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ALM Mall of Georgia
Buford, GA
477 Reviews
Our humble beginnings started back in 2006 when we started the journey of providing high-quality pre-owned vehicles for drivers around the Metro Atlanta area. Over time, we grew to ten locations, allowing us to provide help all around the state without requiring drivers to make the trip to one location.
Now, we offer an experience that allows us to help customers all around the country with our 100-percent online car buying experience. We want to help make your time with us convenient, which is why you'll be able to shop from the comfort of home when you want!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 7:00 PM
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Showing 477 reviews
March 07, 2022
sincere advice STAY AWAY FROM THIS DEALER . they are liars . They are very very kind people before you sign. but you sign today and come back tomorrow and they treat you worse than a trash. they are liars . They are very very kind people before you sign. but you sign today and come back tomorrow and they treat you worse than a trash. we financed a car in ALM mall of georgia. Mrs. Rosa Pool, very nice lady AT FIRST the day we signed, she told me that the car had a 3-day or 1,500-mile guarantee and that if there was anything wrong we could return it. she promised to wax the car she DID NOT DO ANYTHING to it in less than 24 hours we notified her that they had not done the waxing and she said we will call you to come back and I let her know that the car had a problem in the suspension and she promised me an appointment so that I will take it to be diagnosed , after 5 days NOTHING, so I went to the dealer to see what was happening , surprise 👎 all the sellers ignored us, nobody attended us. why? because we had already bought, we had already given a $10,000 down payment and they could no longer get money from us. The car stayed there after waiting hours for Sussanne (sale’s manager) since she ignored us. They called us two days later saying that the car was ready , they already had the diagnosis and that we should go pick it up. they signed 2 forms from WE OWE saying that they were going to repair the car and that they were going to order the parts. 3 days later they call me saying that THEY ARE NOT GOING TO REPAIR IT, I HAVE TO TAKE IT TO CADILLAC. I told her you signed and I can't keep an $80,000 car and have to repair it if they don't repair it I'm going to return the car ,to which she spoke with her manager and called me and told me MY MANAGER SAYS THAT IF YOU DON'T WANT THE CAR, BRING IT AND LEAVE IT BEHIND THE DEALER AND THEY ARE GOING TO REPORT TO THE BANK THAT TOU DIDN’T WANT IT , OF COURSE THIS WILL AFFECT YOUR CREDIT I'M SORRY I'M NOT THE BOSS AND I CAN'T DO ANYTHING everything the seller promised was a lie. If I go and leave the car they will report my credit, all the dealers are liars , especially this one. do not trust what they promise when they already have payment from the bank they will no longer care about anything More
by Ramirez
February 27, 2022
Great Customer Service! AK Shirwa was considerate of our time and the process went smoothly. We will definitely return and send others! Thanks AK for your service AK Shirwa was considerate of our time and the process went smoothly. We will definitely return and send others! Thanks AK for your service More
by Mrs.Young
Employees Worked With
AK Shirwa
February 17, 2022
Our 2nd purchase from ALM Mall of Georgia, once again they exceeded our expectations. Tom, Benni (our Sales Rep), Susan, and Mike all made every effort to make our experience a perfect transaction, endin they exceeded our expectations. Tom, Benni (our Sales Rep), Susan, and Mike all made every effort to make our experience a perfect transaction, ending up with very good vehicle at a great price. After spending 34 years on the finance side of the retail automotive business, I don’t necessarily look forward to the car buying process. However, for the second time in a row we were in and out within a couple hours. Tom and Benni listened to what we were looking for and took us right to the car we wanted. How many times can you say that has happened? Mike took care of the paperwork and Susan handled a small service issue the following day. The ownership of this dealer group obviously makes the customer experience priority one, and the team follows through. Simply a great place to do business; highly recommend. More
by RWALTZ14
Employees Worked With
Benni, Tom, Susan, Mike
February 13, 2022
Mohammed the financial manager made me feel super uncomfortable, aggressive mannerisms as soon as i declined the extended warranty plan such as slamming the papers down and said very little to me ot uncomfortable, aggressive mannerisms as soon as i declined the extended warranty plan such as slamming the papers down and said very little to me otherwise, when to me this should be a happy, positive experience. As a woman i did not feel comfortable in his office alone , it felt like the room of doom. It put a damper on my experience as a new car buyer, expected more in terms of customer service and his people skills. More
by Alyshamarie1991
Employees Worked With
Mohammed
February 05, 2022
Rosa was so helpful, stayed late just to accommodate us. We came 3 hrs away to buy vehicle she stayed in constant contact. Amazing from start to finish! We came 3 hrs away to buy vehicle she stayed in constant contact. Amazing from start to finish! More
by Queen
Employees Worked With
