ALM Roswell

WOW…. What a GREAT experience!! I have purchased many cars in my 57 years; however, more recently, each time I bought a car, it seemed to get more confusing, more time consuming, mor I have purchased many cars in my 57 years; however, more recently, each time I bought a car, it seemed to get more confusing, more time consuming, more wasted time chasing "internet deals" that turned out not to be deals at all, salespeople refusing to give me an "idea" or "ball-park" price without actually meeting face-to-face or simply not listening to what I was trying to say..… This all changed when I spoke with Kevin at Atlanta Luxury Motors (ALM). Kevin listened so well that a couple of times I thought my cell phone had dropped the call…. but after Kevin summarized what I was asking for and offered a few tips on the warranty questions that I had, I knew immediately that not only was he listening…. he seemed to really care. We talked about my budget and he provided with several car options that were, quite frankly, almost too good to be true! Still "leery" from recent auto purchases…. I was imagining the quintessential "GOTCHA" as I drove to ALM to look at the car options that were presented to me on the phone. I was with my Wife and Daughter as the car purchase was to be for my Daughter to drive back and forth from school….. I literally playing out all of the horrible possibilities of "bait & switch", "high-pressure", tag-team Manager "take-over" sales gimmicks and the most dreaded….. finding out the deal you made with the Salesman & Sales Manager isn't the same deal the Finance Manager presents to you, thus starting the negotiations all over again….. followed by endless "up-sell" and "add-on" pitches. It was a very cold day when we arrived at ALM…. Kevin had the car washed and warming-up when we arrived. After offering us hot beverages, Kevin gave us an overview of the features of the car and went for a test ride with my Daughter driving… during the test ride, Kevin pointed out the safety features and accessories of the car while asking for her "candid" input as to how the car was handling, breaking and performing. After returning to ALM and my Daughter's approval of the car, Kevin had her current car appraised… her car had a "DSC Traction Control" warning light on and the car had some nicks & dings; therefore, being that the car we were looking at was well below market value…. I was waiting/expecting a "low-ball" or unreasonable trade-in offer. I couldn't have been more wrong as Kevin returned with a trade-in offer that couldn't have been more reasonable and well above what I was expecting. After applying the trade-in to the price we agreed upon earlier, we headed into the Finance Office where we met Eric…. My Family's experience thus far had been so absolutely enjoyable… the pessimist in me was still waiting "for the shoe to drop"…. Once again, I could't have been more wrong as Eric presented a couple of finance options…. some of which were lower than the offers discussed when putting the pricing together with Kevin. Eric effortlessly prepared the documents (with a short delay to change a printer cartridge) then explained each of the documents in easy to understand terms while patiently answering all of our questions…. Eric turned out to be very professional, competent, warm, friendly and quite entertaining…. as I cannot remember ever "laughing", as we did , in a Auto Dealer's Finance Office. This review is one of very few that I have ever written and although it has turned out to be much longer than I anticipated writing… I feel as if I owed it to Kevin, Eric & ALM for making my Family's car buying experience such a pleasurable one! Not only did I get an AWESOME price on an AWESOME automobile…. I really feel like I met some AWESOME new friends that make me smile! I would highly recommend ALM to my Friends and I cannot imagine buying a car again from anyone else….. More

The best salesman and GM Ever I knew what I wanted before I got there made a call and the Sales Manager Kai had everything ready to go. I was in and out within 2 hours. I had left I knew what I wanted before I got there made a call and the Sales Manager Kai had everything ready to go. I was in and out within 2 hours. I had left stuff in my trade in and they were kind enough to mail it to me. The Finance team and upper management was a delight. I wouldn't get my next car anywhere else but ALM Roswell More

Tube was extremely helpful with helping me make my decision. I gave Tube a 5 star rating because he was knowledgeable of both of the vehicles and offered other options that was suitable for me, I gave Tube a 5 star rating because he was knowledgeable of both of the vehicles and offered other options that was suitable for me, More

