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ALM Kia South - Service Center

Alpharetta, GA

4.1
1,323 Reviews

1,323 Reviews of ALM Kia South - Service Center

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April 18, 2021

The last couple of times I have been to this Kia no one gives me the courtesy and consideration of calling me with the status of my car. I leave the number that I can be reach and everything. When I finall More

by JACKIEJOHN7601
Customer Service
Recommend Dealer
No
Employees Worked With
Jason, Terra, Michael
Apr 19, 2021 -

ALM Kia South responded

I apologize for the lack of communication with you, we will work on this issue. Jerry Howell General Manager

April 15, 2021

The service person was very helpful and courteous. Another nice SuperUser was despite it being very busy, I was in and out in under an hour. More

by elfbane5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Tech, I think named Tara?
April 15, 2021

I love the dealership everything is on point. Mr. people’s made me feel so comfortable and he was great a explaining all questions that I had. More

by Lacharacardwell04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
peoples
April 14, 2021

Aaron Austin was so helpful when I serviced my car a couple of weeks ago. Please give him a raise and a promotion. He made the experience for me. More

by kenisha.l.morgan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Austin
April 13, 2021

Customer service only work on my car was horrible and has been every time I come only 1 time the car was did right but they took my coins and a quart of oil. Sad More

by soniafrench
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike
Apr 20, 2021 -

ALM Kia South responded

I apologize we have not been able to get this right for you. I appreciate you working with us while we do Jerry Howell General Manager

April 13, 2021

always great service with limited excessive wait time. Tara is very friendly and is doing a great job taking care of my cars needs. Awesome service More

by STARLYTE1982
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tara
April 13, 2021

The customer care and service was top notch. Staff demonstrated extreme concern about your impact to the service being rendered. KIA ALM IS A GREAT FIRM More

by marioavery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The entire staff in the Maintenance Department , Jawon Shaw, Stacy Brown, Nicole Anokam
April 12, 2021

My car was there from 7:00 am until 4:30 and nothing was done, I called 7 times before someone answered. Not good service More

by LaShawn8494
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Apr 12, 2021 -

ALM Kia South responded

I apologize for this issue, I agree no one should have to wait this long. Thank you for your understanding while we fix this internally. Jerry Howell General Manager

April 07, 2021

Very pleasant young man, communicates well and was very easy to work with. I had an agency offer to pay for some of my services so he worked with them to make sure they got the information they needed. More

by Dream Team@ALM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron
April 05, 2021

I waited 3 hours for an oil change. They didn’t even get to cleaning my vehicle. People with appointments after me were leaving first. More

by sheldon7
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Gantt
Apr 05, 2021 -

ALM Kia South responded

Wow I do apologize. Too much time for a simple oil change. I will be happy to have the car washed for you, when can you bring it buy? Thank you for your understanding Jerry Howell General Manager

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