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1,330 Reviews of ALM Kia South - Service Center
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January 14, 2019
Great hospitality but needs work on delivery of service!!! Front office staff very nice, great hospitality. Took a while to assist me when I pulled into service . Need to explain report details to customers Front office staff very nice, great hospitality. Took a while to assist me when I pulled into service . Need to explain report details to customers. More
by LUVJUNE
Verified CustomerEmployees Worked With
Customer Service
January 14, 2019
Great experience at ALM My visit was very pleasing. Chad, my service advisor, was very informative and pleasing. The staff was very accomodating. My wait was not long, and my My visit was very pleasing. Chad, my service advisor, was very informative and pleasing. The staff was very accomodating. My wait was not long, and my overall experience was pleasant. I would recommend ALM's servixe center. More
by JayTee30349
Employees Worked With
Somona MARTINEZ, Tina Phillips, Chad Alexander
January 14, 2019
Great customer service! I was happy to learn that when the other Kia dealership closed, there would still be one in my area with some of the same GREAT service people to cont I was happy to learn that when the other Kia dealership closed, there would still be one in my area with some of the same GREAT service people to continue offering exemplary friendly service! I actually bought my Kia from ALM so it's fitting to now be able to have my services done there. BIG SMILE! More
by Ms. Vee
Employees Worked With
Chad Moran
January 14, 2019
Great Experience My visit was very pleasing. Chad, my service adviser, was very informative and pleasing. The staff was very accommodating. My wait was not long, and m My visit was very pleasing. Chad, my service adviser, was very informative and pleasing. The staff was very accommodating. My wait was not long, and my overall experience was pleasant. I would recommend ALM's service center. Also went over to the sales center and HOLY MOLY! I think I will be getting a new Kia soon! More
by AWB
Employees Worked With
V Gardner
January 14, 2019
Great! Checked in 8 checked out 945...this is great called Friday to have the opportunity to show up Saturday morning. Thanks for allowing to visit. Checked in 8 checked out 945...this is great called Friday to have the opportunity to show up Saturday morning. Thanks for allowing to visit. More
by LEESHELLCANN
Employees Worked With
Forgot names
January 14, 2019
Service time The service was completed promptly as was quoted when i inquired upon arrival. Everyone is friendly, helpful and the waiting room is very nice. The co The service was completed promptly as was quoted when i inquired upon arrival. Everyone is friendly, helpful and the waiting room is very nice. The coffee is great too. More
by AUSTINWDANIEL564
Employees Worked With
Stacy Brown, Maria Cortez, Customer Service, Destiny Davis, Elizabeth Turner, Erika Wallace, Nicole Anokam, Rianna Carter, Chad Alexander
January 11, 2019
Service department I came in without having an appointment and I was treated like a queen. I explained the problem and was told that it should take about 30 minutes to 4 I came in without having an appointment and I was treated like a queen. I explained the problem and was told that it should take about 30 minutes to 45 minutes tops. They kept their promise. It was a very cold day and I was in and out within the promised time frame. I really appreciate when people do and mean what they say. Thank you Kia service department. More
by LAURABUGGS
Employees Worked With
Brandon Anderson, Chad Moran
January 09, 2019
Wheel alignment and tire replaced. Very happy with ALM service. Job handled professionally. They go the extra mile to please the customer. Heck, they even gave me a complimentary car wa Very happy with ALM service. Job handled professionally. They go the extra mile to please the customer. Heck, they even gave me a complimentary car wash. Sweet! More
by Raymond
Employees Worked With
Jay. B/3848*W*, Jawon Shaw, Customer Service, Chad Alexander
January 07, 2019
recall The service was prompt and friendly. Mrs. Marshal was very pleasant. The waiting area was clean and welcoming.My visit was very comfortable while wait The service was prompt and friendly. Mrs. Marshal was very pleasant. The waiting area was clean and welcoming.My visit was very comfortable while waiting. More
by gerri82674
Employees Worked With
Latasha Marshal
January 07, 2019
Horrible I had an appointment that was scheduled by Brandon, arrived for the appointment and waited 2hrs to have a keyfob programmed. I was told by the service I had an appointment that was scheduled by Brandon, arrived for the appointment and waited 2hrs to have a keyfob programmed. I was told by the service department manager that was I was told by Brandon to have been an appointment and wouldn’t take more than an hour wasn’t true. Although they knew what I was coming in for the appointment is to see the service department, get an evaluation to see what was needed, and you are then seen on a first come first service basis. Crazy and should’ve been explain by Brandon the day the appointment was made verses explaining this to me after I got upset. Poor communication and customer service. More
by L.Harris
Employees Worked With
Brandon, Jay, Cleve
