ALM Kia South

Overall decent Because I was promised before I signed on the dotted line free oil changes for a year and free brakes and it wasn’t delivered I have to give a bad rev Because I was promised before I signed on the dotted line free oil changes for a year and free brakes and it wasn’t delivered I have to give a bad review. I feel as if the seller told me anything just to get a sell she walked around with the promise to pay but never put it in our file which was shady. I feel she knew exactly what she was doing. I’ve tried reaching out to her but she just ignores my calls and text. For this reason I will not refer Kia south I’m a woman of my word and I expect the same More

Excellent customer I had excellent customer service at Alm Kia South, Everything was top of the line. I work Kelvin Hutchinson, and Jawon Shaw. I recmomed to my Family a I had excellent customer service at Alm Kia South, Everything was top of the line. I work Kelvin Hutchinson, and Jawon Shaw. I recmomed to my Family and Friends. More

Great experience I had a great experience I have service oil change and rotate my tires at a 9:45 appointment I arrived here at 9:40 took me in right away I was out of I had a great experience I have service oil change and rotate my tires at a 9:45 appointment I arrived here at 9:40 took me in right away I was out of there in less than an hour and a half. Great service More

Amazing Customer Service My sister referred this place to me after she purchased a vehicle for my nephew and I couldn't be happier with the customer service they provided. I a My sister referred this place to me after she purchased a vehicle for my nephew and I couldn't be happier with the customer service they provided. I always dread how long the process takes to get a new car but everyone here constantly checks in with you and they will try to multitask certain timely procedures so you dont have to spend all day there and they strive to find the right vehicle that will satisfy your wants/needs within your budget. I highly recommend this place to others. More

Poor customer service I went here to get a transmission flush from mark and they said they did a multi point inspection and they said my car is fine and checked off green. I went here to get a transmission flush from mark and they said they did a multi point inspection and they said my car is fine and checked off green. Went home to find out that my air filter was corroded and clogged and oil all over the gasket were my spark plugs were located. I spoke to manager Mic and they didn’t want to take responsibility for missing everything especially the air filter. They were very rude and laughed in my face and didn’t even offer to replace the air filter. They seemed very unprofessional and racist, wouldn’t recommend anyone to go there. More

Incorrect information I went to the Kia ALM South dealership on Jonesboro Rd. in Union City on June 4, 2019. The finance man, Josh, told us we had to buy an extended warra I went to the Kia ALM South dealership on Jonesboro Rd. in Union City on June 4, 2019. The finance man, Josh, told us we had to buy an extended warranty on the 2019 Chevy Silverado as the factory warranty DID NOT transfer. According to the GMC site the bumper to bumper warranty IS fully transferrable. He then said we needed to get an almost $2000 extended warranty because nothing was covered except the power train. See below: BUMPER-TO-BUMPER COVERED FOR 3 YEARS/36,000 MILES† GMC backs your new vehicle with its no-deductible Bumper-to-Bumper Limited Warranty. The entire vehicle is warranted for repairs, including parts and labor, to correct any defect in materials or workmanship, for 3 years or 36,000 miles, whichever comes first (except normal maintenance). Needed repairs will be performed using new, remanufactured, or refurbished parts. The warranty covers towing to the nearest GMC dealership, and there is no deductible for warranty repairs during the warranty period. The warranty transfers automatically with vehicle ownership during the warranty period. NEW GMC OPTIONAL EXTENDED LIMITED WARRANTY† The optional Extended Limited Warranty† may be selected for new GMC vehicles at the time of vehicle sale. When you choose the new Extended Limited Warranty, your coverage is 5 years/60,000 miles, whichever comes first. GMC Extended Limited Warranty has no deductible and the entire vehicle is warranted for repairs, including parts and labor, to correct defects in materials or workmanship, excluding routine maintenance. Needed repairs will be performed using new, remanufactured, or refurbished parts. The warranty transfers automatically with vehicle ownership during the warranty period. See dealer for pricing. COVERED FOR 5 YEARS/60,000 MILES† POWERTRAIN COVERAGE All 2018-2019 GMC vehicles come with a fully transferable, no-deductible, 5-year/60,000-mile (whichever comes first) Powertrain Limited Warranty. The 2500 and 3500 Series Heavy Duty (HD) pickups equipped with a 6.6L Duramax® Turbo Diesel Engine are covered for 5-years/100,000 miles, whichever comes first. See dealer for details. The Powertrain Warranty covers repairs due to defects in materials and/or workmanship for components listed below: I feel we were lied to to just make another sale. Also the detail shop did a horrible job of cleaning the truck. We were there 5 hours to buy a certain truck and with a blank check in hand. This did not seem reasonable. More

Service keeps declining I have been with Kia since they were down the road in the old center . Service advisors are not friendly, welcoming or accurate with service offers. I have been with Kia since they were down the road in the old center . Service advisors are not friendly, welcoming or accurate with service offers. After my car was done and back in the bay I waited 20 min before proceeding to check out wondering why I was waiting. I went to check out and my paperwork wasn’t complete. I waited another 40 min just to learn my service advisor was on lunch and that why my paperwork wasn’t complete. I actually went back today and was greeting by another service advisor who took lengthy time just coming to my car to ask what I was there for. His demeanor was so unwelcoming that I left. I will be finding another service center visit. More

Professional, kind, knowledgeable From the first call to picking up the car everyone was professional and kind. Staff work collectively as a team. They returned my car cleaner than whe From the first call to picking up the car everyone was professional and kind. Staff work collectively as a team. They returned my car cleaner than when it was dropped off. More

Cars are as described on line but don't expect it to beclean I liked the upfront pricing. But be prepaired to wait to finish the buying process. Also, if you have any time left after waiting, it would be a good I liked the upfront pricing. But be prepaired to wait to finish the buying process. Also, if you have any time left after waiting, it would be a good idea to make sure they cleaned the car and filled up the gas tank as they said they would. More

Awesome This buying experience was great. I worked with Vernall Jackson, Jawon, Kelvin, and Rashad they were really patient with me during the process. Thank This buying experience was great. I worked with Vernall Jackson, Jawon, Kelvin, and Rashad they were really patient with me during the process. Thank you ALM! More