ALM Kennesaw

I had a few specific things I was hoping to find in a vehicle, and instead of brushing past them, they took the time to go through each one. It made the whole thing feel a lot less like guesswork and mor vehicle, and instead of brushing past them, they took the time to go through each one. It made the whole thing feel a lot less like guesswork and more like a real exchange of ideas, and I came away satisfied with how it all went More

I had great experience with the dealership most of my deal was done on line and I even got a better rate rate . deal was done on line and I even got a better rate rate . More

Their customer service completely met my expectations. The team was friendly throughout and made their attention yo me stand out. The team was friendly throughout and made their attention yo me stand out. More

Salesman was nice, I got approved within 30mins. The car has a cracked repaired windshield that I wasn’t aware of. The car speaker doesn’t work at all. I was told to take it to the manufacturer dea The car has a cracked repaired windshield that I wasn’t aware of. The car speaker doesn’t work at all. I was told to take it to the manufacturer dealership in which I felt they knew that didn’t work. Airbag message keeps coming up which mean that doesn’t work either. I am very disappointed especially with the positive reviews they have received More

They didn't waste my time with endless questions or requirements. Instead, they got right to the information I needed without making me feel rushed or pressured. Their salespeople were quite pleasant a requirements. Instead, they got right to the information I needed without making me feel rushed or pressured. Their salespeople were quite pleasant as well. More

They did everything well and made it easy for me to buy the car i needed the car i needed More

Be careful of your interest rates when you go to ALM Kennesaw. I was going to used my credit union at 5.29% and they said they will match it and it came out to be 10.89% with a different bank, so make Kennesaw. I was going to used my credit union at 5.29% and they said they will match it and it came out to be 10.89% with a different bank, so make sure you keep ask about interest rates please. More

Great customer service overall. I always felt looked after and like they truly cared about what I needed, They followed a consistent, respectful approach and never pushed me to rush I always felt looked after and like they truly cared about what I needed, They followed a consistent, respectful approach and never pushed me to rush in a purchase More

Everything was clear and upfront purchased vehicle with no problems very satisfied with purchase and experience. no problems very satisfied with purchase and experience. More

Absolutely a terrible experience. The stress and concern this situation has caused me—on top of everything else people are already facing in today's economy—has been overwhelming. T The stress and concern this situation has caused me—on top of everything else people are already facing in today's economy—has been overwhelming. Throughout the purchasing process, I repeatedly declined optional products and made it clear that I did not want any additional add-ons. Despite that, I left the dealership believing I had agreed to finance a certain amount, only to later discover that my loan had increased by nearly $5,000 due to optional products that, in my experience, were not clearly disclosed as increasing my financed amount. I felt pressured throughout the finance process, and the products were presented in a way that led me to believe they were complimentary or would have only a minimal impact on my monthly payment (approximately $10), not that they would substantially increase the total amount financed. Within eight days of purchasing the vehicle, I contacted the dealership, submitted cancellation requests, and began disputing the charges. Had the true financial impact been clearly explained, I would have declined these products, just as I had done throughout the transaction. I am currently seeking legal advice because I do not believe the sales practices I experienced reflect the level of transparency and professionalism consumers deserve. I hope ALM Kennesaw takes this opportunity to review its finance practices so that future customers are provided with clear, complete, and honest disclosures before signing financing documents. More