A Great Experience with ALM Tube', the Sales Consultant, was very thorough and did a great job in helping me pick out the right vehicle for my daughter. Also, I like to mention Tube', the Sales Consultant, was very thorough and did a great job in helping me pick out the right vehicle for my daughter. Also, I like to mention Eric, who explained in detail the contract and the whole process. My experience couldn't have been better. More

Coming to this dealership was a great experience. This dealership was like walking into a room full of family. I was greeting at the door by Jon Bush, he was friendly, honest and he made sure he liste This dealership was like walking into a room full of family. I was greeting at the door by Jon Bush, he was friendly, honest and he made sure he listen to what I wanted in a vehicle. From start to finish I was helped by nothing but nice and honest people. I am really happy with my 2013 Infiniti JX35. Thanks Jon Bush , Eric Williams and all the other people at this dealership that made it a great experience for me , getting my vehicle. The pr- approved letter with Capital One makes it easier to get the vehicle you desire. I highly recommend this dealership. More

Friendly atmosphere, great deal on my new car! I had already decided I really wanted a 2014 Lexus IS 250 and while searching online I came across a link for ALM's inventory page where I found THE I had already decided I really wanted a 2014 Lexus IS 250 and while searching online I came across a link for ALM's inventory page where I found THE ONE! I messaged them online asking if the car I was looking at was still available, and they promptly got back to me saying that it was. I made arrangements with Alan Smith to meet up that week and check it out, and the car was exactly as it was represented online (a rarity) and I got it at a really great price. Everyone was kind, courteous and professional and the entire process was very easy. The guys at ALM really took the stress out of car-buying. More

ALM and Alan Smith, great to work with. Recently went to ALM to look at a used vehicle for my son. Alan Smith was our Salesman. Alan, and the rest of the staff at ALM were very professional Recently went to ALM to look at a used vehicle for my son. Alan Smith was our Salesman. Alan, and the rest of the staff at ALM were very professional, and courteous to my son during the transaction and made sure everything came off without a hitch. Even though we weren't in the market for a high end car, Alan took his time working with us, answering our questions, showing us the vehicle and completing the sale. I felt they made an honest presentation of the vehicle and offered a fair price for it. Alan made sure the deal closed without any issues and we drove home in the car a couple hours later. If you are looking for a high end used car, or, in fact any car on their lot, feel at ease that you will get a good car at a fair price and you will be treated courteously by a very professional staff. Thank you Alan. More

Kai is the Best Advisor Kai assisted me 100% remotely. I was in San Antonio Texas and purchased a car for our daughter in a matter of hours. He was trustworthy and very help Kai assisted me 100% remotely. I was in San Antonio Texas and purchased a car for our daughter in a matter of hours. He was trustworthy and very helpful. Thank you Kai!! More

The best experience that I've ever had at a dealership Mr.Tube was a pleasure to deal with from start to finish. He was patient and zero pressure the entire time. He walked me through every individual step Mr.Tube was a pleasure to deal with from start to finish. He was patient and zero pressure the entire time. He walked me through every individual step of the trade in and purchasing process. I can't say enough good things about this gentlemen. I would highly recommend him to everyone searching for a vehicle. Thank you Tube. More

ALM and Kai are amazing I highly recommend this dealership. From start to finish Kai was amazing. I got him on the phone asking if I could simply test drive a car. He stay I highly recommend this dealership. From start to finish Kai was amazing. I got him on the phone asking if I could simply test drive a car. He stayed very late that night and was so patient with my father and myself. I brought my dad because he used to be in the business, but I really didn't need to. Kai found another car for us ( since the one we came to see had been sold and he told us before we even came in). I have to say I was highly impressed and there were no games, and no hassle. I had been on the fence for a month and test drove a new car from down the street and they were pressuring, Kai was the complete opposite. He was so patient and didn't mind us taking up two evenings in a row of his and him having to stay late. ALM was great. Eric in finance was very accommodating too! More