ALM Kia South

Buyer beware- After the sale service is no service Do not buy here unless you have your attorney present during the sale and for each subsequent visit. Ask yourself how many times you should need to sp Do not buy here unless you have your attorney present during the sale and for each subsequent visit. Ask yourself how many times you should need to speak to the general manager of a company to get the standard service any other dealership provides. If your answer is less than 10, shop elsewhere. On a related note, if customer service is important to you, ask yourself how many times do you expect your dealership to put you on hold any never come back to the phone. If your answer is fewer than a dozen times, this is probably not the place for you. Save yourself from the crooked ways of ALM Kia South and go literally anywhere else for a better after-the-sale experience. More

Good relationship and a good sales representative I was satisfied so far with the people that attended to me. I got good explanation of what i am going into in terms of the financing. I will recommend I was satisfied so far with the people that attended to me. I got good explanation of what i am going into in terms of the financing. I will recommend the dealer to someone else if i have the opportunity to do so . customer service was perfect for me. More

Slow Service I had and appointment for an oil change and was told it would take no more than an hour. 2.5 hours later I finally had my car back and was able to lea I had and appointment for an oil change and was told it would take no more than an hour. 2.5 hours later I finally had my car back and was able to leave. More

Great Customer Service Ms. Rikiah Gatlin was a wonderful salesperson. Kind, helpful, knowledgeable and worked very hard for us. She went well above and beyond to assist in Ms. Rikiah Gatlin was a wonderful salesperson. Kind, helpful, knowledgeable and worked very hard for us. She went well above and beyond to assist in any way she could. If you are looking for a salesperson, she is the best !! More

Great experience Every one was very knowledgeable and very willing to assist us in every way they could. I like they had area for the children to play in Every one was very knowledgeable and very willing to assist us in every way they could. I like they had area for the children to play in More

Negative Experience I emailed the GM twice with no response to the following email: Good Morning Mr. Curry, As the general manager of a dealership the size of ALM I emailed the GM twice with no response to the following email: Good Morning Mr. Curry, As the general manager of a dealership the size of ALM I am sure you are probably not aware of the experience I had in your dealership on Monday (Memorial Day) May 27, 2019. My husband and I purchased a 2017 Ford Explorer and had less than a stellar experience. In less than 24 hours of leaving the dealership, the check engine light came on. The next day when my husband brought the vehicle to the dealership he was met with indifference and redirected to Ford due to the manufacturer's warranty. After making an appointment with Ford, he returned home where the car would not start a couple hours later. He took a Lyft to get to work. After jump starting the vehicle when I arrived home, I ran over to Auto Zone who said that the battery was indeed dead and the casing was cracked as the battery was leaking acid. This bothered me as the sales rep told my husband that the battery was new. He had to jump the car before our test drive and said that was because the vehicle had been sitting for a while in the heat. When we took the vehicle to the service department at Ford the next morning we were informed that the check engine light was due to broken spark plugs. Luckily, we are a few thousand miles inside of still having the manufacturer's warranty and that was fixed. I am aware that we purchased a used vehicle, but my experience leads me to believe that this vehicle was not properly checked prior to sale. While my husband and I were inside with finance, we were told the vehicle would be detailed and brought around for us. The car was barely wiped down. There was still pollen inside the trunk. The tires were not even balanced. I had a positive experience with the finance professional and Jawon Shaw (who educated me on Ford technology and eventually balanced my tires after I brought it to his attention). I came to ALM Kia South because you were a recommended dealer through Capital One who provided my pre-qualification. I was initially excited that my husband and I found a vehicle suitable for our growing family. Unfortunately due to the details I have listed above, I am not excited about the financial investment I made at your dealership at this time. I took business cards on my way out the door as I know friends and family members in the market for a new vehicle, but I do not feel comfortable recommending them at this time. I know that I am one of many customers that have come through your doors, but I felt it was important to make someone aware of my experience and how your business is being perceived. More

No extra mile I recently purchased a used vehicle. After the sale of the vehicle wrapped up, I headed home and realized that I had left my garage door opener in the I recently purchased a used vehicle. After the sale of the vehicle wrapped up, I headed home and realized that I had left my garage door opener in the vehicle I had traded in. I also realized that my vehicle is equipped with special feature that allows you to program the keys to restrict feature in the car. We realized that the dealership only sent us home with one key and it was not the key that allows us to program the feature. I called multiple times to sales rep and was told he would give me a call back. I never received a return call. I called multiple times asking for a manager, anyone who could help, and was put on hold for 15 minutes or longer. I was on hold so long that they had to come back on the line and put me back on hold. We literally had to hang up and call back each time they put us on hold until someone finally got on the phone to answer our questions. I live an hour away and it is not convenient for me to drive up there or a garage door opener but no one would take the time to call me back to ask if they could mail it. Extremely disappointed in the lack of customer service AFTER the sale is made. They butter you up to get the sale and the pretty much write you off once they’ve made their money. I would NEVER recommend this location to anyone. In fact, I am so upset that I will actively tell others to avoid this location More

Very pleasant atmosphere Our sale rep, Chris was very professional and pleasant. He provided great customer service. The overall staff, including those who work in the finance Our sale rep, Chris was very professional and pleasant. He provided great customer service. The overall staff, including those who work in the finance and detailing department made my husband and I car buying experience one of our most memorable moments. Thanks again. More

2017 Mercedes Metris Got a great deal on a van for our growing family. The only complaint I have is that it took 3 hours to purchase the vehicle and I paid cash. While eve Got a great deal on a van for our growing family. The only complaint I have is that it took 3 hours to purchase the vehicle and I paid cash. While everyone was friendly, no one seemed in a rush to do anything. More

Customer Centered Atmosphere I appreciated the attention and friendly of the sales and service staff at ALM. I would definitely recommend this dealership to others seeking to purc I appreciated the attention and friendly of the sales and service staff at ALM. I would definitely recommend this dealership to others seeking to purchase a new or used vehicle. More