ALM Kia South

Great customer service It was great customer service and such a speedy response time. Ms.Tanya really did her best to get me in and out in a timely fashion It was great customer service and such a speedy response time. Ms.Tanya really did her best to get me in and out in a timely fashion More

I really appreciate the team at Kia I was very satisfied I really appreciate the team at Kia I was very satisfied everyone was awesome and I’ll be back when I need a new car and I will refer all my friends I really appreciate the team at Kia I was very satisfied everyone was awesome and I’ll be back when I need a new car and I will refer all my friends and family! More

New Car purchase I purchased a 2019 Kia Forte Ex. My salesman was Wesley Lawton. He was very informative, patient, prompt & punctual. He cared most importantly in rega I purchased a 2019 Kia Forte Ex. My salesman was Wesley Lawton. He was very informative, patient, prompt & punctual. He cared most importantly in regards to my price point, preferences & style. He answered all my questions & provided me with an exceptional car buying experience. From the beginning of greeting, offering water or coffee, to walking us out the door at the end. He was awesome. He worked the best deal & I was overly satisfied. Please ask for Wesley Lawson. He also got me in & out within 2 hrs More

Service Would not recommend the service department until they get a new manager. I scheduled appointments and they changed each appointment, never called to Would not recommend the service department until they get a new manager. I scheduled appointments and they changed each appointment, never called to rescheduled, but made the trip up there and then they rescheduled. Which was not convenient to my schedule. Never received paperwork on service, alignment, door latch replacement, wiper blades and they got grease all over my vehicle each time it was taken into the service department. Also said they completed a recall part that was not completed.. Employee's standing around when dropping vehicle off in the morning instead of helping customers. Can't get a manager or regional manager to return your call. TERRIBLE SERVICE!!! Need a lot of improvement in the service department. Would not recommend. Definitely terrible service in the service department and lost my business. They cannot keep service technicians. More

Take Care of a Customer My appt started out to be a bad one. I met with sales person not knowing I was speaking with a Suprrvisor. I was been explain if certain issues that My appt started out to be a bad one. I met with sales person not knowing I was speaking with a Suprrvisor. I was been explain if certain issues that needed my attention that should have been explain from the first visit. Supervisor explain took care of me and explain all details to care for my new ride. I'm glad I was able to meet with someone who knows what to do and better prepare me for my next visit. Only thing iam still waiting on is email that I was suppose to receive and haven't recieved yet in reference list of services of what needs to be taken care of @ certail miles Thanks again ALM kia services Department More

Most of the employee was pleasant to work with Majority of the employees were friendly and was easy to work with and were nice and helpful, especially Steven Friday, he did a lot to help us get wha Majority of the employees were friendly and was easy to work with and were nice and helpful, especially Steven Friday, he did a lot to help us get what we need. He even assisted me when I was having trouble trying to leave the parking lot. He was extremely patient as well. After Steven worked with us to finish the sale Jawson was also very knowledgeable and helpful to answer all our questions related to the car and did everything he cool to get us set up. There was one person I don’t have his name but he had on a black shirt ALM shirt not a red one like the rest. I believe he keep printing the offers and adjustment to Friday. He was mean and accusative. He made me want to walk out immediately and go to another dealer. I had 2 young kids with me, one a newborn, drove 1 hr to get there with some expectation due to previous conversion with another associate there, he show lack of empathy and was rude, pretty much almost out right yelled at me, I was extremely traumatize and upset after dealing with him. Honestly I would’ve immediately walked out if Friday wasn’t trying so hard and was very kind and patient. I also thought it was very unprofessional of how he walked up to Friday to tell him if he mistake very loudly and harshly in front of other people especially the customer, that’s absolutely unnecessary. One thing that perturbed me was the breakdown amounts didn’t match up correctly and was straight up false vs the final document. But I saw the final amount was close to what I asked I didn’t make a big fuss. Basically guy in the black shirt that provide the numbers showed a big discount on the sales price making it seems like he gave me what I want and increase the taxes. But the final amount on the taxes was actually much lower. Of course the paper they originally quoted me they would not keep. I felt that was very dishonest, but I can tell the sales person doesn’t realize that either. I would recommend it sense majority of the other people we worked with were trying to be helpful. But the person that put the amount together on the breakdown needs to be more honest. More

Awesome! The staff is amazing and very friendly! Chris Gant and Tim Allen are the men to see, they’re amazing and very helpful with purchasing a car! The staff is amazing and very friendly! Chris Gant and Tim Allen are the men to see, they’re amazing and very helpful with purchasing a car! More

great service in and out quickly. keep the good work up. great service , was meet at the door with a smile and was given great great service several thing was suggested and taken care off. hat off to alm kia great service , was meet at the door with a smile and was given great great service several thing was suggested and taken care off. hat off to alm kia. More

Pleasant Purchase Experience I worked with Mr. Ralph Clark. He was very personable and worked to help me find the right vehicle. It was a pleasure to work with him. I worked with Mr. Ralph Clark. He was very personable and worked to help me find the right vehicle. It was a pleasure to work with him. More

Never Again!!!!! I dropped my vehicle off to complete recalls and for some maintenance issues. The service department had my car for over a week. I had to initiate sev I dropped my vehicle off to complete recalls and for some maintenance issues. The service department had my car for over a week. I had to initiate several calls to the service department as well as to my warranty department in order to get the issues resolved. I called to speak to my service rep many times and never received a call back or would speak to him and he never had any information. I went to go see what was taking forever and was advised I still had to wait another 2 days to get the parts in. They didn't have a loaner vehicle so I was able to drive my own car. Which i found a scratch on the bumper. Finally once the parts came in it took another 2 days to service the car. I still had to call myself to find out if the service was finished or not. One of the times I called a lady answered the phone, oh it her again, how can I help you Ms. V? I was appalled by the lack of customer service. When I was finally able to get my car they left $40 in my cup holder, I guess it was there way of saying sorry. I drove off the lot and my check engine light came on. I was furious. I wan't not going to take my car back up there to find out why my check engine light me on. After doing some research and checking myself I found they did not reconnect all the parts in my engine. I found something unplugged and plugged it back in and guess what? Check engine light is off. I think this was done intentionally so that I would have to come back. I will never go back to this dealership again.!! More