ALM Kia South

Unprofessional behavior I made a deposit for Infiniti QX60 and ALM canceled my deal today without any notification. Now, I am stuck with a loan and a check of $26500 on the I made a deposit for Infiniti QX60 and ALM canceled my deal today without any notification. Now, I am stuck with a loan and a check of $26500 on the name of the dealership. I don't know what to do with it. Not only if affected my credit score but also peace of mind. To give more context, last week I visited to get the delivery but there was some maintenance work pending on the car. Therefore, in the meantime I applied for a loan with my lender. Lender wanted some additional documents from the dealership which only got ~3 days back. I immediately submitted those docs to lender and got the check of the full amount from the bank yesterday, within 24 hours after submitting the docs. I immediately sent the copy of the check to my sales person yesterday and things were looking good till today morning. I was ready to visit dealership today and deposit the check. Around noon, I heard a surprise that my vehicle is sold and my deposit will be returned. I never got any notification regarding this, before today noon. I think it's completely unfair the way ALM did this to me. Now, I don't know what to do with the check because it's in the name of ALM. More

I would not nor would I recommend this car dealership to anyone, miscommunication between myself, salesman and finance person at the dealership. Horrible experience, not pleased. anyone, miscommunication between myself, salesman and finance person at the dealership. Horrible experience, not pleased. More

I was please for the most part of my experience. Until I recieved my car and the sales person had advised me I would recieve two sets of keys and he only provided one set of keys. Also communications afterw recieved my car and the sales person had advised me I would recieve two sets of keys and he only provided one set of keys. Also communications afterwards with an I owe you was not followed through. I had to return two times to get the hub cap redone and waited over hour and half before anyone informing me that the person wasn't there. I felt they should've had two sets of keys for a 2020 Kia. More

Our experience with Kia was a great one!! Never felt pressured by the salesman which was huge for me! Mr. Rieves was very friendly and accommodating. Thank you Benjamin for your friendship, expertise, a pressured by the salesman which was huge for me! Mr. Rieves was very friendly and accommodating. Thank you Benjamin for your friendship, expertise, and patience!! More

I got my oil change done here and the were quick. Excellent service and great customer service. I will definitely recommend and will be returning for future services Excellent service and great customer service. I will definitely recommend and will be returning for future services More

Erika was very professional and knowledgeable. Got me right into the car I wanted. I will definitely recommend seeing her for your car buying needs. right into the car I wanted. I will definitely recommend seeing her for your car buying needs. More

BY FAR THE WORST SERVICE AND CAR BUYING EXPERIENCE EVER I've never dealt with a service center like this one and I don't mean that in a good way. My very first visit was for an issue I noticed with the car I've never dealt with a service center like this one and I don't mean that in a good way. My very first visit was for an issue I noticed with the car the day I purchased it. I'm not even a mechanic, but I already knew where the problem was coming from. It took those guys over 4 hours to tell me a bracket was loose on my exhaust; that's not even the real issue though. After taking 4+ hours to tell me something that simple, I was told they needed to order the part and to come back the following week. They didn't say we'll order the part and call you when the part arrives, they said to just come back next week. They didn't make an appointment or anything. So I came back next week as instructed and when I arrive I was told the part was there, but they didn't have enough mechanics on hand to get to my car that day. The guy said they would call me and tell me when to bring my vehicle back, but of course no one ever called me. I had to go and pay out of pocket and get the simple repair done myself. Mind you, I purchased a warranty contract from the dealership that was suppose to cover something that simple. To my surprise one of the guys told me that although I purchased a warranty contract from the dealership, there were some things they weren't even allowed to repair on my vehicle. In all, I found all of this to be very unprofessional a waste of my time. Driving 35 minutes to be told we're short on staff and we can't fix your car today even though they never gave me an exact date to come back is just horrible. I could go on for days about how unprofessional the salesman was, but since I'm short on time I'll keep it short. Let's just say that the salesman was a complete jerk until he realized I was going to actually purchase a vehicle. The sad part is he even admitted to it at the end. I tried holding a conversation with him while waiting and he completely wasn't interested in doing that, but once I started signing the paperwork his entire mood changed and all of a sudden he wanted to talk. The test drive was the dullest test drive I've ever done; complete and total awkward silence. I can assure you that I will NEVER consider ALM when I purchase another vehicle and I will NEVER refer anyone to them. More

Great Dealership. Employees are nice welcoming & very helpful! Questions about the Final price of the car was never really clear. & I never saw the car that I initially came in to see. Overall I enjoyed helpful! Questions about the Final price of the car was never really clear. & I never saw the car that I initially came in to see. Overall I enjoyed my Experience. More

New car purchase Everything went smooth. My sales rep and finance rep were very helpful. I would recommend this dealership to friends and family. Thank you very much Everything went smooth. My sales rep and finance rep were very helpful. I would recommend this dealership to friends and family. Thank you very much More

Ben is a great guy. He helped me with all bells and whistles. He was very friendly and helpful. I would recommend ALM Kia to anyone buying a vehicle. I love my Optima. whistles. He was very friendly and helpful. I would recommend ALM Kia to anyone buying a vehicle. I love my Optima. More