ALM Mall of Georgia

Simple and easy My wife and I recently purchased an Audi Q7 from this location. The process was pretty straight forward as with any other car purchase. When we arrive My wife and I recently purchased an Audi Q7 from this location. The process was pretty straight forward as with any other car purchase. When we arrived we were greeted by Dave Bautista which promptly showed us the vehicle we were interested in. We negotiated a deal and drove home in our Q7. What I really like about Dave is the level of customer service during and after the purchase of the vehicle. He gave out his personal cell number and kept in touch days after the purchase to ensure we were satisfied. That to me speaks a million words in this day and age where customer service is non existent. In addition the sr. Sales Manager, Shawn Wilhelmi made sure that any defects we discovered on the vehicle would be tended to. Everything was given to us in writing. Despite the negative reviews as other have left, please understand that no business is perfect. Give them a chance to make things right before you post a negative review. In conclusion we are very please with our experience and how we were treated after the sale. Well done, Dave and we wish you many more sales! More

Great car buying experience Salesman was very helpful and friendly. Gave me some great advice in helping me in my car buying experience. Matched the price of 2 similar cars on t Salesman was very helpful and friendly. Gave me some great advice in helping me in my car buying experience. Matched the price of 2 similar cars on their lot that were priced $1,000 apart! Promised to fix issues where there holding me back. Gave me the utmost respect because I'm a veteran. I've been to their lot several times, and each time, Mr. Bass came out to great me and escort me on a personal car buying experience. Never once was I pressured to buy! He simply gave me all of the answers and allowed me to leave to make my decision without harassing me. More

Excellent dual trade-in / purchase experience We were greeted by the nicest person, Josette 'JoJo' Simon, who helped us into the main building, shielding us from the rain (and lightning) with her We were greeted by the nicest person, Josette 'JoJo' Simon, who helped us into the main building, shielding us from the rain (and lightning) with her umbrella and a smile. This was our first day of looking at vehicles, a process which we had completely expected to take weeks. The lengths to which JoJo and the ALM staff went to answer our questions and show us all that we wanted to see (along with a genuine aura of helpfulness and a complete lack of 'pushiness') convinced us to trade in two vehicles and purchase two 'new' (used) vehicles that same day. This was by far the easiest and most satisfying vehicle transaction we'd ever made. More

A near great experience I love the customer service and the salesman. The process was smooth and easy! They actually beat my credit union interest rate! My only issue was the I love the customer service and the salesman. The process was smooth and easy! They actually beat my credit union interest rate! My only issue was the condition of the buildings and the waiting room. If you consider yourself a luxury car dealership you should have luxury accommodations especially the waiting room. That put a damper on the whole experience. Outside of that it was an A-Plus experience! More

Great service without feeling pressured Kelly met me at the car with a nice smile and professional demeanor. From beginning to end of sale she was helpful and attentive. More importantly she Kelly met me at the car with a nice smile and professional demeanor. From beginning to end of sale she was helpful and attentive. More importantly she was very knowledgeable of the car she sold to me and my husband. I highly recommend ALM. Thank You, Kelly! More

Miracle workers! I HATE car dealerships! With that being said we had the most amazing buying experience with this dealership! When we first entered the dealership we w I HATE car dealerships! With that being said we had the most amazing buying experience with this dealership! When we first entered the dealership we were quickly greeted by an employee named Kervin (sp?). He was a very nice young man who was new to the auto industry and was polite and professional. After a test drive they quickly appraised our vehicle to see where we were on the numbers. Shortly thereafter we were handed off to Shaun Wilhelmi who spent an entire week helping me sort through multiple vehicles in multiple locations along with coordinating multiple test drives. When I say this man has the patience of a saint I'm not kidding! I am a very high strung, high maintenance buyer and he never once appeared annoyed or frustrated at my constant text messages and phone calls. He even went so far as having a conference call with my husband and myself at 10 pm one night because my husbands work schedule is so hectic! Again he had nothing but a smile in his voice and never once appeared annoyed. He told us multiple times throughout the week that if it takes us a month to find a car that's fine with him because he wanted us to come back and buy from him again! Zero sales pressure! After going back and forth for a week we decided on a 2016 Lexus GX460 with only 2000 miles on it! It came time for financing and there was a bit of confusion regarding our trade in and financing options changed at the 9th hour. I knew the deal was over because it was a very complicated credit matter. I was shocked when after waiting 45 minutes Shaun Wilhelmi came out and said "we got the deal"! Pleasantly surprised the interest rate was 2 points LOWER than initially quoted thanks to the magic powers of the rockstar finance guy Shawn Phillips! Shawn P was also great comedic relief during an otherwise stressful time signing loan papers!!! Last but not lease Danny (sales manager) was very involved in the entire transaction and did everything he could to win our business including a "we owe" for a trailer hitch install on the new SUV. I can't say thank you enough to this fine group of folks. We have spent years working with a dealership down the road but I can tell you from here on out we will only deal with ALM for future purchases and we will tell all of our friends, colleagues and family to do the same! I would totally vote Shaun W. employee of the year! More

Great car buying experience Keith Carvalho was outstanding. He is Very personable and easy to work with. I would highly recommend . I will definitely look him up the next time Keith Carvalho was outstanding. He is Very personable and easy to work with. I would highly recommend . I will definitely look him up the next time I am looking for another car. More

Lot of miscommunication but we got it done If you're coming from out of town look at faxed or email papers before you get there. The price we agreed upon by phone was not honored when we got to If you're coming from out of town look at faxed or email papers before you get there. The price we agreed upon by phone was not honored when we got to the closing table. Our down payment was wrong. We were told one thing by phone and experienced something completely different at the closing table. We got the car we wanted and needed but not at the agreed upon price. We had no choice but to move forward because the car we were replacing was totaled. Customer service not bad but a LOT of miscommunication. However, I would purchase here again, I would just know every detail before driving this way again. Our salesperson was very nice! More

Avoid this dealership Long story short they would not stand behind their product. I would not recommend to anyone and would advise against anyone buying a vehicle from them Long story short they would not stand behind their product. I would not recommend to anyone and would advise against anyone buying a vehicle from them. More

ALM Mall of Georgia Matt Hankins was great to work with. We had a pleasant meeting and negotiated on good terms. He is very knowledgeable on his products. I recommend buy Matt Hankins was great to work with. We had a pleasant meeting and negotiated on good terms. He is very knowledgeable on his products. I recommend buying from him every time. More