ALM Newnan

WORSE car buying experience EVER - POOR customer service F-! WOW, where do I begin?!? My last two car purchases were in the Atlanta area and there were absolutely no issues with those purchases from the other d WOW, where do I begin?!? My last two car purchases were in the Atlanta area and there were absolutely no issues with those purchases from the other dealerships, especially being that I am an out-of-state buyer. ALM Newnan however was an absolute nightmare. Three weeks ago, I inquired by phone about a Honda Pilot they had advertised online. After confirming the Carfax report and communicating with both Michelle and Keith, I made an offer. Keith and his manager Wayne came back with a counter-offer and I accepted. They emailed me a purchase order on 9/21/16 and I got a loan check ready from my credit union. I was planning to come up to inspect and test drive the vehicle that weekend but I got a call from Keith telling me hold off coming up. He informed me of inspection issues with the vehicle and problems removing the wheels. He also informed me the vehicle would not be on the market since we have a purchase order agreement and until the issues were taken cared of. Well TWO WEEKS go by and I finally get the information from Michelle that there were "other hidden" damages that had to be resolved. I tried asking to speak to the manager Wayne who wrote the purchase order to get more information about the damages but was instead hung up on the phone!! And now on 10/8/16 Keith calls me on the phone and tells me the vehicle was sold to another customer. Maybe no fault to Keith I don't know for sure but that was UNACCEPTABLE and UNPROFESSIONAL, very POOR CUSTOMER SERVICE and extremely POOR COMMUNICATION at ALM Newnan. I would not recommend this dealership to anyone. More

Great Experience This dealership was awesome! We worked with Michelle and she listened to everything we were looking for and helped us find the exact vehicle we wanted This dealership was awesome! We worked with Michelle and she listened to everything we were looking for and helped us find the exact vehicle we wanted! Would definitely recommend her to anyone! The inventory is amazing, so many nice cars to choose from! More

EXCELLENT Customer service! I purchased a 2014 Lincoln MKS from this dealership and couldn't be happier with my choice of vehicle and dealership. After a slightly rocky start, Ke I purchased a 2014 Lincoln MKS from this dealership and couldn't be happier with my choice of vehicle and dealership. After a slightly rocky start, Keith, Victor and Kevin went well beyond my expectations to make sure I was a satisfied customer and did everything within their power to get me the right car at an excellent price. The service manager Jeff, assisted a great deal in making sure any concerns I had we full addressed in a very quick manner and at no cost. These guys made this one of the best experiences I've had in purchasing a car and I will definitely be checking their dealership for my next vehicle. Thank you Kevin, Victor, Keith and Jeff for all of you help and EXCELLENT customer service. More