ALM Roswell

Pleased: Mostly painless buying experience My circumstances had placed me in a situation where I needed to be in an active car search rather than the passive search that I was previously engage My circumstances had placed me in a situation where I needed to be in an active car search rather than the passive search that I was previously engaged in for the past year while buying time to save money. Yes, I was solely interested in the Infiniti G37. My dream car would have been blue. This location was only in possession of a white one. I didn't think that color was a deal breaker but looking at the white one I just couldn't do it. Never fear, John Zapata to the rescue. He tracked down a black one in my price range with lower mileage & Price and had the technology package. I was extremely pleased and pulled the trigger immediately. I am not usually one to fawn over inanimate objects but I absolutely love my Black 2013 G37. I actually sit and just stare at it. lol :) The only reasons I would not give this review a 5-star was for two reasons: 1) I reached out to my friend Randritz Hopper who no longer works at ALM & told him that I was at his former employer & was serious about making a purchase. He had contacted a salesman, who's name I cannot remember right now, & told that person that I was there & ready to buy. I was totally okay with that. The problem I had was that I had to step away to take a personal call. I asked John Zapata (who I already started working with) to give me a moment while I took the call. I had found the part of the parking lot that was the furthest away from anyone so that I could have some modicum of privacy. I did not want to be disturbed. Well, the salesperson who Randritz told about me proceeded to bum rush me from way across the parking lot. He completely ignored the social queues that a normal person would pick up on. Queues like don't disturb someone when they are on the phone and maybe, ...just maybe .... if they're way across the parking lot then they might be interested in not being disturbed and having some privacy. I found this individual extremely rude and insensitive. This guy needs training. This issue relates to customer service. 2) The other problem I had that prevented me from giving this review 5-stars is that they did not give Randritz Hopper the referral fee that he deserved. I was at ALM because of him. Were it not for him I would not be there. Yet I found out later that ALM had basically ripped him off. I consider this unprofessional and perhaps a bit shady. If I had not dealt with John Zapata, would I have been treated with the same dishonor? This issue speaks to the company's integrity and respectability. More

work it john asked what we wanted then found it at an other location work the deal and we was on the way to pick it up in least then two hour john asked what we wanted then found it at an other location work the deal and we was on the way to pick it up in least then two hour More

Smooth Transition My experience went very smoothly. I like that Sean was patient with me and he wasn't overbearing. Everything I requested, such as the Carfax, and Auto My experience went very smoothly. I like that Sean was patient with me and he wasn't overbearing. Everything I requested, such as the Carfax, and Auto check was sent to me punctually. The numbers and everything was pretty much figured before I arrived at the dealership, which made for a smooth transition. I received exactly what was promised on my trade as well. My overall experience was great and I would definitely purchase my next vehicle from ALM Roswell! More

Do not waste your time Before I drove off they agreed to fix everything my mechanic found, I dropped the car off to get the radio fixed and they told me a week later after I Before I drove off they agreed to fix everything my mechanic found, I dropped the car off to get the radio fixed and they told me a week later after I called with concerns that Audi has to fix it. I am now faxing a warranty sheet to Audi that the dealer could have easily presented to Audi when they dropped it off vehicle. I would highly recommend driving by this dealer. More

Real Estate Appraiser Great staff! Very professional and helpful in getting things done to make their customer happy. I felt much appreciated there and will probably purch Great staff! Very professional and helpful in getting things done to make their customer happy. I felt much appreciated there and will probably purchase my next Q7 from ALM. Very nice ride and price. More