ALM Newnan

The interaction flowed smoothly and pleasantly, their sales team paid excellent attention to what I wanted, and they were kind enough to invite me to try the car out for myself. sales team paid excellent attention to what I wanted, and they were kind enough to invite me to try the car out for myself. More

Was a great experience would definitely recommend using them for your car needs big shout out to the service department especially the service manager Joel Charles had an issue with the vehicle come up he them for your car needs big shout out to the service department especially the service manager Joel Charles had an issue with the vehicle come up he was there every step of the way dealing with me lol and taking care of the situation this guy's integrity is unparalleled I can't thank him enough for everything he did. More

I would give this dealership 0 stars if I could. I live over 3 hours away from ALM Newnan, so before making the trip I made sure to verify that they accepted wire transfers. I specifically asked I live over 3 hours away from ALM Newnan, so before making the trip I made sure to verify that they accepted wire transfers. I specifically asked if they would release the vehicle with proof from my bank that the wire had been sent, and I was told yes. They said all they needed was documentation from my bank showing the funds had been transferred. Because of that, I drove over 3 hours, took a day off work, and spent the entire day at the dealership. After I test drove the vehicle and decided to purchase it, my bank completed everything the dealership required and sent the wire transfer. My bank provided two separate documents confirming the wire had been sent. Then the dealership completely changed their story. They refused to release the vehicle, saying they had to wait until the money was fully reflected in their account—even though they had already told me proof from the bank would be enough. I got my bank on the phone, and they repeatedly explained to the dealership that the wire had been sent. The bank’s financial department even sent them a screenshot showing the funds had been received on their end and told them to simply refresh their system because it could take a little time to update. The dealership still refused. Then they tried to get me to finance the vehicle through them “just in case” the wire didn’t go through. My bank representative immediately told them absolutely not and said it appeared they were trying to pressure me into financing unnecessarily. That made the entire situation even more concerning. After going back and forth for quite a while, the manager stormed in, was extremely rude, and told me to get off the phone with my bank. He finally agreed to let me take the vehicle, but only after warning me that I “better not cancel the wire transfer.” My bank representative immediately informed him that wire transfers cannot simply be canceled after they’ve been sent, making his comment completely inappropriate. Unfortunately, the problems didn’t end there. Over a month later, I am still dealing with the consequences of buying from this dealership. Weeks ago, they told me my local tag office already had all of my paperwork so I could get my tag. That was false. My tag office still has not received the paperwork. I’ve called multiple times, left voicemails with ALM’s corporate office, and have yet to receive a single response. The salesperson keeps telling me, “You’re good—they should have your paperwork,” but they don’t. Meanwhile, I’m the one left dealing with the inconvenience. This has been one of the most frustrating car-buying experiences I’ve ever had. Poor communication, broken promises, rude management, and terrible customer service from start to finish. I would strongly recommend taking your business elsewhere. More

A bunch of crooks! I wouldn't be a soda from them. Had it known what I know, now! I'll never refer anyone to ALM. I wouldn't be a soda from them. Had it known what I know, now! I'll never refer anyone to ALM. More

Truck is as advertised put 500 miles on truck now the manifold gasket needs to be replaced manifold gasket needs to be replaced More

They always made an effort to provide the best service possible. I appreciated the attention they gave me and the genuine concern they showed. possible. I appreciated the attention they gave me and the genuine concern they showed. More

They worked with us and for us from start to finish. We had located a 2015 Jeep Wangler/ Sahara. That was out of town. They went to get it on Sunday and we had it delivered in Newnan on Thursday. We had located a 2015 Jeep Wangler/ Sahara. That was out of town. They went to get it on Sunday and we had it delivered in Newnan on Thursday. More

Everyone took great care of us! Dameon was very transparent and helpful every step of the way. Sales Manager, Kyle and Service Manager, Joel were great as well! This entire team wor Dameon was very transparent and helpful every step of the way. Sales Manager, Kyle and Service Manager, Joel were great as well! This entire team worked diligently to ensure our experience went well. If you’re looking to purchase a vehicle here, know that they will go above and beyond! Thank you guys again! More

I thought their care and attention were pretty good. Their sales reps explain every step of the buying process in a very relaxed and easy-going way. Their sales reps explain every step of the buying process in a very relaxed and easy-going way. More

Great customer service our representative was awesome! ! He delivered excellent customer service and information. Will do business again in the future. ! He delivered excellent customer service and information. Will do business again in the future. More