ALM Kennesaw

Great customer service overall. I always felt looked after and like they truly cared about what I needed, They followed a consistent, respectful approach and never pushed me to rush I always felt looked after and like they truly cared about what I needed, They followed a consistent, respectful approach and never pushed me to rush in a purchase More

Everything was clear and upfront purchased vehicle with no problems very satisfied with purchase and experience. no problems very satisfied with purchase and experience. More

Absolutely a terrible experience. The stress and concern this situation has caused me—on top of everything else people are already facing in today's economy—has been overwhelming. T The stress and concern this situation has caused me—on top of everything else people are already facing in today's economy—has been overwhelming. Throughout the purchasing process, I repeatedly declined optional products and made it clear that I did not want any additional add-ons. Despite that, I left the dealership believing I had agreed to finance a certain amount, only to later discover that my loan had increased by nearly $5,000 due to optional products that, in my experience, were not clearly disclosed as increasing my financed amount. I felt pressured throughout the finance process, and the products were presented in a way that led me to believe they were complimentary or would have only a minimal impact on my monthly payment (approximately $10), not that they would substantially increase the total amount financed. Within eight days of purchasing the vehicle, I contacted the dealership, submitted cancellation requests, and began disputing the charges. Had the true financial impact been clearly explained, I would have declined these products, just as I had done throughout the transaction. I am currently seeking legal advice because I do not believe the sales practices I experienced reflect the level of transparency and professionalism consumers deserve. I hope ALM Kennesaw takes this opportunity to review its finance practices so that future customers are provided with clear, complete, and honest disclosures before signing financing documents. More

I had a really positive experience from the moment we connected. Nothing felt forced, and the way they handled my questions about the car gave me plenety of confidence in their customer service. connected. Nothing felt forced, and the way they handled my questions about the car gave me plenety of confidence in their customer service. More

This was my first experience at ALM Kennesaw and I am beyond grateful and please with the everyone who took the time to assist me and make me feel comfortable amd satisfied with my purchase. My salesman beyond grateful and please with the everyone who took the time to assist me and make me feel comfortable amd satisfied with my purchase. My salesman Andy was genuine and patient and very well experienced and knowledgeable. I would recommend anyone to this location! More

Professional, friendly, knowledgeable I was treated with respect, my time was valued, and I had all concerns and questions answered. with respect, my time was valued, and I had all concerns and questions answered. More

Honestly every person was amazing to work with at Kennesaw ALM. Thank you very much Kennesaw ALM. Thank you very much More

I can honestly say this has been one of the worst car-buying experiences I’ve ever had. ALM Motors has to be one of the shadiest companies I’ve ever dealt with. I paid extra to have the vehicle shipp car-buying experiences I’ve ever had. ALM Motors has to be one of the shadiest companies I’ve ever dealt with. I paid extra to have the vehicle shipped, and when it arrived, it was clear that no one had taken the time to properly prepare it for delivery. The inside of the car was filthy. It hadn’t even been detailed, and there was a McDonald’s straw left in the back seat. The gas tank was practically on empty, which is unacceptable after paying additional money for shipping. When I opened the hood to inspect the vehicle, I discovered cracked plastic components, and the hood doesn’t even close correctly. To make matters worse, I received absolutely no paperwork regarding my registration, title process, or any documentation related to the vehicle. Communication from ALM Motors has been nonexistent, leaving me completely in the dark about what happens next. I would strongly caution anyone considering doing business with this dealership. I will do everything in my power to make sure my friends and family in Atlanta avoid purchasing from ALM Motors. This entire experience has been frustrating, disappointing, and unprofessional from start to finish. I expected far better treatment as a customer, especially after spending my hard-earned money. Without question, this has been the worst car-buying experience I’ve ever had. More

I purchased a car online from ALM and Bill Hicks and everything went smoothy and I’m very satisfied with the entire process. Excellent customer service and great communication. I recommend Bill Hicks an everything went smoothy and I’m very satisfied with the entire process. Excellent customer service and great communication. I recommend Bill Hicks and ALM to anyone looking for out of state or online purchases. More

Excellent customer service. They will work with you to find the best deal for you. They will work with you to find the best deal for you. More