ALM Mall of Georgia

DISCLAIMER: DO NOT SHARE YOUR PERSONAL/SENSITIVE INFORMATION with this dealership, but my experience was specifically with the Salesman, Isaac. After I complained to his manager, my Drivers License INFORMATION with this dealership, but my experience was specifically with the Salesman, Isaac. After I complained to his manager, my Drivers License and phone number have been in a MASSIVE amount of data leaks and security frauds (Read on for more detail). "This was one of the most painful car buying experiences I have had. I picked the dealership for their online car buying service as well as free delivery for Georgia residents. I live in the Savannah area, so when I discovered that there was free delivery for residents in Georgia I was thrilled! After agreeing on a vehicle and price, I gave my down payment and my delivery address to my Salesman, Isaac. It was only after my down payment and my credit was run that I was informed that there is no free shipping, unless you live in the Atlanta area. Despite having this promoted on their website: “For our valued clients in Georgia, we will have your vehicle delivered at no charge”. As well as this: “Drivers who live in Georgia can have their vehicle delivered for free”. Then, I went to go sign the final documents, and I realized at the very end, the purchase price was increased by $1000 from what we agreed on. Luckily I noticed the fine print and they corrected the price. I’m hopeful this was an honest and accidental mistake, but it became more apparent throughout the process that this may not have been accidental, nor uncommon. Only beginning after my down payment was submitted, I started to receive unprofessional and rude texts from my Salesman, Isaac. For example, “Go back to the link and sign the thing you didn't sign”. Another example: “I have other customers I can't talk”. He was in constant communication, up until I signed the documents solidifying the deal. Once this happened, I was essentially "ghosted" and never received a response to subsequent phone calls and messages. He made it clear he is not interested in assisting his clients after he is guaranteed commission. It was now up to me to follow-up and finally connect to a manager's number so I can receive some sort of communication/update about my car. I have been informed that the manager has since quit. Even more, since sending a picture of my lisence to Isaac, my drivers lisence number has been fraudulently used on two different occasions (I’ve never had my identity/information try to be used before) On top of this, I have received an extensive amount of spam on every form of communication I shared with him. Sharing any personal information with this person is a complete liability- something I wish I had known sooner. I hope this review gives some insight to people who are interested in buying a car, especially online, from ALM Buford" More

DISCLAIMER: DO NOT SHARE YOUR PERSONAL/SENSITIVE INFORMATION with this dealership, but my experience was specifically with the Salesman, Isaac. After I complained to his manager, my Drivers License INFORMATION with this dealership, but my experience was specifically with the Salesman, Isaac. After I complained to his manager, my Drivers License and phone number have been in a MASSIVE amount of data leaks and security frauds (Read on for more detail). "This was one of the most painful car buying experiences I have had. I picked the dealership for their online car buying service as well as free delivery for Georgia residents. I live in the Savannah area, so when I discovered that there was free delivery for residents in Georgia I was thrilled! After agreeing on a vehicle and price, I gave my down payment and my delivery address to my Salesman, Isaac. It was only after my down payment and my credit was run that I was informed that there is no free shipping, unless you live in the Atlanta area. Despite having this promoted on their website: “For our valued clients in Georgia, we will have your vehicle delivered at no charge”. As well as this: “Drivers who live in Georgia can have their vehicle delivered for free”. Then, I went to go sign the final documents, and I realized at the very end, the purchase price was increased by $1000 from what we agreed on. Luckily I noticed the fine print and they corrected the price. I’m hopeful this was an honest and accidental mistake, but it became more apparent throughout the process that this may not have been accidental, nor uncommon. Only beginning after my down payment was submitted, I started to receive unprofessional and rude texts from my Salesman, Isaac. For example, “Go back to the link and sign the thing you didn't sign”. Another example: “I have other customers I can't talk”. He was in constant communication, up until I signed the documents solidifying the deal. Once this happened, I was essentially "ghosted" and never received a response to subsequent phone calls and messages. He made it clear he is not interested in assisting his clients after he is guaranteed commission. It was now up to me to follow-up and finally connect to a manager's number so I can receive some sort of communication/update about my car. I have been informed that the manager has since quit. Even more, since sending a picture of my lisence to Isaac, my drivers lisence number has been fraudulently used on two different occasions (I’ve never had my identity/information try to be used before) On top of this, I have received an extensive amount of spam on every form of communication I shared with him. Sharing any personal information with this person is a complete liability- something I wish I had known sooner. I hope this review gives some insight to people who are interested in buying a car, especially online, from ALM Buford" More

I've always thought that the main secret to satisfactory customer service is personalized service, this dealer puts a lot of effort into that particular aspect, I'm very pleased with the service and informa customer service is personalized service, this dealer puts a lot of effort into that particular aspect, I'm very pleased with the service and information they provided me More

They were wonderful, kind to me, explained the entire process for acquiring the car, and explained the different options I had available to choose from process for acquiring the car, and explained the different options I had available to choose from More

Stealership discribes them best. Truck I baught is good, but they overcharged my tag and title fees by $426. Now absolute crickets trying to get ahold of anyone. Except a salesmen. Truck I baught is good, but they overcharged my tag and title fees by $426. Now absolute crickets trying to get ahold of anyone. Except a salesmen. More

These people suck, they promised matching my credit union rate 5%, then when it came time to do the documents, they quoted 8% and tried to add $4,000 in excess fees. If your thinking of dong business LEAVE rate 5%, then when it came time to do the documents, they quoted 8% and tried to add $4,000 in excess fees. If your thinking of dong business LEAVE now! More

Good customer service, and staff with a great helpful attitude that generates trusts and comfortable conversation to discuss the different purchase options available to me attitude that generates trusts and comfortable conversation to discuss the different purchase options available to me More

Everything was as expected, top-notch attention to detail and explanations, they really listened all my needs and provide me a honest feedback about the options and explanations, they really listened all my needs and provide me a honest feedback about the options More

As a former employee of ALM, I would strongly suggest looking for a pre-owned vehicle elsewhere. Over the years, I have observed them going through multiple cans of paint on a daily basis to cover up rus looking for a pre-owned vehicle elsewhere. Over the years, I have observed them going through multiple cans of paint on a daily basis to cover up rust on the undercarriage from vehicles purchased up north. They also go out of their way to purchase damaged vehicles with clean carfaxes so they can get it fixed from a subpar bodyshop. As well as purchasing vehicles with structural damage to the vehicles frame so they can send it to their union city location to fix. They're the cheapest in Atlanta for a reason....You get what you pay for. More

Good job when it comes to communication with the customer and the meticulous care of all aspects of the information provided about the car, its features and the different availabilities of cars and the meticulous care of all aspects of the information provided about the car, its features and the different availabilities of cars More