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ALM Kia South - Service Center

Alpharetta, GA

4.1
1,346 Reviews

1,346 Reviews of ALM Kia South - Service Center

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February 18, 2021

The service was prompt, courteous and professional. I intend to return for additional service intervals. The service manager as well as the service representative were very knowledgeable. More

by adahna5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Wallace
February 17, 2021

Aaron Austin helped in me in the Service dept & he was amazing!! I was in a time sensitive crisis & he helped me effectively AND on the SAME DAY!! Then I had to do another order and it was speedy as well More

by mykaharnold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Austin
February 16, 2021

I've been waiting since the day I purchased the car for a replacement light cover. I have received follow up calls from both sales and service but as of yet, no cover... More

by reevesallie711
Recommend Dealer
No
Employees Worked With
Shalique Caraballo
Feb 20, 2021 -

ALM Kia South responded

Please email your we owe to me I do need more information to assist you. My email address is j.howell@almkiasouth.com Jerry Howell General Manager

Feb 20, 2021 -

reevesallie711 responded

Thank you Jerry, I've just forwarded the document to your email.

February 11, 2021

My truck was parked out there for an hour after getting service done. I had to stand outside and rush them to give it back. Longest wait I've ever had for an oil change More

by erlixfico
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rather not to mention
Feb 11, 2021 -

ALM Kia South responded

I do apologize for your wait. We are human and we do make mistakes, we learn from these issues to ensure it does not happen again. I appreciate your feedback and will look into this situation ASAP. Jerry Howell General Manager

February 10, 2021

Extremely friendly and took very good care of my vehicle! I will be back for future service needs! Thanks for everything and good luck in the future! More

by tmcc9393
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saumil Bhatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyrone Duncan, Jawon Shaw, Stacy Brown, Chris Gantt, Nicole Anokam, Rianna Carter, Keneil Downer, Jayda Benos
February 05, 2021

Jason walked us through the entire process until the repairs were complete. He explained exactly what was happening in detail and provided loaner cars immediately without hesitation. More

by DARRYLWOO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jawon Shaw, Stacy Brown, Nicole Anokam, Rianna Carter
February 03, 2021

It was a wonderful experience! Mike was very helpful, knowledgeable and great customer service. I will defiantly have my car service there again! Thank you! More

by YaWelcome12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Falanga
February 02, 2021

Enjoyed the service and Hospitality that kia gave me.MY PROBLEM GOT RESOLVED VERY QUICKLY AND IN A TIMELY MANNER THANK YOU KIM FOR YOUR SERVICE AND HOSPITALITY More

by WAYSNATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rianna Carter
January 30, 2021

I was in and out in no time. Routine oil change, friendly staff. Plenty of seating. Clean. Great service. Will return for service in the future. More

by ima.beckles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Peacock
January 27, 2021

I wish the appointments would stay on time and it not take 2hrs to complete a service every visit; but overall the work itself was great. More

by jlmackey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
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