ALM Kia South

Updated review I wanted to come back and update my review but decided to delete it. I still have a long ways to go with Alm Union city and I’m hoping I do not have t I wanted to come back and update my review but decided to delete it. I still have a long ways to go with Alm Union city and I’m hoping I do not have to come back with another one of that kind. I must say the service I received from Keneil was excellent. I ran into a couple of mishaps but Alm Kia South, corrected it without hesitation. Thank you Alm for standing behind your word and restoring my belief in you all. I would recommend anyone that is looking to purchase another car, see Alm Kia Union City. They ROCK!!! More

Great salesman. We came to the dealership knowing exactly which car we wanted. We went on the test drive, and he made a process as smooth as possible. We had a couple of small issues, but Dennis was very pat which car we wanted. We went on the test drive, and he made a process as smooth as possible. We had a couple of small issues, but Dennis was very patient. I would recommend anyone to purchase a car from Dennis. More

Hunter was extremely professional and was concerned about my needs for my car. He went above and beyond to get the part that was needed for my vehicle. I look forward to working with Hunter again due to his my needs for my car. He went above and beyond to get the part that was needed for my vehicle. I look forward to working with Hunter again due to his knowledge, concern, and top of the line customer service. Good job for hiring Hunter at this location. He is a great asset to the company. More

Vehicle Purchase for Wife This vehicle purchase was a decision made due to the increase in our family. We currently have 3 kids all under the age of 6 and we needed additional This vehicle purchase was a decision made due to the increase in our family. We currently have 3 kids all under the age of 6 and we needed additional space. I wanted to get the wife a nice vehicle with room but still had some nice styling as well. We saw a 2016 infiniti online at this dealership and I contacted them to inquire. The vehicle was available and I informed the salesperson that I was from Alabama and was about a 130 or so miles away and that I wanted to make sure that we had an agreement on what I was ok with on spending on the vehicle. The sales person contacted the manager and we agreed. on a price. I headed down there that day with wife and kids in tow. When we arrived we met with the salesperson to go look at the vehicle. The vehicle was in great condition and we were willing to purchase it. Fast forward through some frustrating occurrences that made our buying experience rather stressful I have to say that they had an exceptional sales person Tyrone Duncan who stepped in and assisted us and made sure that every issue that we had got addressed. The other salesperson was not rude but seemed rather inexperienced. This made matters worse as we had to drive over 2 hours to make this purchase. Mr. Duncan was absolutely amazing. The dealership apologized and made everything ok as well. I would definitely recommended them. Make sure you ask for Tyrone Duncan.... More

I am not sure what others have experienced but I am not impressed so far with ALM’s Service Department. I can’t even get the Service Department to send me a book and I have a new car! The Sales department impressed so far with ALM’s Service Department. I can’t even get the Service Department to send me a book and I have a new car! The Sales department is the only reason whyI gave it a 3 out of 5- they get a 5 Star rating. More

Rodney Wright was AMAZING! He made my car buying experience so smooth, and he was not annoying like most car sales man. He let me decide what I wanted, made the right negotiations for me and I have experience so smooth, and he was not annoying like most car sales man. He let me decide what I wanted, made the right negotiations for me and I have absolutely NO COMPLAINTS! Thanks so much Rodney for your amazing customer service. If you’re looking for Kia go to Rodney... he won’t lead you the wrong way! More

Experience while purchasing my vehicle was really good but since then it's been really horrible. Vehicle didn't have rear seat headrests so I was given a we owe form and they were going to order a set and but since then it's been really horrible. Vehicle didn't have rear seat headrests so I was given a we owe form and they were going to order a set and keep me informed as to when they would arrive. It's been close to a month now and have not heard from anyone or been able to reach anyone who could give me an update. I have left several messages for my salesman and the floor manager and neither has returned any if my calls. So my overall experience is a D- More

Not good at all the customers service sucks. Nice truck though. Very nonchalant lot of sitting around yall have nice cars just not good attentive people though. Very nonchalant lot of sitting around yall have nice cars just not good attentive people More

Ben was fantastic. But the Finance Manager was very shady. He changed the monthly payments without telling us about it, even though we had agreed with Ben on $489/mo for 75 months. Also we expected th shady. He changed the monthly payments without telling us about it, even though we had agreed with Ben on $489/mo for 75 months. Also we expected the first payment would be due in 45 days. But it was changed to 30 days and the Finance Manager also didn’t tell us about that until after the paperwork was signed. And he never pointed it out as we were signing. Just very very shady business practice. More

Didn’t appreciate the way the manger handled my service.I had a coupon that he never bothered to take time to look at or honor, had a coupon that he never bothered to take time to look at or honor, More