ALM Kia South

Great person! Help me solve my problem and got my car fixed! Wonderful attitude. She made feel comfortable. I appreciate great customer service! Thank you fixed! Wonderful attitude. She made feel comfortable. I appreciate great customer service! Thank you More

I scheduled a service appointment for 8 AM. I arrived and was checked in after about 10 minutes. I told the service rep I plan to wait and she said that was fine and pointed me towards the waiting room. Two was checked in after about 10 minutes. I told the service rep I plan to wait and she said that was fine and pointed me towards the waiting room. Two hours later I went to check on my vehicle and was told that the service I was having with a typical three or four hour service(90k mile). Was so upset because I was not told that when I called and scheduled the appointment nor when I checked in for my appointment that morning. If I had known, I certainly would not have chosen to sit and wait. The service itself was fine, the people were polite, but there was no reason the length of that appointment was not communicated to me in advance or at my arrival. I’ve used this dealership for quite a while and have not had any problems so I hesitated to leave this review. I just want to make sure this type of information is better communicated to your customers at check-in. More

I love my Vehicle.. Low on miles! Check engine light still off! And Rihanna was the best! I was in and out! I’m so overjoyed! still off! And Rihanna was the best! I was in and out! I’m so overjoyed! More

great GREAT customer service in and out in no time and thanks for one of the service techs whitehead for helping me with a problem i didn't understand looking forward to come back for next service. thanks for one of the service techs whitehead for helping me with a problem i didn't understand looking forward to come back for next service. More

Kevin Elder was amazing. He is very patient and helped me figure out which car I should get. The paperwork process was quick and easy. Tim “The Improvement Guy” Allen made the whole process even better and g figure out which car I should get. The paperwork process was quick and easy. Tim “The Improvement Guy” Allen made the whole process even better and gave me the best deal I have ever had and heard of for my car payments and made sure I walked away with my car being fully covered for almost any situation. The best part is, I ended up driving away in my new car that day. I definitely recommend going to ALM Kia South. More

Gervin my salesman was fantastic! He’s very patient, and always kept a smile on his face. I love my Yoti . Will send my friends to see him always kept a smile on his face. I love my Yoti . Will send my friends to see him More

The Service dept. was excellent. The staff was professional courteous & knowledgeable as well. The charges were reasonable and fair for the services that I needed. professional courteous & knowledgeable as well. The charges were reasonable and fair for the services that I needed. More

Rianna was most helpful with our most recent purchase of a 2019 Nissan Rogue. She was outgoing, deliberate, and professional in every way. We would definitely buy again from ALM Kia South a 2019 Nissan Rogue. She was outgoing, deliberate, and professional in every way. We would definitely buy again from ALM Kia South More

I thought the process at ALM would be easy and quick. But the lack of customer service truly put a dampener on the entire process. I bought the car on a SUN. Went back to pick it up at the scheduled time; 1P the lack of customer service truly put a dampener on the entire process. I bought the car on a SUN. Went back to pick it up at the scheduled time; 1PM the next Day (MON). However the car was not ready, because the salesman had taken the keys home with him SUN night, and did not come back to work until after lunch. So we had to WAIT 4 and a half HOURS to get our new car. During that 4 Hour wait we only saw the salesperson ONCE, and had to go to the Manger every few hours and beg for an update. They also owed us another key, which was NOT ready on MON either. So it was scheduled to be made 2 days later at 11:00 AM on WED. But the locksmith did not show up until 11:55 (almost an hour late). My Fiancé waited another 4 HOURS, only to be told that they were unable to successfully program the key, and she would have to come back AGAIN to try another time. So we WASTED AN ENTIRE DAY (8 HOURS) PLUS 2 MORE WASTED ROUNDTRIPS TO THIS DEALERSHIP. We are ASTONISHED at the lack of attention given to paying Customers that just spent $45,000 on a car. If I had not ALREADY signed the paperwork, and paid $3,000 down in CASH on SUN night, I would have walked out of this dealership on MON, and they would have lost this sale completely. We FINALLY have everything that they owed us almost TWO WEEKS after we purchased this car. We will NEVER return to this Dealership again, and advise you to stay away also!!! More

Kelvin was great!! He went over and beyond to make sure my experience at ALM was great! I’ll def return back! Thank you so much! my experience at ALM was great! I’ll def return back! Thank you so much! More