AP Fairfax

Great experience, professional service Went to AP Fairfax when looking fo a low mileage, late model Audi A6. Josh and the staff were very helpful and professional. The buying experience was Went to AP Fairfax when looking fo a low mileage, late model Audi A6. Josh and the staff were very helpful and professional. The buying experience was pleasant and pressure free. Had a mechanical problem that was discovered a few days after the purchase. Called and spoke with Sayed and Jimmy. Made an appointment to bring the car in and it was repaired while I waited, no charge. The problem was handled quickly and very professionally. I am very satisfied with my experience with AP Fairfax. More

HORRIBLE CUSTOMER SERVICE! DAY 1: I saw a beautiful preowned 740Li BMW online at AP Fairfax dealership that had the amenities and color I was looking for. I asked a friend who l DAY 1: I saw a beautiful preowned 740Li BMW online at AP Fairfax dealership that had the amenities and color I was looking for. I asked a friend who lived a little over an hour away to go look at it, get car fax and test drive it on Sat because I live and work more than 2 hours away from dealership. My friend informed me that the car was on showroom floor and was told could not test drive it because they only would allow the interested buyer to test drive it. My friend who is mechanically knowledgeable gave the car a thumbs up despite the opportunity to test drive it so I told him to place a deposit to show my serious interest therefore he drove back to the dealership Sat evening and gave them a deposit and was informed I could come anytime on Sunday between 12 noon and 4pm to do test drive. DAY 2: Sunday couldn't come fast enough! I excitedly called AP Fairfax dealership to let them know I was on my way however I got the voice mail and left a detailed message. I called again when I was 15-20 minutes from AP Fairfax. The salesman wanted to know the specific car I was interested in seeing then he placed me on hold and then I was told the car was on hold by another customer. I explained that the deposit was placed for me and then he went on to say that it was a very bad time for me to come to dealership because one of the salesman called in sick and another salesman had to leave early because his wife is pregnant. I still wanted to come because I was so close but he informed me that the BMW I was interested in was still on the showroom floor because they were very busy and short-handed; no one had a chance to pull it of to off floor so if I came, I would only be able to look at it and not get opportunity test drive it. I told him that the purpose of the my visit was to test drive the car I planned on buying. He apologized and recommended I come back to dealership on Monday when things weren't so crazy so I turned around and headed home. I was about half hour from my home and got a call from the dealership and person informed me he got my voice mail message and wanted to know if I was still coming to dealership. I told him that I was literally 10 minutes away from AP Fairfax earlier and the air was let out of my balloon when I was told not to come. I explained what happened and he said he was one of the managers. He apologized for the confusion and asked me to turn around come back to dealership, however I explained its a long car commute for me and told him I would come back Monday for test drive and continued on my drive home. DAY 3: The dealership called to confirm that I was still coming and I informed them I was driving down in the afternoon. I received another call around 12:30ish asking if I was coming and I told the salesperson I would be leaving out in next half hour. I called to let them know I was on my way. Around 1:30 and again around 2:30ish, I received a call asking if I was coming and I again informed them I was on my way. 45 mins passed and I got a call. The person informed me he was the general manager and he wanted to know what my intentions were regarding the BMW. I told him that I placed a deposit and have been in my car for almost 3 hours driving to their dealership for a second time in 2 days so in my opinion that would appear it's a strong indication that I have very good intentions. I ended call cuz I needed to listen to the GPS as it was giving my directions as I approached the exit for the dealership. When I arrived, my eyes started scanning the parking lot looking for the car. I glanced through the dealership window and could see a few men standing around but no one came out to offer to assist me. I saw several BMWs sitting on the lot so I looked at them all but did not see the one I came to test drive. Puzzled, I walked in AP and my entrance initiated no verbal greeting however one walked out to assist a gentlemen who just pulled up and the other salesperson went over to his desk and buried his face in a pile of paperwork. My eyes came to rest on the car I saw online. It was still sitting on the showroom floor. I walked around giving it a thorough look over, it had swirls in paint but definitely a keeper. I gazed through the window at the interior and when I tried to open the door, the salesperson who I thought was buried in paperwork shouted out "Hey, do you need help with something?!" I replied, "Yes, I think this is the car I came to look at."He asked, "Are you Monica?" I replied "I am" and he replied "It's about time you got here! I've been waiting all day for you!" I requested a test drive and was denied. He told me it was their company policy not allow customers to test drive showroom cars because they spend $800 on the detail however if I agreed to purchase the car, sit down with finance officer, let them run my credit for preapproval, I could test drive one of the other BMWs sitting on lot. The GM/part owner came out and confirmed this. Needless to say, I left!!! I received a call 15 mins after I left dealership asking for me to come back. I declined and was told that it really didn't matter because they sold 4 cars that day and will continue to do so regardless of whether I do business with them or not. Hopefully customers reading this will choose to purchase a car some where else. More

