ALM Kia South

Quick,Fast and Easy I was in and out,my car was clean. I watched a movies and had refreshments while waiting,to make the time go bye faster👍🏽 I was in and out,my car was clean. I watched a movies and had refreshments while waiting,to make the time go bye faster👍🏽 More

Disorganized The dealership is overall fine, and the first two times I came in for service was somewhat reasonable. I did wait for over an hour for the oil change The dealership is overall fine, and the first two times I came in for service was somewhat reasonable. I did wait for over an hour for the oil change and over two hours for my windshield to be replaced because they were unable to order the part prior to my arrival. This most recent time, I scheduled an oil change for 7:30am on Monday morning. When I arrived at the dealership they told me that the power was out in parts of the shop, and they did not know when it would be back on. It would have been really great for them to contact me before I drove an hour to the dealership and an hour home. When I left the dealership that day, I scheduled an appointment for two days later at 10:30am. When I arrived that day, they told me that the system which handles the two included oil changes had been down for 36 hours and wouldn’t be back on until later in the afternoon. Again, no heads up. I ended up having to leave my car for 6 hours for them to get the system back and the oil changed. Again, not a huge deal. But it would have been great to have some warning. More

Awesome service Excellent customer service. Jawon Shaw, Mr. Middlebrooks and Chris Gantt were all great guys and made this purchase a smooth sailing ship. Thank you g Excellent customer service. Jawon Shaw, Mr. Middlebrooks and Chris Gantt were all great guys and made this purchase a smooth sailing ship. Thank you guys so much I really appreciate your service and family like experience. More

2016 Sorento Came in only to test drive this vehicle for a future purchase. Once I got behind the wheel, I knew I wanted it. This vehicle has everything I wanted Came in only to test drive this vehicle for a future purchase. Once I got behind the wheel, I knew I wanted it. This vehicle has everything I wanted and more. Ben explained all the features a lot I didn’t know the suv had, so excited! Ben made it a very personal experience and I thank him for that. Once all the paperwork was done, yes I purchased it the same day. Jawon made sure to setup the basic features (phone connection, set the clock, etc) and sent me on my way. These two gentlemen did an awesome job and made the experience more exciting. Would definitely recommend this dealership and Ben the salesman. More

It was overall a great experience. I got there at 7 p.m. and left around 1030p.m. with a car. Tyrone was a great sales person, very kind and efficient. I got there at 7 p.m. and left around 1030p.m. with a car. Tyrone was a great sales person, very kind and efficient. More

It was great and easy experience My salesman was awesome and it was a smooth and easy experience. ALM just gained a customer forever. I love my new vehicle. ALM have the best deals. My salesman was awesome and it was a smooth and easy experience. ALM just gained a customer forever. I love my new vehicle. ALM have the best deals. More

Will Never Use I have used Kia Union City for the past 11 years. My past 2 vehicles have been Sorento's. Since they changed ownership service has gotten bad. They ow I have used Kia Union City for the past 11 years. My past 2 vehicles have been Sorento's. Since they changed ownership service has gotten bad. They owe me a free oil change but I will not go back to receive it. More

Pleasant but a bit slow This visit was great! The process was a bit slow but nothing crazy. The staff was welcoming and nice. They detailed my car well and took good care of This visit was great! The process was a bit slow but nothing crazy. The staff was welcoming and nice. They detailed my car well and took good care of us from start to finish. More

Poor work performance The initial oil change was not completed on time due to the water pump malfunctioning. However after changing the water pump it seems to be leaking mo The initial oil change was not completed on time due to the water pump malfunctioning. However after changing the water pump it seems to be leaking more than it was prior. The transmission seems to slips in between changing gears from 1st to 2nd. when I questioned this doing my purchase the salesman stated that it was probably due to the car sitting up for so long. However, I asked one of the mechanics at alm and he stated that it was a recall that should be covered. More

Happy customer Jawon was very helpful at showing me all of the features in my car. Walter went out of his way to get me the car that I wanted. Waddull was very know Jawon was very helpful at showing me all of the features in my car. Walter went out of his way to get me the car that I wanted. Waddull was very knowledgeable on all the financial side. I really appreciate them I recommend this dealership! More