ALM Newnan

AVIOD AVIOD!! AVIOD!!!!! Where to begin. Found a car online here that I like and despite the far drive with the nice reviews we decided to go and look at it. My hus AVIOD!!!!! Where to begin. Found a car online here that I like and despite the far drive with the nice reviews we decided to go and look at it. My husband had been talking with and working out details with Zac. I was told all I needed to do is go and fill out paperwork everything would be taken care of. After arriving the car was suppose to have been detailed which it didn't look like it had been. It was also suppose to have brand new tires (another reason we wanted the car) tires were far from new. Two of them are almost bald. I decided to test drive it anyways because we were told they would put the tires on that day. Keep in mind we were almost 2 hours away and we needed to be gone by 3 to avoid traffic!! The AC was NOT working right wasn't cooling but every time we asked the sales guy Zac he didn't know. Really didn't know much about the car or process at all. They said they would fix the Ac so we waited what seemed like a very long time! We were also under the impression they were putting new tires on as well. When we got back to the dealership after eating they were still working on it!! They did fix the air but no new tires and they refused to put tires on it. So they falsely advertised! We never spoke with the manager and everytime Zac was asked something he said, " Not sure Let me check with the manager." Despite almost walking out we did did end up getting the car but the experience was TERRIBLE!!! We were there 5 hours. Now almost 2 months later my temporary tag is almost expired and everytime we call we get transferred where no one answers or returns our calls. I call the Tag Department in my county and they informed me the dealership hasn't even processed anything! We have called numerous times with no response. My advice buy a car form an individual or from another dealership. This was a horrible experience and we have been to many other dealerships. DO NOT BUY FROM THEM More

Thanks Kenny! Kenny is one of the most knowledgeable and passionate sales people that I know. He is always available to offer expert advice no matter the time or da Kenny is one of the most knowledgeable and passionate sales people that I know. He is always available to offer expert advice no matter the time or day. I would highly recommend speaking to Kenny if you have any desires of purchasing a car. He will get you the right price on the car that you want! More

Great help. Chelsea C did a great job. Chelsea C did a great job looking for us the truck we wanted. We we're looking for a larger truck and she looked at other dealership but couldn't find Chelsea C did a great job looking for us the truck we wanted. We we're looking for a larger truck and she looked at other dealership but couldn't find what we needed in out price range More

Illegal Ad Tactics and Dishonest Salesrep This location knowingly advertised a price for a vehicle on multiple websites and then tacked on hundreds of dollars in non-governmental fees when an This location knowingly advertised a price for a vehicle on multiple websites and then tacked on hundreds of dollars in non-governmental fees when an attempt to purchase the vehicle was made. This is against the law in Georgia as all non-governmental fees must be included in the advertised price of a vehicle...no exceptions...not even when a reference is made in the mice-type. In addition, the dealer offered photographs of the vehicle that did not reflect recent damage that occurred on the lot. The salesrep also engaged in dishonest tactics such as insisting that I needed to sign a contract/agreement on price prior to taking the vehicle for an inspection. The salesrep also indicated that if I bought the car and then had it inspected and didn't like the results, that he could "unwind" the deal. These are categorically untrue statements as there is no cooling off period in the state of Georgia and the dealer was not going to put any type of clause in the contract. I stood firm and was finally offered the option to borrow the vehicle without signing any type of purchase agreement...just a loaner agreement as it should have been from the beginning. I would highly advise that consumers interested in a vehicle from this dealership and associated group: obtain 3rd party inspections at your own expense calculate your own fees for TAVT, registration, title (available via Georgia DOR website) and object to anything above that tacked on to advertised prices hold firm against anything not in writing or anything that does not feel right More

HORRIBLE DO NOT BUY FROM HERE Gary pretended to act like I reminded him of his daughter and acted like he cared. He lied about the car he sold me. Gave me a carfax for a similar no Gary pretended to act like I reminded him of his daughter and acted like he cared. He lied about the car he sold me. Gave me a carfax for a similar not mine. Tried to hide the damages. After I said I would take it higher he agreed to add damages to what they owe me and from there he and several ppl from the dealership started ignoring my calls ,emails etc. VERY UNPROFESSIONAL. More

The Man with the Plan! If you are looking for a specific car with just the right price, see Kenny! He will get you a great car with a great deal! If you are looking for a specific car with just the right price, see Kenny! He will get you a great car with a great deal! More

Customer service Elizabeth Carter was so nice and helpful, even though we chose to purchase a new vehicle. If ever we are in need of a used auto I would definitely co Elizabeth Carter was so nice and helpful, even though we chose to purchase a new vehicle. If ever we are in need of a used auto I would definitely contact her. More

Great I live in Twinsburg Ohio but my friend Henry work at this dealership so I called him up and asked for the website so I could look at there inventory a I live in Twinsburg Ohio but my friend Henry work at this dealership so I called him up and asked for the website so I could look at there inventory and when I did I was not disappointed at all so called Henry and told him what I liked and he did the rest he called me back and asked me when I was coming to get my car this is good place to buy a car from. I have been buying cars from Henry for 7 years now and he has always took good care of me and my family. More

Contact Elizabeth "life-saver" Carver ASAP. I came into ALM with a very specific set of needs in mind and they went above and beyond to give me the best help possible. Even on off days my salesp I came into ALM with a very specific set of needs in mind and they went above and beyond to give me the best help possible. Even on off days my salesperson Elizabeth was patient and helpful and she made the entire buying process enjoyable. I wish I could rate them higher. More

Excellent Experience I recently retired from IT and all that commuting. I found myself at home with an extra vehicle and decided to down size from my Tacoma and my Civic c I recently retired from IT and all that commuting. I found myself at home with an extra vehicle and decided to down size from my Tacoma and my Civic commuter. My wife and I were in Newnan for dinner and just popped in. As usual before we could exit from our car to look around, no real intentions of purchasing at that time, we were met by Alex. Almost immediately Alex thanked me for my military service, USAF VET tag gave me away. However Alex also was a VET. As I walked through all the available truck inventory I felt no pressure regarding any sale only my interests and needs for a single vehicle. Finally I found THE TRUCK! It was my color, RED, crew cab, 2019 off lease with low mileage. Immediately I shared that their price was very good and we discussed further my needs to downside. Shortly we were at his desk and to my surprise I was present with what I felt was a good deal however I wasn't satisfied with what they were offering me for my 2015 Civic. Within 3 minutes Alex was back with my number and the deal was sealed. ALM worked around my schedule to deliver 2 vehicles and pick up our new truck. As I expected it was a little longer wait that I wanted however Tim in finance was busy. When I linked up with Tim he was spot on. Apparently he could see I'd had a long day and wanted to get out of there. Fortunately, for me, Tim put all that paperwork together in record time and had me going in record time. I've bought over 10 vehicles from different dealerships in my 67 years but Alex and Tim did an excellent service for me. Not only interested in the "deal" they seemed genuinely interested in me which made me feel great. After leaving Tim Alex was back with me and spot on with covering what needed to be covered with the vehicle and we were on our way with our new 2019 Chevrolet Colorado. Honestly haven't had a better car buying experience. I've since shared my experience with 2 friends and see them now eyeing the ALM Newnan web site. More