ALM Kennesaw

Great Car Buying Experience! We had been searching for a car for quite some time. We wanted to make sure we got the best deal on a luxury vehicle. ALM immediately answered my emai We had been searching for a car for quite some time. We wanted to make sure we got the best deal on a luxury vehicle. ALM immediately answered my email with questions regarding a car we found online. Oscar answered all our questions and we made an appointment to visit the dealership. On arrival Oscar greeted us and showed us a few options in our price range. We found exactly what we were looking for and got it for a great price! Thank you ALM and especially Oscar. More

Good Experience Great experience, would definitely recommend using them for a purchase. Jim S was great and super helpful. Will definitely come back in the near fut Great experience, would definitely recommend using them for a purchase. Jim S was great and super helpful. Will definitely come back in the near future for my next purchase. More

Purchase of a Pre owned Lincoln MKC Don Zorn was my salesman and was very knowledgeable in the purchase and trade-in of my vehicle. Don was always on top of anything that was needed to Don Zorn was my salesman and was very knowledgeable in the purchase and trade-in of my vehicle. Don was always on top of anything that was needed to be done to my car to make it ready for me to drive off the lot. The service dept. could use a little help with their end in prepping cars for delivery and not have customers wait for ove two (2) hours. Don on the other hand was right there on the spot trying to get them to make my car the priority it should have been while he was also dealing with another customer at the time. Done did everything he could to make this deal go smooth and I appreciate all his hard work and effort he put into this deal. Thank you very very Don Zorn and ALM. Stephenie Nixon More

High expectations paid off! My husband and I had been searching for a white Tahoe for a while and it seemed like we were searching for a unicorn. Finally, we found one at ALM Ken My husband and I had been searching for a white Tahoe for a while and it seemed like we were searching for a unicorn. Finally, we found one at ALM Kennesaw. So one a rainy Thursday, we set out to go check it out. We were promptly greeted by Oskar Bryant who was happy to stand out in the rain and take us on a test drive in the heart of a monsoon. Unfortunatly due to having to work I couldn't make it back up until that Saturday to take care of business. Oskar was happy to have the car pulled off the lot with a big SOLD sign in the window until I could return to finalize the purchase. Even on a busy Saturday he made sure that we were fed some pizza while we waited and returned constantly to keep us updated on the process or just to crack a few jokes! Could not be more pleased with the process and everyone we came into contact with was more than pleasant. Oskar made the effort to make sure I could make it to work on time in my pretty Tahoe. Thank you Oskar and the ALM team for making my high expectations a reality!! More

RUN THE OTHER WAY!! ALM KENNESAW IS HORRIBLE with Shady business practices! I financed a 2014 CLA 250 Benz from them in March 2017, 6 DAYS LATER ended up having to take i ALM KENNESAW IS HORRIBLE with Shady business practices! I financed a 2014 CLA 250 Benz from them in March 2017, 6 DAYS LATER ended up having to take it to the MB dealership and found out there was more wrong with it than I thought. ALM claims to have done a full inspection on it prior to displaying it for purchase... hmmm LIES! I tried to speak to ALM Kennesaw about my car , even went up there in person, but was pissed off by how unconcerned and uncaring the staff was. My original salesperson was on vacation. I felt as though I was brushed off because I was a woman. At any rate, I ended up buying a 2016 C300 Benz from the MB dealership itself and got a better warranty and a MUCH BETTER car!! The worst part of the experience was trying to get the $5,000 back from the warranty and GAP (since MB had already paid off our original loan with ALM). The finance guy, TOM P., straight up LIED to my face and told me that the check would go to the bank. I was not entitled to any of the money back for the warranty or GAP insurance ! Contrary to his LIE, the bank, warranty and GAP insurance companies, MB dealership, ALM coporate office, and my ALM salesperson all agreed I WAS entitled to the warranty and GAP insurance refund!! He was just trying to get paid! I went through hoops and bounds to get my money back with all the lies and back and forth.. but in the end, I prevailed and ALM corporate office wrote me my $5000 check!!!! I don't like writing negative reviews but they deserve it for how I was treated and from the looks of it how everyone else has been treated!!! The only person who ever apologized was my salesperson.. and he wasn't the real problem. This was the WORST car buying experience I have EVER had! What infuriates me most is when someone (TOM) lies with a straight face, and for that reason I will NEVER recommend anyone to trust ALM Kennesaw. SHADY, LIES, MISREPRESENTED CARS -- I could go on and on. They need to be reported to BBB. My advice.. go straight to the luxury dealership!! Quality and customer service means everything!!! P.S. ALM owner, please don't send me a meaningless response to this review. Apparently you are not doing anything to rectify the issues your customers are bringing forth (judging by all the negative reviews). I pray you find better staff to represent your business! More

Awesome Customer Service Great experience. I would recommend him to anyone. I should have asked them to fill my tank up though. Oscar was a great help considered I would have Great experience. I would recommend him to anyone. I should have asked them to fill my tank up though. Oscar was a great help considered I would have had to ride the bus to do everything I needed to complete the deal. More

A concerning experience redeemed. My husband bought a truck roughly 3 weeks ago here, and Oscar was his sales person. We were initially very happy with the vehicle until we discovered My husband bought a truck roughly 3 weeks ago here, and Oscar was his sales person. We were initially very happy with the vehicle until we discovered that the truck had some issues. Needless to say, we were lucky my husband bought the warranty because it was a total of almost $1,000k in parts and labor that had to be fixed at our local dealership since we live 4 hours away. I initially spoke with Oscar when we discovered we needed repairs. My husband listened in on the conversation in which Oscar seemed to blame the local Toyota dealership for possibly 'upselling us' and creating issues that weren't necessary. He continued to talk over me and tell me a story about how his wife went in to get maintenance and they tried to sell her brakes. This had nothing to do with my situation, and truly left me discouraged because he just seemed to be talking me in circles. This morning I spoke with Brendan Prickett who works in Service and he was the saving grace for this dealership in my opinion. Brendan reassured me that they understood my concerns and issues. He let me know that the proper steps would be taken and truly made me feel like an appreciated customer. We had a nice conversation about my concerns and how he is willing to help. I would definitely work with Brendan again. More

Exceptional We knew exactly the vehicle we wanted when we came in. Oscar jumped right in it and pulled it in the shade for us to take a closer look. He is very pe We knew exactly the vehicle we wanted when we came in. Oscar jumped right in it and pulled it in the shade for us to take a closer look. He is very personable, patient, kind and knowledgeable. Everything we requested was considered and agreed very fairly. The communication was great and Oscar was sure to always be quick, thourough alassy with a smile . Superb rating! Thank you for a great experience! More

Don't make the same mistake When I first bought a car from ALM kennesaw they were great and I came to this site to give them 5 stars and I will never rate someone so quickly ever When I first bought a car from ALM kennesaw they were great and I came to this site to give them 5 stars and I will never rate someone so quickly ever again. They promised me several times that they would send me copies of all the paper work and never did. I kept asking Don to send them and he kept telling me he would and never did, I bought the car at the end of December 2016 so it's been awhile. Even the manager promised to send me copies of all the paperwork and never did! If you say you're going to do something then do it. Do not go here, they bend over backwards to sell you a car but after that, they cut you off. More

Great Service Oscar helped is find the car that was right for our son, He engaged in conversation with my son on his future and truely seemed interested. He staye Oscar helped is find the car that was right for our son, He engaged in conversation with my son on his future and truely seemed interested. He stayed with us through the whole process and made sure we were happy with every aspect of our deal. I would recommend ALM to everyone. More