ALM Mall of Georgia

Chris Kaissieh did a phenomenal job. I have recently purchased a pre-owned car from ALM in Georgia. Since I live in NC Chris did a FaceTime call with me making sure did a phenomenal job. I have recently purchased a pre-owned car from ALM in Georgia. Since I live in NC Chris did a FaceTime call with me making sure that I see any minor blemishes in the car (if so exist). He made sure that everything is crystal clear since I am an out of state customer, he walked me through the financing options and other related details. He really went above and beyond by delivering the car himself next day as ALM had drivers shortage on that day and my purchasing process was completed by the end of business day. I am one of those customers who are hard to please, but Chris really nailed it and I happily give him 5 stars. More

Awesome Customer Service Skills I actually went to look, but left in a Mercedes-Benz. The service I received from Dustin Davis exceeded my expectations, he was quite knowledgeable ab I actually went to look, but left in a Mercedes-Benz. The service I received from Dustin Davis exceeded my expectations, he was quite knowledgeable about the product(s). Despite my reluctance, it did not take a whole lot for me to be convinced. I appreciate your professionalism and I will definitely recommend you for future purchases. More

Great car buying experience. My husband and I worked with Chris Kaissieh. Not only was he a nice guy, he was very knowledgeable and efficient. My husband worked with Chris ove My husband and I worked with Chris Kaissieh. Not only was he a nice guy, he was very knowledgeable and efficient. My husband worked with Chris over the phone. He told him what we were looking for (Nissan Murano) and we were ready to buy. Chris found exactly what we were looking for, features and color. We scheduled a time to meet him after work to look at the vehicle. Chris had the vehicle cleaned and gassed before we arrived. The car is perfect and we bought it that night. We test drove it, discussed price for 15 minutes, then off to finance we went. It was the best car buying experience either of us has ever had. The next time we are in the market for a vehicle, you can believe we will go back to ALM Mall of Georgia and Chris Kaissieh. More

Frustrating This is by far the worst car buying experience I’ve had in my life. The people who run this establishment are horrible. They have absolutely the worst This is by far the worst car buying experience I’ve had in my life. The people who run this establishment are horrible. They have absolutely the worst attitudes and customer service is just non-existent. I purchased my car on 3/17/18 from a salesman named Matthew. When giving him my information I told him do not run my credit more than twice. He assured me that it was only ran twice with two finance companies Wells Fargo and Capital One. I also have a copy of a statement from ALM stating my credit was ran only bebetween these two financial institutions from a man named Gunther who closed out the deal. Well after pulling my report they my credit a total of 8 times. I have had exceptional credit all my life. My credit score is well above 750 so there was no reason my credit should have been ran so my times. It was just pure negligence and carelessness. Me and my husband have called several times and spoke with Tom the horrible manager and Matthew who knows absolutely nothing. It has been almost a week.Tom and Matthew have peomised to send credit/dispute letters to myself and the credit bureaus and we still don’t have them. We have mad a last attempt today to call them just today and Tom rudely hung up in our face and told us he’s doing us a favor and refused. I would not recommend anyone to buy a car from here. Go to Carmax I’ve delt with them for several years and have never experienced this type of issue. And is still haven’t been reimbursed for my emissions that I paid for out of packet. More

Managers don't do their job!! Car still not fixed several mo We have bought 4 cars from these people each time has got worse!! Its been several month of phone calls, dropping car off still I don't have a wheel t We have bought 4 cars from these people each time has got worse!! Its been several month of phone calls, dropping car off still I don't have a wheel they signed to fix. Manager COREY GRANBARD just hung up on me because I told him I'm tired of the excuses, lies, and them telling me to call them. I've dropped my car off weeks at a time no wheel was fixed. Its been one excuse after another. First they had to order the wheel, then they had to find a new tire guy, then there was something wrong with my front end(nothing to do with the wheel they signed to fix) then they would come out to me to fix it. Never had happened to this day I still don't have my wheel I bought this car in 2017!! I have spoke with several unconcerned or caring Managers and, service managers. Still no resolution! They had a service guy "claiming to do work but never did" SO THEY SAY!!! MINE WAS ONE OF THOSE CARS. JUST EXCUSE AFTER EXCUSE. LADIES!!! NEVER BUY A CAR HERE!!! THEY DO NOTHING BUT LIE AND GIVE YOU THE RUN AROUND!!! HORRIBLE SERVICE, CUTOMER SERVICE, HORRIBLE SERVICE ON FIXING THINGS THEY PROMISE AND SIGN THAT THEY WILL FIX IT,HORRIBLE MANAGERS REALLY HORRIBLE!!! More

Awful customer service My sales man was great, but there managers has very poor customer service. The 5 stars go to my sales man but the manager get 0 stars, i wish it would My sales man was great, but there managers has very poor customer service. The 5 stars go to my sales man but the manager get 0 stars, i wish it would let me choose his name instead of the sales man. would send anyone to Chris but wouldn't recommend anyone getting a car here due to the manager and the way he treated me! More

Johnny Bass was Awesome! Great car great price great service from all! Johnny excellent! Johnny stuck with me until we got the right car st the right price for my son. If I co Great car great price great service from all! Johnny excellent! Johnny stuck with me until we got the right car st the right price for my son. If I could steel Johnny for my business I would! More

Great Service Dustin was incredibly helpful in helping me get the car I wanted. He is very personable, and offers a strong skill set to the company. As a first time Dustin was incredibly helpful in helping me get the car I wanted. He is very personable, and offers a strong skill set to the company. As a first time buyer, Dustin was very helpful in negotiating the price of my trade-in and the purchase price of the used vehicle I wanted. Overall, if you are working with Dustin, you are bound to have a positive experience buying your new/used car. More

AWESOME and AMAZING fast and friendly service. Great customer and friendly sraff. Fast turn around time with very clean autos. Check Dustin Davis for great deals. We did the majority of the work o Great customer and friendly sraff. Fast turn around time with very clean autos. Check Dustin Davis for great deals. We did the majority of the work online store, picked out several vehicles and worked my deal on the one I drove, processed paperwork and I drove home without beibg there all day. More

Do not buy here!!!!!!! Stay far away !!! 2nd time buyer.. 1st deal went well. This second h a s been horrible. Bought Ram truck. Told clean Fairfax report. Put large amount down. Discover 2nd time buyer.. 1st deal went well. This second h a s been horrible. Bought Ram truck. Told clean Fairfax report. Put large amount down. Discovered later after reviewing paperwork a when asked about trade in value it was less than what I owed. He just said l fee etc me fix that, and added that to the loan making me think he increased my trade value. Buyer beware. Next they try to sell you an extended warranty. They represent it as up to 100000miles but it is 72 months so after dealer warranty you get 2 years. Reviews of the plan are r terrible Buyer beware Lastly I had a headlight issue, I took it to the Dodge dealer . They could not honor replacement because the front of the truck :had been wrecked. Headlights were junkyard parts. The bulb in the bad one had been glued in. The dealer quoted over $800 to replace it with an OEM one. Alm's answer to all this is dead silence. Buyer Beware... Go elsewhere.... More