ALM Kennesaw

Great customer service I totaled my 2002 Camry 3 weeks ago and have been all over Atlanta test driving cars. Thankfully, I ended up at ALM in Kennesaw. Oscar Bryant helpe I totaled my 2002 Camry 3 weeks ago and have been all over Atlanta test driving cars. Thankfully, I ended up at ALM in Kennesaw. Oscar Bryant helped me pick out a 2015 Camry SE. I brought it to my mechanic to get his opinion and he suggested the rear brakes be replaced soon if I bought the car. When I told Oscar, he didn’t hesitate to have them fixed free of charge. I was so relieved. I really appreciated Oscar’s ability to break everything down and speak car talk that wasn’t over my head. He really cared about my experience and worked hard to make the buying process as streamlined as possible. He takes great pride in his work and I will definitely buy another car from him again! Thank you Oscar! More

good communication with salesman I had been looking for a quadcab dakota for weeks. when i found this one i talked with oscar who was very helpful. we test drove the vehicle and boug I had been looking for a quadcab dakota for weeks. when i found this one i talked with oscar who was very helpful. we test drove the vehicle and bought it . I am very pleased with the truck, thanks oscar. More

Very helpful They had the van I was looking for. Answered all my questions and we very helpful along the way to make the deal. They were also very patient as we we They had the van I was looking for. Answered all my questions and we very helpful along the way to make the deal. They were also very patient as we went back and forth about what we wanted to do. More

Best car buying experience ever I went in hoping to start the buying process and finish this weekend but the staffat ALM were amazing! I drive home in my new car and got a great no h I went in hoping to start the buying process and finish this weekend but the staffat ALM were amazing! I drive home in my new car and got a great no hassle deal! I would highly recommend this dealership to my family and friends! More

Great Customer Service Thanks Jim Scarborough for introducing DeAndre "TREE" Ogletree. He was outstanding. The experience was awesome. I let him know I was a Bottom Line Thanks Jim Scarborough for introducing DeAndre "TREE" Ogletree. He was outstanding. The experience was awesome. I let him know I was a Bottom Line Up Front (BLUF) guy and I wanted to get right to the point. He did the same. No hassles or haggles! He went out of his way in all that he did to listen to what I wanted and to provide excellent customer service. I would and will recommend ALM and specifically Tree for all those looking for a new CAR! Tree, THANK YOU so much for your BLUF approach. Tree got me into the CAR I wanted for just under the price I was looking to spend. Great customer service and experience. If I wasn't moving shortly, I would go back for future car buying needs! More

Great customer service Tree did an outstanding job helping me find the perfect truck & getting it into my price range. He’s was very friendly, treated me as family. Will be Tree did an outstanding job helping me find the perfect truck & getting it into my price range. He’s was very friendly, treated me as family. Will be buying my next car from him More

Great Experience My name is Matthew. This was my first time buying a car from a dealer. I had been gone doing military training for six months and when I got back a de My name is Matthew. This was my first time buying a car from a dealer. I had been gone doing military training for six months and when I got back a decided my Jeep needed a replacement ready as it has 260,000 even though it is still going strong. Oscar made this a great buying experience and was very friendly. Helped me test drive and get into the car I wanted. It did take a while doing all the paperwork, but in the end was worth it. Defiently a dealer I will likely be returning to when I'm ready for my next ride. More

DO NOT HONOR THEIR PROMISES I bought a Lincoln MKZ 2015 from ALM on April 11, 2018. The sales representative Dre was the one who initiated and handled the beginning purchase of t I bought a Lincoln MKZ 2015 from ALM on April 11, 2018. The sales representative Dre was the one who initiated and handled the beginning purchase of the vehicle. While handling the finance end of the deal the car was sent to be detailed. I was promised by "Dre" to be out of the dealership in 30 minutes to 1 hour. One hour turns into 2+ hours. From this point everything went in a downhill spiral. The car came back from the detailing department completely filthy. I noticed the passenger car mat was missing & the keyless door entry hadn't been set. The floor mat that Dre tried to replace in the car was not the floor mat that fit the Lincoln MKZ on the passenger side. The other floor mats were the custom mats originally in the car when purchased. I voiced all my concerns prior to leaving the dealership. Dre stated that it is not uncommon for another sales associate to take floor mats out of one car and replace in another car. I was told to come back the next morning at 10am to take care of the issues. When I arrived on Thursday morning the car was sent to the detail department. I was instructed to take the car to Ford to have the keyless door entry reset at Ford. Ford instructed me that the cost was going to be an additional $65 dollars. Back to ALM I go to discuss with the General Manager Keith. Keith spoke with the manager of ALM service department and a time was scheduled to have the keyless door panel set. Again, I asked the General Manager Keith several times about the floor mat that was missing from the car and that was promised to replaced. Keith stated he would speak to Dre and get back with me as to when I would have the floor mat. I have called the dealership multiple times & left several messages for Keith to call me back. I was told today 04.25.2018 after message #4 he was too busy dealing with the dealership to assist me from the sales associate Ramon/Rico. I asked about all the other messages left and was told the General Sales Manager Keith has been busy. All I am wanting is the floor mat that I was promised when I left the dealership on 04.11.2018. After reading the reviews on the several different sites this is an ongoing issue with this dealership. ALM makes promises to their customers that they don’t honor. More

Best vehicle purchase ever! I had been searching for several weeks for a fourth generation Ram 3500 with a 6 speed straight shift and the interior package that I wanted and I fin I had been searching for several weeks for a fourth generation Ram 3500 with a 6 speed straight shift and the interior package that I wanted and I finally found one online at ALM. It was near closing time but I immediately pick up the phone and mr Oscar picked it up on the other end. When he said that it was still available we talked over the numbers and it was right where I wanted it to be. My only problem was I’m 5 hours away at the very top of Alabama working 6/12s so my only day to come in was Sunday. Mr Oscar let me throw some $$ down over the phone to hold this truck for me untill I could come in 4 days later. When I arrived that Sunday the truck was exactly the way it was advertised in near perfect condition! Over the years I have bought several used and new vehicles and this was by far the best car buying experience I have ever had! We will do business with Mr Oscar again in the future for sure! More

Great Customer Service Oscar Bryant made my car buying experience the absolute best ever. He is personable, willing to help and goes the extra mile to accommodate his cust Oscar Bryant made my car buying experience the absolute best ever. He is personable, willing to help and goes the extra mile to accommodate his customers. Oscar made my trip from Chicago to ALM in Kennesaw Ga. well worth it. More