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ALM Kia South - Service Center

Alpharetta, GA

4.1
1,343 Reviews

1,343 Reviews of ALM Kia South - Service Center

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May 23, 2022

Disappointed . scheduled for 7 :30 waited until I complained at 9:00 . Told the filter had to ordered. Late for work Left around 11 am More

by GCCHAMP627
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service
May 24, 2022 -

ALM Kia South responded

Thanks for letting us know, we apologize for your experience. We are having difficulty finding you in the system, please email your information to our GM jhowell@almkiasouth.com

May 22, 2022

The staff were very sweet and very outgoing they got my car handled in no time .. thank you for a wonderful experience More

by SONEQUALOWE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saumil Bhatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerome Bigby
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

ALM Kia South responded

Happy we could assist you today. Take care and see you for service

May 05, 2022

Awesome service, very family oriented, super fast and friendly. Highly recommend this dealership to anyone looking for a vehicle. Thank you all for your wonderful work and service. More

by alexbattle2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome Bigby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacy Brown
May 05, 2022 -

ALM Kia South responded

Happy to have helped you today! We are here to serve, thank you for your business

May 04, 2022

Problem not getting resolved. Keep having to bring the car back for the same issues. Everytime they tell me the oil been changed the oil light come on the next day saying a low pe More

by tomekaedwards10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason fallowfie
May 04, 2022 -

ALM Kia South responded

We hope to resolve the issues you are experiencing during your visit tomorrow morning.

April 29, 2022

The communication is terrible and I believe they think I don’t know anything about vehicle repairs because I am a woman. My vehicle has been in the shop for a month and they keep guessing at what they think More

by AKITOCHAN16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason
Apr 30, 2022 -

ALM Kia South responded

We have to follow the guidelines as set by the manufacturer. We realize this may seem like we do not know what is wrong with your car, however we repair cars every month without fail.

Apr 30, 2022 -

AKITOCHAN16 responded

But you all can’t properly diagnosis my vehicle and keep charging me to fix things on the vehicle that have already been repaired.

April 26, 2022

So glad Alex is back! ! He always takes care of all my car needs. Give him a raise and keep him there. You have too much turnover More

by JAGUARSFANATIC64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Kelky
Apr 26, 2022 -

ALM Kia South responded

We are glad he is back too! See you next time

April 24, 2022

I purchased a car from them and noticed a sound coming from my car and went back the next day and they told me I did it! Won’t take care the problem and the service manager Mike is a white man who doesn’t More

by SIANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike service manager
Apr 25, 2022 -

ALM Kia South responded

I spent some time reviewing your deal and your recent visit. It appears something has struck the bottom of your vehicle. If you would like our assistance filing an insurance claim let us know we are here to help you. You can reach me at jhowell@almkiasouth.com

Apr 25, 2022 -

SIANI responded

Nothing has struck the bottom of my car. It was purchased like that and I have text messages and visit dates to assure that. I will not use my insurance for a problem I brought the car with. I will have my attorney contact you guys moving forward. I also saw your sales manager in the mall over the weekend and he stated that “ he knew I did not make the problem” which will also be reported to my attorney.

Apr 25, 2022 -

ALM Kia South responded

We will table this until we hear from your attorney.

Apr 26, 2022 -

SIANI responded

Look at how y’all handle people very bad for business! Don’t buy from here guyssss!!!

April 22, 2022

Paris was awesome and service was quick I even got my military discount. Will def be back More

by SCOOBZ2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paris
Apr 22, 2022 -

ALM Kia South responded

Thank you for your service. We love helping people, we agree with you Paris is awesome. We look forward to your next visit

April 18, 2022

Communication, timeliness and pricing are not strong suits, but they get the service done eventually. More

by VBJ769
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paris
Apr 18, 2022 -

ALM Kia South responded

Thank you for sharing, we will look into this issue.

April 13, 2022

Great Service always courteous and professional. They are prompt. Make you feel welcome! I will continue to use this dealership More

by DGRIFFITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
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