Bought a ES350 from ALM back in April which had some rusted chrome wheels and the rear bumper was sticking out on the side. Salesman ADAM says those can be fixed and gives us a dealer "WE OWE YOU", telling me that their service center will fix those issues. I drop the car off and for 2 weeks, all they did was repaint my front bumper which was completely not what I needed to get done. They double-sided tape my rear bumper to have a temporary fix that came back off. They scratched up my hood from washing and waxing my car. For my chrome wheels, they claimed they did not fix it and they will have to send the wheels off to someone who can fix it, but, they will have to find someone before they can do anything. Told me that give them another week to find someone and they will call me back. Well, one week later they have not called and so when I call them, and they forgot who I was. This is some kind of sick joke they play with customers. They loop your calls around like they don't know what they are suppose to do and transfer you back and forth from the service department to the salesman. No one takes responsibilities in this business and it apparently seems like, they don't care at all. Do not believe anyone here with anything they say or have written in this matter. Matter of fact, do not go there at all to purchase a vehicle since they will just scam you.