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1,337 Reviews of ALM Kia South - Service Center
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April 13, 2021
The customer care and service was top notch. Staff demonstrated extreme concern about your impact to the service being rendered. KIA ALM IS A GREAT FIRM demonstrated extreme concern about your impact to the service being rendered. KIA ALM IS A GREAT FIRM More
by marioavery
Verified CustomerEmployees Worked With
Other Employees :
The entire staff in the Maintenance Department , Jawon Shaw, Stacy Brown, Nicole Anokam
April 07, 2021
Very pleasant young man, communicates well and was very easy to work with. I had an agency offer to pay for some of my services so he worked with them to make sure they got the information they needed. easy to work with. I had an agency offer to pay for some of my services so he worked with them to make sure they got the information they needed. More
by Dream Team@ALM
Employees Worked With
Aaron
April 05, 2021
This was not a very satisfactory visit to otherwise past satisfactory experiences. Arrive about 1045 and told the Service Advisor (MS Lorna Walden) that I thought the battery had died, since it was almost satisfactory experiences. Arrive about 1045 and told the Service Advisor (MS Lorna Walden) that I thought the battery had died, since it was almost 6 years old. MS Walden came to me in the waiting room and confirmed that the battery was dead. She then asked if I would rather have an after-market battery or a KIA battery. I chose the KIA battery. Later MS Walden told me my car war ready. Looked under the hood and found an after-market battery. MS Walden asked me to go back in the waiting room while she had the situation remedied. Once again MS Walden came into the waiting room and told me the vehicle was ready. Once again checked the battery and it was as I had asked for (a KIA Battery). THREE HOURS AND 15 MINUTES IS JUST TOO LONG FOR A DEALER EQUIPED FACILITY. Returned home and decided to check the fluid in the battery as it was the type of battery that was not sealed. Found that each of the six cells required about 2 ½ ounces of distilled water. Evidently the Maintenance technician (Andre Thelwell) did not determine if the new battery was correctly filled. More
by MILANIJAM
Employees Worked With
Nicole Anokam
April 05, 2021
Shaq ny salesman is awesome . He goes above and beyond for his customer. The whole experience has been really outstanding this far. I am extremely pleased. for his customer. The whole experience has been really outstanding this far. I am extremely pleased. More
by ndrsavannah
Employees Worked With
Shaq, Erika Wallace
April 05, 2021
I love the lady that help me she was very nice and helpful. There was an issue but when before I knew what was going on she already handled it helpful. There was an issue but when before I knew what was going on she already handled it More
by pryor476
Employees Worked With
I don’t know her I think it was Kim in the service department
April 05, 2021
It was not so much the dealership, which I had very little interaction with, but as is often the case, it was a person, Service Advisor Aaron Austin. His professionalism and courtesy would make me feel little interaction with, but as is often the case, it was a person, Service Advisor Aaron Austin. His professionalism and courtesy would make me feel very comfortable in recommending ALM to others as well as making it my service facility of choice. The value of someone like him in this climate that always seems short on customer service, is immeasurable. More
by hecklerhomes
Employees Worked With
Arron Austin
March 28, 2021
The service was excellent and friendly I will truly appreciate this company and will recommend to all oy friend thanks you for your help ALM. appreciate this company and will recommend to all oy friend thanks you for your help ALM. More
by Rogerlovett40
Employees Worked With
Erika Wallace
