ALM Kia South

i had a good experience with my Saleman team. The saleman was very helpful to to and what i wanted and the finance department is awesome they help me with get what i wanted thanks again..M IKE WAR The saleman was very helpful to to and what i wanted and the finance department is awesome they help me with get what i wanted thanks again..M IKE WARD More

Experts and fast Great service have everything you want there if not they will get it. Process was fast no hassle no games. Claudel Dorante was friendly he didn't cut Great service have everything you want there if not they will get it. Process was fast no hassle no games. Claudel Dorante was friendly he didn't cut any corners he was straightforward with everything very well recommended. More

Lazy tire change After waiting an hour and 45 minutes for them to change a tire I look outside to see that my car is actually sitting there and yet no one has alerted After waiting an hour and 45 minutes for them to change a tire I look outside to see that my car is actually sitting there and yet no one has alerted me that it’s ready. I pay and get ready to go and get in the car and realize that they have not even put the spare tire back In the space it belongs. I politely ask for them to put the spare back on the car because it’s a difficult spare to put on as it is put on underneath the car only to find that everyone has gone home for the day. It is simply unacceptable that you pay someone to change your tire, wait that long and they don’t even have the decency To put the spare back where it belongs. I left a very upset and no one called me to apologize. I do not recommend this service. It’s a shame because the sales department does an excellent job. I would recommend Steven Friday any day of the week. Also the office staff in the service center were great. It was just the labor staff that sucked. More

Quick,Fast and Easy I was in and out,my car was clean. I watched a movies and had refreshments while waiting,to make the time go bye faster👍🏽 I was in and out,my car was clean. I watched a movies and had refreshments while waiting,to make the time go bye faster👍🏽 More

Disorganized The dealership is overall fine, and the first two times I came in for service was somewhat reasonable. I did wait for over an hour for the oil change The dealership is overall fine, and the first two times I came in for service was somewhat reasonable. I did wait for over an hour for the oil change and over two hours for my windshield to be replaced because they were unable to order the part prior to my arrival. This most recent time, I scheduled an oil change for 7:30am on Monday morning. When I arrived at the dealership they told me that the power was out in parts of the shop, and they did not know when it would be back on. It would have been really great for them to contact me before I drove an hour to the dealership and an hour home. When I left the dealership that day, I scheduled an appointment for two days later at 10:30am. When I arrived that day, they told me that the system which handles the two included oil changes had been down for 36 hours and wouldn’t be back on until later in the afternoon. Again, no heads up. I ended up having to leave my car for 6 hours for them to get the system back and the oil changed. Again, not a huge deal. But it would have been great to have some warning. More

Awesome service Excellent customer service. Jawon Shaw, Mr. Middlebrooks and Chris Gantt were all great guys and made this purchase a smooth sailing ship. Thank you g Excellent customer service. Jawon Shaw, Mr. Middlebrooks and Chris Gantt were all great guys and made this purchase a smooth sailing ship. Thank you guys so much I really appreciate your service and family like experience. More

2016 Sorento Came in only to test drive this vehicle for a future purchase. Once I got behind the wheel, I knew I wanted it. This vehicle has everything I wanted Came in only to test drive this vehicle for a future purchase. Once I got behind the wheel, I knew I wanted it. This vehicle has everything I wanted and more. Ben explained all the features a lot I didn’t know the suv had, so excited! Ben made it a very personal experience and I thank him for that. Once all the paperwork was done, yes I purchased it the same day. Jawon made sure to setup the basic features (phone connection, set the clock, etc) and sent me on my way. These two gentlemen did an awesome job and made the experience more exciting. Would definitely recommend this dealership and Ben the salesman. More

It was overall a great experience. I got there at 7 p.m. and left around 1030p.m. with a car. Tyrone was a great sales person, very kind and efficient. I got there at 7 p.m. and left around 1030p.m. with a car. Tyrone was a great sales person, very kind and efficient. More

Will Never Use I have used Kia Union City for the past 11 years. My past 2 vehicles have been Sorento's. Since they changed ownership service has gotten bad. They ow I have used Kia Union City for the past 11 years. My past 2 vehicles have been Sorento's. Since they changed ownership service has gotten bad. They owe me a free oil change but I will not go back to receive it. More

Pleasant but a bit slow This visit was great! The process was a bit slow but nothing crazy. The staff was welcoming and nice. They detailed my car well and took good care of This visit was great! The process was a bit slow but nothing crazy. The staff was welcoming and nice. They detailed my car well and took good care of us from start to finish. More