Jerry Howell

Deceptive,dishonest. Don't stand by there OWN I OWN YOU document. Bad customer service. Had to pay for my own emission test and was not paid back in full. Its illegal to Don't stand by there OWN I OWN YOU document. Bad customer service. Had to pay for my own emission test and was not paid back in full. Its illegal to sell you a car without emission done. More

by kk19657 Verified Customer Verified Customer

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it wasn’t as good as I thought it would be a lot of this directions a lot of departments not knowing what the next apartment and not very clarity on. What’s the process of doing things at that dealership th directions a lot of departments not knowing what the next apartment and not very clarity on. What’s the process of doing things at that dealership the overall was a good idea and a good communication but they just need better management. More

by Philip.sanders Verified Customer Verified Customer

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This was by far the absolute worst car buying experience. We were told by the manager and the sales rep, they would take care of a damage to the car we purchased. We have gone back to the dealers experience. We were told by the manager and the sales rep, they would take care of a damage to the car we purchased. We have gone back to the dealership three times and the issue has yet to be rectified. Only for the sales rep Chaz to tell us, they will not be repairing the damage. Each trip to the dealership was an hour drive. Time wasted and no resolution. I have left message both for the manager and ALM’s corporate office no one has returned my call in three weeks. Very unethical practices. Do not recommend! More

by jaidan2 Verified Customer Verified Customer

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Easy straightforward and efficient with the process. I did get a lil overwhelmed due to the internet connection and not being able to pull up my credentials otherwise perfect I did get a lil overwhelmed due to the internet connection and not being able to pull up my credentials otherwise perfect More

by burdettwillie74 Verified Customer Verified Customer

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I had an great experience with ALM Service! I brought my Kia in for service and the team was professional, friendly, and easy to work with from start to finish. They kept me informed, explained I brought my Kia in for service and the team was professional, friendly, and easy to work with from start to finish. They kept me informed, explained everything clearly, and made the process quick and convenient. I really appreciated the customer service and how smoothly everything was handled. More

by twillhide13 Verified Customer Verified Customer

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The dealership had my car for months because the service tech was no longer working there. The engine in my 2018 Kia optima is horrible. I brought the car in because my mechanic found oil in the spark plugs tech was no longer working there. The engine in my 2018 Kia optima is horrible. I brought the car in because my mechanic found oil in the spark plugs. They had a bunch of issues that came up in the diagnosis, but a lot of the issues that were reported felt like the dealership was trying to make money off of me. They ultimately determined that I needed a new engine. The warranty didnt cover any of it. My car is not that old and only has 160,000 miles on it. I am completely unsatisfied. More

by Kareem.francis Verified Customer Verified Customer

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This dealership has sold me 4 vehicles in the past 3 years! Service and service tech is great years! Service and service tech is great More

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Amazing quality service that will go a long way with loyal customers in the future loyal customers in the future More

by lbierria Verified Customer Verified Customer

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When I asked if my advisor was in, I was told no- 15 minutes later, I walked past the service manager's office, and the advisor was in there. Don't lie... minutes later, I walked past the service manager's office, and the advisor was in there. Don't lie... More

by Neecole.turner2 Verified Customer Verified Customer

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Kia has yet to give resolve about my brand new vehicle that I purchased. They have had my car in the service department for a month now. The easiest solution would have been to just put me into a new car that I purchased. They have had my car in the service department for a month now. The easiest solution would have been to just put me into a new car or buyback the car so that I could receive my down payment back, but no resolve on that end either. The communication from “leadership” is also very subpar. I’m highly disappointed in this dealership. I will NEVER be retuning here again. More

by nurse.kaylan4 Verified Customer Verified Customer

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