ALM Kennesaw

Great people. Friendly atmosphere Brandon was a pleasure to work with. I received a great deal on the vehicle that I purchased. I would highly recommend this dealership for your car Brandon was a pleasure to work with. I received a great deal on the vehicle that I purchased. I would highly recommend this dealership for your car needs. More

My experience with ALM Kennesaw Because I'm a retired sales manager from auto business, my experience with ALM & my approach was unusual I suppose. I had made a previous purchase (a Because I'm a retired sales manager from auto business, my experience with ALM & my approach was unusual I suppose. I had made a previous purchase (actually trade) from ALM MALL location dealing strictly with a manager. Both times I immediately requested to talk with a manager. This experience involved a BMW convertible I had seen on cars.com and was a straight sale. I guess it was Oscar who answered the phone but I didn't have any real experience with him til pickup/delivery time. The first manager I got a hold of was Don. I identified myself as a former sales manager and a former ALM customer who was out of state, therefore no sales tax, and I was offering an "out the door price" of just under the ad price. Don said it would take about $800 more including some "out of state registration fee" that I still say doesn't exist ....plus a $599 doc fee. After jockeying somewhat Don reduced price, but still was not "hearing" doc fee was not appropriate. Charging it from a customer answering ad which does not disclose it is illegal.... False advertising... Don told me later he knew Autotrader.com ad had a disclaimer about doc fee, Cars.com did not. I saw we weren't accomplishing anything so I ended the call. I called next day and asked who was mgr on duty.... I wanted somebody other than Don. I won't say much about this part of my experience other than I ended up with Keith who proved himself in short order to be a first class egotistical jerk. I just forgot about it. While surfing Cars.com a few days later, I saw the car reduced $240. I called back and asked for Don. (He remembered me). I told him I'd buy the car if he would comply with the law and not ad the undisclosed doc fee to the ad price. He at least was nice and said he would see what he could do. He came back with an out the door price which was well above the ad price saying main reason it had to stay that high was the "out of state registration fee" which I still say doesn't exist. ALM is NOT going to register car for me. They're going to send me a title and I will go register it myself including a pot full of Tennessee tax. Although the price was too high, I decided to live with it and make the purchase. I had already removed cash from bank and asked Don for assurance of both the car being marked sold and for some written proof we had an agreement. This is where Oscar came into the picture. Don had him call me and ask how I would want them to send a purchase agreement. Oscar was extremely nice and texted me the document soon after I decided on texting it. He told me just to let him know when I'd be there, that he'd have the car clean and full of gas...to just ask for him when I got there. Shortly after I got there Oscar almost gave me a heart attack when I went to the garage area to start a test drive. He had filled up a 4dr sedan instead of the convertible I was buying (both 2011 bmw). Needless to say, I thought the worst, like what the xxxx is going on here? Am I on a three hour from home wild goose chase? I don't know how Oscar made this mistake, but he sincerely apologized and quickly found the right car which he did fill up before I left. We ended up with a good laugh about the mixup. I kidded Oscar about almost causing a heart attack.. After the drive, we settled in at Oscar's desk where we got all the paperwork done, which he handled most professionally. Don came over and we had a nice meeting and shared a few laughs. I really like both Don and Oscar... 2 nice guys ! Oscar has followed up by phone to see if I had a good trip home and if I was happy with the car. He followed up with another phone call today and asked me to take this survey. He is deserving of good marks. (Remember I'm a retired sales manager and know a good salesman when I see one) More

Helpful 1 Service was top notch. Saj was very courteous and helpful. He was very prompt and professional. Our sale went very smooth and we will most definitely Service was top notch. Saj was very courteous and helpful. He was very prompt and professional. Our sale went very smooth and we will most definitely be repeat customers. More

Great experience Brandon Smith was very thorough in our buying experience and was very friendly. I would highly recommend this dealership. Overal great customer servic Brandon Smith was very thorough in our buying experience and was very friendly. I would highly recommend this dealership. Overal great customer service and vehicles. More