Excellent Price Point! Just purchased a used 2012' JK Wrangler from AP Fairfax. The JK is really clean, low miles, great color, great options and great get from the dealer Just purchased a used 2012' JK Wrangler from AP Fairfax. The JK is really clean, low miles, great color, great options and great get from the dealer auctions. I worked with Josh and the AP management team to get to an excellent price point. The AP team came up with some creative ideas on some of the minor repairs that accompany every used car. That support helped to close the gap between our final numbers. AP even priced my trade-in better than other local dealers by $500.00. Josh & Syed More

Impressed and Satisfied! I had been looking for a car and visited several dealerships. I would have purchased a vehicle from one dealership, but I didn't appreciate the sales I had been looking for a car and visited several dealerships. I would have purchased a vehicle from one dealership, but I didn't appreciate the salespersons lackadaisical attitude. Luckily, I visited AP Fairfax and found my car along with a great group of salespeople. Purchasing from them was an impressive and satisfying experience. Josh and Faheem were very personable and knowledgeable. Gary and Kristen made the paperwork a seamless process. I would definitely recommend all of them. More

Great job Josh! Just bought a new daily driver and it was a good experience. Josh, our sales person did a great job and was very knowledgeable and answered all the qu Just bought a new daily driver and it was a good experience. Josh, our sales person did a great job and was very knowledgeable and answered all the questions we had. We love our new car and hope to do more business with them in the near future as I am always looking for "newer" used cars. Kristen did a great job with all the paperwork as well. All in all it was good and I would recommend Josh and the dealership to anyone looking for a car. Thanks! More

Love our new MDX Worked with Kristen to secure the purchase of our latest MDX. We loved our old MDX and wanted a replacement. Kristen was extremely helpful throughou Worked with Kristen to secure the purchase of our latest MDX. We loved our old MDX and wanted a replacement. Kristen was extremely helpful throughout the entire process. Walked into the dealership and out with the car in under 2 hours. I would recommend this dealership and Kristen for anyone looking for a deal on a luxury vehicle. More

Just bought a car yesterday, excellent experience Just bout a one year old SUV, great staff with an easy purchasing environment. There was no pressure and they answered all my questions without hesit Just bout a one year old SUV, great staff with an easy purchasing environment. There was no pressure and they answered all my questions without hesitation. I would definitely recommend them again to anyone looking for a used. More

I appreciated it Faheem was helpful and discussed to me about the car. He made me satisfy and made me happy to get a right car. I have a neat car, :D.. Thank you!!! Faheem was helpful and discussed to me about the car. He made me satisfy and made me happy to get a right car. I have a neat car, :D.. Thank you!!! More

Very Helpful people Louis, Jim and Christine were all help. Yet I will beam the light on Lois because he followed up with me through email and text message throughout t Louis, Jim and Christine were all help. Yet I will beam the light on Lois because he followed up with me through email and text message throughout the transaction. He was polite and encouraging. I will always do business with him. Thank you Louis Achampong and the rest of the team. I am enjoying my S550 Mercedes Benz. More

Amazing Louis was so amazing and made us feel at ease from our first phone conversation. I have a good feeling and the ability to read people and he made us f Louis was so amazing and made us feel at ease from our first phone conversation. I have a good feeling and the ability to read people and he made us feel so reassured that we would be satisfied with the process; that we drove 3 hrs to the dealership the same day we heard from him! All in all amazing experience-quick process and got the car of my dreams!!! Louis went over and beyond staying late and making things happen even after we left as well as being prompt and available days after we left. Kristen from finance was super supportive and also attempted multiple deals for us to find the best bank and make sure we were satisfied. More