ALM Hyundai West - Service Center

I really don’t have the words to express my experience. But, I can say that my last service appointment was absolutely terrible, and the service that I initially received was less than acceptable. I went i But, I can say that my last service appointment was absolutely terrible, and the service that I initially received was less than acceptable. I went in for what I thought was a basic oil change and left with my car, smoking and oil all over the bottom of my vehicle, once I stopped I realize something was really wrong. The dealership then called and the service advisor informed me that I would need to schedule a time to bring my car back because they noticed some fluid on my car as I was leaving possibly from the engine it’s worth it to note that it was over 30 minutes before they contacted me to tell me this and I told him I’d be returning immediately as the car was smoking. Once I got back to the exit where the dealership is located my car began to go crazy on the sensors stating that there was no oil in my vehicle and I had trouble accelerating getting down the street. I can only drive about 10 mph upon getting back to the shop, I found out that it was not fluid all over the inside of my vehicle instead it was oil and that I should have been told this ahead of time and really my vehicle should’ve never left knowing that the cap wasn’t replaced and, there was some issues. I was able to get everything noted on my file however I still don’t have any confidence in the abilities of those who work in the dealership service department. More

You finally got some good workers thank you for your service what else do you want me to say service what else do you want me to say More

3 hours wait for a tire rotation and oil change with an on time appointment arrival. on time appointment arrival. More

I would have loved to have donuts in the waiting room to go with coffee. The overall service was great. go with coffee. The overall service was great. More

Got diag but never gave me a print out of work needed after refusing work after refusing work More

I was told that the free oil change coupon I had for a bad experience which left me with no car for a whole week because they kept calling someone else to pick the car up was not good anymore. I was given bad experience which left me with no car for a whole week because they kept calling someone else to pick the car up was not good anymore. I was given 4 of them to make it right and to return to give them another chance but when I returned they told me they could give me an oil change for $80 which is the regular price. Very disappointing and will not return. More

Customer service is much much better than my last visit. I am reconsidering returning as a regular customer. I am reconsidering returning as a regular customer. More

It was a little confusing when got there initially. However, my service rep made my experience seamless. I got my car as promised. However, my service rep made my experience seamless. I got my car as promised. More

Mr. Smith was very professional and explained all the details that were performed on my car. details that were performed on my car. More

Great service,! They were all very knowledgeable, understanding and took great care of all me needs. They were all very knowledgeable, understanding and took great care of all me needs. More