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ALM Kia South - Service Center

Alpharetta, GA

4.1
1,335 Reviews

1,335 Reviews of ALM Kia South - Service Center

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May 06, 2021

When I first bought the car within a week I had to go back up there because the battery was tested and said that it was a bad battery but just been charged. And my rotors are messed up. When I told them More

by myiaw1122
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Irian Jones, Rianna Carter
May 06, 2021 -

ALM Kia South responded

Sorry to hear you are not satisfied. Many items can contribute to shaking, when you apply the brakes. When we change oil we do not remove the tires at each oil change. Tire rotation is recommended at 7500 miles. I trust this helps, if you would like for us to see why the vehicle shakes when you apply the brakes let me know, we will be happy to inspect the vehicle for you. Jerry Howell General Manager

May 08, 2021 -

myiaw1122 responded

That is fine. However, I stated when I got the car and seen it that shakes I brought it in. It was stated that it was the rotors and that they needed to be resurfaced. But it’s the same issues. I’ll make an appointment to come up there

May 04, 2021

The Service Advisor Jason Fellowfie was professional and courteous. The service for my K5 was timely. This was my 1st courteous service oil change. T More

by lydellunbreakable
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Fallowfie / Richard Robinson
May 04, 2021

My service provider Aaron Austin was great and he explained everything I needed to know , so I did not leave there confused about anything. Another great thing I loved is that the service was very fa More

by Drea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rianna Carter
May 03, 2021

Service department was great. The only issue is when you come into the dealership there needs be a sign directing you to the service bay. More

by BESLOWD99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim
May 02, 2021

Service was prompt and fast. I came g to or an oil change and they were considerate enough to rotate my tires and check for brakes. More

by tipfree.tf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tara
April 30, 2021

Great experience! Very nice will return next time. I don't have any other words so I am just typing at this point. You must shorten this part More

by CPCAK45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacy Brown, Shakeem McMillan, Brandon Robinson, Jason Peacock
April 29, 2021

The service and technicians are great however; the restroom was absolutely unattended to and practically gross. This may have been due to the main showroom not being open. Still unacceptable! More

by GeeGee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept.
April 28, 2021

Tara Welden always get my car together for me no matter what. I never have an issue when I go there and she is there. More

by Tyeron7689
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tara Welden
April 27, 2021

The service department doesn’t always get it right but they do their best to correct any mistakes. I really appreciated that. Good job over all . More

by Joyce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron and Kim in the service department
April 23, 2021

Excellent job Aaron Austin. "You Rock".Thank you for your service. People like you is what makes this KIA dealership the Best. I'll always return. More

by CWH7672
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Austin
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