A Pleasant Experience A pleasant experience for a task many people dread, buying a previously owned vehicle. I had targeted the car i ourchasef, a Lexus convertible, bef A pleasant experience for a task many people dread, buying a previously owned vehicle. I had targeted the car i ourchasef, a Lexus convertible, before coming to the dealership. My salesman, Tree, was very helpful and knowledgeable in showing me the car. At no time did I feel pressured into making a quick purchase decision or felt like being switched to another vehicle. Tree and Sarah arranged for me to take my car to my mechanic for his opinion, which which came back as in excellent condition. After some no pressure negotiation, I had my car. Thank you, Tree, And Thanks to Sarah her first days on the job and her first car sold. Good Luck. Job well done.by the entire ALM staff. More

Infiniti owner After 12 months of searching for a car, I've finally purchased my first luxury vehicle. I am now a proud owner with all the premium features I wanted After 12 months of searching for a car, I've finally purchased my first luxury vehicle. I am now a proud owner with all the premium features I wanted of a 2014 Q50 Infiniti. More

Unethical shady dealership After driving 3.5 hrs from Knoxville TN with my wife and two kids I was notified they sold the vehicle 15 minutes before I got there! Settled on price After driving 3.5 hrs from Knoxville TN with my wife and two kids I was notified they sold the vehicle 15 minutes before I got there! Settled on price and Did finance paperwork the previous day and was told there was a hold sticker on vehicle for me to arrive the next day to inspect and sign on dotted line. Oscar and general manager have absolutely no integrity! Can’t imagine what it would have been like if I actually bought the car and had a problem with it. More

The BEST car buying experience EVER!! Ask for Oscar and Glen I’ve always dreaded the car buying process so when my car was totaled in November the thought of having to go through the process of buying another ca I’ve always dreaded the car buying process so when my car was totaled in November the thought of having to go through the process of buying another car became beyond stressful. Visiting several dealerships to test drive cars confirmed why I hate the process until I visited ALM Kennesaw. Oscar Bryant is the BEST Salesperson I have ever come across. His professionalism is impeccable! His in depth product knowledge about the vehicle helped me to feel confident in the choice that I was making. I did not feel forced or coerced but educated even more so than when I came into the dealership. His follow up skills made me feel like it was not just another sale to him but that he is a person who actually cares for his customers and their satisfaction with their purchase. Thank you Oscar! And then for the finance/closing piece where I always felt like regardless of my own preparedness the Finance Manager always finds a way to “get you” and you walk out spending more money than anticipated. I didn’t feel that way with Glenn Stevenson. Glenn is another extremely knowledgeable professional who made my closing experience easy and non stressful. Glenn presented my finance options which were within the total price, monthly payment and payoff timeframe that I wanted and still allowed me time to confirm my final decision without any pressure. Glenn reviewed every aspect of my contract and clarified any questions I asked. I never really understood the need for Gap insurance but Glenn provided the best and most concise benefit for getting it; and I did. Thank you Glenn! Overall, with Oscar and Glenn this was by far THE BEST car buying experience I have EVER had. Both gentlemen are top notch in their craft/profession! I have already recommended both of them to family and friends who are thinking about a car purchase. ALM and especially ALM Kennesaw, Oscar Bryant and Glenn Stevenson are diamonds in your organization! I absolutely love my Lexus ES 350! Thank you for a great car buying experience. More

Great customer service. Highly recommend. Worked with Brandon at ALM Kennesaw and he was extremely courteous and professional. After speaking on the phone and via email I made the 2.5 hour d Worked with Brandon at ALM Kennesaw and he was extremely courteous and professional. After speaking on the phone and via email I made the 2.5 hour drive to do a deal with him because every step of The way he did exactly what he said he would. Great experience and I would highly recommend this location and well as Brandon for your future buying needs. More