Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,167 Reviews of ALM Kia South - Service Center
Sort by
November 02, 2018
Awesome New place were ok until renovation by them just moving there but I think it will be great and the service will also be greater New place were ok until renovation by them just moving there but I think it will be great and the service will also be greater More
by VALERIE4621
Verified CustomerEmployees Worked With
Chad Alexander
Helpful November 01, 2018
Spare tire kit and install Was given the impression my visit would be minimal time. Took over 3 hours. Others there had same experience. Needs improvement. Some complaining Was given the impression my visit would be minimal time. Took over 3 hours. Others there had same experience. Needs improvement. Some complaining no return. More
by TERRYDUNCAN2007
Employees Worked With
Chad Alexander
October 31, 2018
Excellent Service My service advisor was Chad. He is an excellent service advisor. He was very knowledgeable about my vehicle, extremely courteous, and provided great c My service advisor was Chad. He is an excellent service advisor. He was very knowledgeable about my vehicle, extremely courteous, and provided great customer service. More
by JUANGULA35
Employees Worked With
Customer Service
October 30, 2018
2HRto get a oil change WITH A APPOINTMENT I made a appointment a week ahead and call a day before I came in to make sure that my part was in (oil filter) and I had to wait 2hr. And did not get I made a appointment a week ahead and call a day before I came in to make sure that my part was in (oil filter) and I had to wait 2hr. And did not get my free complimentary car wash do to I had to go to work. And the guys got oil on the side of my turck which I can't get off More
by lattimoretimothy
Employees Worked With
Steven Friday
October 29, 2018
Good automotive service, horrible waiting area experience I have no complaints for the auto service. The problem was the filthy waiting area and bathroom. Please do better or I will go elsewhere!!! I have no complaints for the auto service. The problem was the filthy waiting area and bathroom. Please do better or I will go elsewhere!!! More
by KarmasKia
Employees Worked With
Chad Alexander
October 28, 2018
Problem solved We had a recurring problem with the engine burning oil in our 2015 Optima. We took it in twice and then the service agent and technician developed a p We had a recurring problem with the engine burning oil in our 2015 Optima. We took it in twice and then the service agent and technician developed a plan to identify the issue. On the third time taking the car in, they worked together to get the problem resolved under warranty. Everything was taken care of in a timely manner and the issue is finally gone. I appreciated their help in solving this problem. More
by LARADIAL
Employees Worked With
Ronnie and the ladies in the car rental department (they were very helpful), Chad Alexander
October 27, 2018
My Service person was GREAT but that was all. This review is for the ALM dealership in Union City not Alpharetta. I gave the rating that I did because the service person was great but the time This review is for the ALM dealership in Union City not Alpharetta. I gave the rating that I did because the service person was great but the time for the promised work was ~ 40 minutes extra. I had an engagement schedule for 11:30 which I had to cancel, even though I arrived to your dealership before 9:00am and was not out until noon (I believe). I also was a bit annoyed that my old coupons were not honored and that the money I had on the books for the other dealership did not transfer over. I assumed this was the same dealership but I now realize it is not. When I was trying to get information about my vehicle, I had a hard time finding anyone to provide me with answers and when it was finally time to leave for me and a few other customers, the only exit was blocked with other cars. The only saving grace was your service person. I believe her name was Tasha. She was very apologetic about my inconveniences. I worked with Brandon at the previous dealership and I am told that he does work for you all but he happened to be off on the day I scheduled my appointment. So because of Tasha and Brandon, I will definitely give your service center another try but at this time I would not recommend your service center. More
by DBLAKE3
Employees Worked With
Tasha
October 27, 2018
fairly positive Hard to connect by phone with service dept and service advisors. Once in contact service advisors pleasant and helpful. Not sure of names of front cou Hard to connect by phone with service dept and service advisors. Once in contact service advisors pleasant and helpful. Not sure of names of front counter personnel encountered. More
by TMMATL99
Employees Worked With
Chad Alexander
October 26, 2018
Maintenance My experience at ALM KIA SOUTH was very pleasant. The snacks were very much thoughtful and appreciated. Efficient and timely service. The waiting are My experience at ALM KIA SOUTH was very pleasant. The snacks were very much thoughtful and appreciated. Efficient and timely service. The waiting area was clean and comfortable. More
by MEPOOH2
Employees Worked With
Customer Service, Chad Alexander
October 26, 2018
Great service! Service consultant Tasha made my visit extremely enjoyable. She was very attentive to my needs on the phone before my arrival and upon my arrival. Lov Service consultant Tasha made my visit extremely enjoyable. She was very attentive to my needs on the phone before my arrival and upon my arrival. Loved the customer waiting area!! More
by venecialady7
Employees Worked With
Tasha
