ALM Kia South

Outstanding customer service The entire team I worked with was superb. They were all profesdional and did not attempt to close the deal without ensuring I was going to be satisfie The entire team I worked with was superb. They were all profesdional and did not attempt to close the deal without ensuring I was going to be satisfied wuth my purchase. Additionally, every other staff I encountered was very pleasant even though I was not directly working with those individuals. ALM honored the up front price established by USAA and the warranty I purchased is excellent. I will definitely recommend ALM! Thank you all for exemplary service. Happy New Year. More

worse car buying experience ever Car was advertised with Bluetooth, it does not have it. Dealer promised to detail the car, it was not cleaned, there was stains, dirt and grass under Car was advertised with Bluetooth, it does not have it. Dealer promised to detail the car, it was not cleaned, there was stains, dirt and grass under the floor mats. There was standing water in the rear cup holders, dealer promised to dry them out, they failed to do so. Dealer promised to fill the car with gas, they only put in half a tank. Dealer did not know how to handle the tag registration, I have a Purple Heart medal which exempts the sales tax on the car and they wanted me to pay the tax and have the state reimburse me. In all other car buying experiences, I provide the Purple Heart Medal documentation and the other dealers did not charge the tax. I asked the sale person to tell me the total price of the sale with tax, title and license, the out the door price. I was given a number that was $700.00 dollars less than what I had when I was in the checkout office. While this was a Very bad experience, I blame the dealership owners/managers not the sales staff. More

Great dealership & People We were treated with the outmost respect. The cars we bought are great & carfax report on point. A great place to buy a car you want. Thanks We were treated with the outmost respect. The cars we bought are great & carfax report on point. A great place to buy a car you want. Thanks More

One of the best car buying experiences I have had. I had a very nice car buying experience. Shandale was my salesperson. She was very personable and showed us anything we wanted to see without being I had a very nice car buying experience. Shandale was my salesperson. She was very personable and showed us anything we wanted to see without being pushy. She gave us time alone to make decisions and we felt like at any time we could walk a way with no pressure. She made it very easy to go through with the deal. More

very helpful good choice of cars i had a very nice time while being taken care of waiting for my car to be readied they sure have a big selection. all of witch were ready to go i had a very nice time while being taken care of waiting for my car to be readied they sure have a big selection. all of witch were ready to go More

love the dealership Great job, They do their best to help you find the car or truck of your dreams. Will return again for my next car. Great prices Great job, They do their best to help you find the car or truck of your dreams. Will return again for my next car. Great prices More

Tom Risley did a great job, enjoyed working with him. Tom Risley did a great job, made the car-buying process painless (dare I say, enjoyable!). Fair deal, treated well. Getting processed through the fi Tom Risley did a great job, made the car-buying process painless (dare I say, enjoyable!). Fair deal, treated well. Getting processed through the finance dept. paperwork a bit slow. More

5 Star Review cut short...Finance Department Issue I had a wonderful experience with the salesman Marcus Griffin. He did a wonderful job getting all the information together and helping make the car bu I had a wonderful experience with the salesman Marcus Griffin. He did a wonderful job getting all the information together and helping make the car buying experience a good one. Manager Andrew Shepard also did great greeting, answering further questions, and providing other assistance when needed. My only concern about the experience in its entirety was with the financial department. The lady that we worked with, I believe her name is Janice Frazier...was rude and seemed bothered the entire time we were purchasing the car as if that doing her job was a problem. She seemed to have a chip on her shoulder and her answers were always short, usually one syllable. To end on a happy note though, Antonio Brownee in the Service Department did well getting the car cleaned up and everything inspected prior to leaving the lot. They all (Dealership) even got on the intercom and wished my wife praise on her new purchase. Thought that was a nice fitting touch. So they get 4 stars, would have gotten 5, but the finance department portion killed the last one. : \ More

Very helpful ALM's salesperson KC helped me choose the exact make and model I wanted, with the right mileage, and worked the price and my trade-in offer to fit my ALM's salesperson KC helped me choose the exact make and model I wanted, with the right mileage, and worked the price and my trade-in offer to fit my budget. KC was always available and prompt throughout the several day process. Shannon also helped me get good financing. And once the purchase was complete I was shown how to use the technology in my new car which was very helpful. More

Horrible! Bought from them and never will again! They are NOT trust worthy.....they did not follow up on promises made at the time of purchase. Bought from them and never will again! They are NOT trust worthy.....they did not follow up on promises made at the time of purchase. More