-side window now sticks – a problem that did not exist prior to bringing the car in. Even after being told my vehicle was running and ready for pickup, it is now driving worse than before. This raises serious concerns about the quality of service and whether the root issues have been addressed at all. I still need to take the vehicle elsewhere to address the oil, filters, brakes, and alignment — all issues that should have been resolved or at least discussed before handing it back to me. What’s most troubling is the lack of communication and accountability. I have written multiple emails, and yet, no one has picked up the phone to acknowledge or resolve my concerns. This level of disregard is unprofessional and reflects poorly on your establishment. More

They worked with me to get a good deal. The show room was clean and created a relaxing environment. Our salesman was the best Jawon. The show room was clean and created a relaxing environment. Our salesman was the best Jawon. More

Initially, I had an appointment but upon arrival they couldn't locate the person I was supposed to meet. As I was walking out, the sales manager, Nick stopped and apologized, and offered to personally as couldn't locate the person I was supposed to meet. As I was walking out, the sales manager, Nick stopped and apologized, and offered to personally assist me. I gave them a shot again. There was the numbers game back and forth instead of the bottom line from the beginning as requested. Although I had my own financing and picked my car, it still took 3.5 hours to get out of there. I came back on Monday to bring my bank check and the car was not detailed or ready. I had to wait again. I'm actually normally easy to please but because the detailing was rushed, it wasn't complete. When I showed my sister my new purchase, she said "they didn't do a very good job detailing it" and pointed out the dirt on the doors, spots on the console, etc.. At this point I was ready to be done with the car buying process and just let it go. However, there were 2 individuals, Mikias and another guy who checked with me frequently and on the delays to update me although they weren't my sales people. All in all, I give the dealership a 3.5 Room for improvement for sure. It's a beautiful car though. More

Not only were they splendidly kind to me, apart from offering me other interesting and possibly even better options that the car I was interested in, I was also invited to a test drive to try them out m offering me other interesting and possibly even better options that the car I was interested in, I was also invited to a test drive to try them out myself More

Dawon Shaw was so pleasant to work with. He gave me time to look around alone, he is very knowledgeable of the vehicles & he kept me informed of everything going on. I give him a thousand st He gave me time to look around alone, he is very knowledgeable of the vehicles & he kept me informed of everything going on. I give him a thousand stars!! Shout out to Dante Barker in Financing for knowing what I need to keep my Palisade beautiful & working perfectly! More

T’Kai Ali Customer Service was outstanding. He was Transparent he made me feel welcome with his honesty. Even those we didn’t get the car at this time however we will come back to give this dea He was Transparent he made me feel welcome with his honesty. Even those we didn’t get the car at this time however we will come back to give this dealer the first opportunity's for a sale. More

U guys are awesome. I love the service department. My daughter needs a car. See you soon. I love the service department. My daughter needs a car. See you soon. More

Service was great and everyone was so nice. My Service Advisor Ms Williams was amazing My Service Advisor Ms Williams was amazing More