ALM Kennesaw

Best Car Buying Experience EVER!!! Deandre "Tree" Ogletree was on POINT! I needed to close this deal Fast! Tree was able to get the ball rolling with limited information over the phon Deandre "Tree" Ogletree was on POINT! I needed to close this deal Fast! Tree was able to get the ball rolling with limited information over the phone. I arrived at the dealership on one of the worst snow days of the season. All of the vehicles were covered with snow. I said to myself "there is no way this will get done today!" Tree came out introduced himself, had already cleared the vehicle of snow, warmed it up, and was ready for me to take it for a test drive! I arrived at the dealership a little after 6 pm and was out of the door in my Acura @ 8 pm sharp! The Finance Manager, Chris Auguste, worked, what I believe, to be, the best deal for my situation. Tree even contacted my insurance company to get everything transferred to my new vehicle before I left the lot (1 less thing for me to do). This is my 6th vehicle purchase and I must say the best buying experience of them all! I'm loving my Acura and will definitely return when I'm ready to get back into a Lexus! More

great experience Virlyn, the sales associate, and Chris, who took care of the financial side of our transaction were both great. They really took the time to help work Virlyn, the sales associate, and Chris, who took care of the financial side of our transaction were both great. They really took the time to help work within my budget. Thanks More

Oscar is the man! Came in looking for a good truck at a great price and Oscar made it happen. 5 star service without a doubt. Glen, the finance manager, even got me a b Came in looking for a good truck at a great price and Oscar made it happen. 5 star service without a doubt. Glen, the finance manager, even got me a better interest rate than the one I walked in with. More

Great experience Michael K was easy to work with, friendly and knowledgeable. He jumped in and helped when Rico, my original salesperson was with another customer. T Michael K was easy to work with, friendly and knowledgeable. He jumped in and helped when Rico, my original salesperson was with another customer. Together, they got me squared away. I would recommend the dealership to others. More

Great experience buying from ALM Kennesaw I had a great experience purchasing a 2006 Honda Accord from Oscar at ALM Kennesaw. They worked with me on every step of the process. They were flexib I had a great experience purchasing a 2006 Honda Accord from Oscar at ALM Kennesaw. They worked with me on every step of the process. They were flexible and helped tremendously. They spent extra time cleaning the car and doing some extra service to it before I took it. Would definitely recommend them to anyone else. More

Great people. Friendly atmosphere Brandon was a pleasure to work with. I received a great deal on the vehicle that I purchased. I would highly recommend this dealership for your car Brandon was a pleasure to work with. I received a great deal on the vehicle that I purchased. I would highly recommend this dealership for your car needs. More

My experience with ALM Kennesaw Because I'm a retired sales manager from auto business, my experience with ALM & my approach was unusual I suppose. I had made a previous purchase (a Because I'm a retired sales manager from auto business, my experience with ALM & my approach was unusual I suppose. I had made a previous purchase (actually trade) from ALM MALL location dealing strictly with a manager. Both times I immediately requested to talk with a manager. This experience involved a BMW convertible I had seen on cars.com and was a straight sale. I guess it was Oscar who answered the phone but I didn't have any real experience with him til pickup/delivery time. The first manager I got a hold of was Don. I identified myself as a former sales manager and a former ALM customer who was out of state, therefore no sales tax, and I was offering an "out the door price" of just under the ad price. Don said it would take about $800 more including some "out of state registration fee" that I still say doesn't exist ....plus a $599 doc fee. After jockeying somewhat Don reduced price, but still was not "hearing" doc fee was not appropriate. Charging it from a customer answering ad which does not disclose it is illegal.... False advertising... Don told me later he knew Autotrader.com ad had a disclaimer about doc fee, Cars.com did not. I saw we weren't accomplishing anything so I ended the call. I called next day and asked who was mgr on duty.... I wanted somebody other than Don. I won't say much about this part of my experience other than I ended up with Keith who proved himself in short order to be a first class egotistical jerk. I just forgot about it. While surfing Cars.com a few days later, I saw the car reduced $240. I called back and asked for Don. (He remembered me). I told him I'd buy the car if he would comply with the law and not ad the undisclosed doc fee to the ad price. He at least was nice and said he would see what he could do. He came back with an out the door price which was well above the ad price saying main reason it had to stay that high was the "out of state registration fee" which I still say doesn't exist. ALM is NOT going to register car for me. They're going to send me a title and I will go register it myself including a pot full of Tennessee tax. Although the price was too high, I decided to live with it and make the purchase. I had already removed cash from bank and asked Don for assurance of both the car being marked sold and for some written proof we had an agreement. This is where Oscar came into the picture. Don had him call me and ask how I would want them to send a purchase agreement. Oscar was extremely nice and texted me the document soon after I decided on texting it. He told me just to let him know when I'd be there, that he'd have the car clean and full of gas...to just ask for him when I got there. Shortly after I got there Oscar almost gave me a heart attack when I went to the garage area to start a test drive. He had filled up a 4dr sedan instead of the convertible I was buying (both 2011 bmw). Needless to say, I thought the worst, like what the xxxx is going on here? Am I on a three hour from home wild goose chase? I don't know how Oscar made this mistake, but he sincerely apologized and quickly found the right car which he did fill up before I left. We ended up with a good laugh about the mixup. I kidded Oscar about almost causing a heart attack.. After the drive, we settled in at Oscar's desk where we got all the paperwork done, which he handled most professionally. Don came over and we had a nice meeting and shared a few laughs. I really like both Don and Oscar... 2 nice guys ! Oscar has followed up by phone to see if I had a good trip home and if I was happy with the car. He followed up with another phone call today and asked me to take this survey. He is deserving of good marks. (Remember I'm a retired sales manager and know a good salesman when I see one) More

Helpful 1 Service was top notch. Saj was very courteous and helpful. He was very prompt and professional. Our sale went very smooth and we will most definitely Service was top notch. Saj was very courteous and helpful. He was very prompt and professional. Our sale went very smooth and we will most definitely be repeat customers. More

Great experience Brandon Smith was very thorough in our buying experience and was very friendly. I would highly recommend this dealership. Overal great customer servic Brandon Smith was very thorough in our buying experience and was very friendly. I would highly recommend this dealership. Overal great customer service and vehicles. More

A Pleasant Experience A pleasant experience for a task many people dread, buying a previously owned vehicle. I had targeted the car i ourchasef, a Lexus convertible, bef A pleasant experience for a task many people dread, buying a previously owned vehicle. I had targeted the car i ourchasef, a Lexus convertible, before coming to the dealership. My salesman, Tree, was very helpful and knowledgeable in showing me the car. At no time did I feel pressured into making a quick purchase decision or felt like being switched to another vehicle. Tree and Sarah arranged for me to take my car to my mechanic for his opinion, which which came back as in excellent condition. After some no pressure negotiation, I had my car. Thank you, Tree, And Thanks to Sarah her first days on the job and her first car sold. Good Luck. Job well done.by the entire ALM staff. More